{"id":25972027,"url":"https://github.com/abhinavxd/libredesk","last_synced_at":"2026-01-28T08:40:22.693Z","repository":{"id":278527703,"uuid":"799527113","full_name":"abhinavxd/libredesk","owner":"abhinavxd","description":"Modern, open source, self-hosted customer support desk. Single binary app.","archived":false,"fork":false,"pushed_at":"2026-01-18T12:01:19.000Z","size":6832,"stargazers_count":2086,"open_issues_count":48,"forks_count":130,"subscribers_count":10,"default_branch":"main","last_synced_at":"2026-01-18T16:30:45.528Z","etag":null,"topics":["conversation","conversations","customer-service","customer-success","customer-support","customer-support-automation","golang","helpdesk","intercom","support","ticketing-system","vue"],"latest_commit_sha":null,"homepage":"https://libredesk.io","language":"Go","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":"agpl-3.0","status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/abhinavxd.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":"CONTRIBUTING.md","funding":null,"license":"LICENSE","code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":"ROADMAP.md","authors":null,"dei":null,"publiccode":null,"codemeta":null,"zenodo":null,"notice":null,"maintainers":null,"copyright":null,"agents":null,"dco":null,"cla":null}},"created_at":"2024-05-12T12:14:24.000Z","updated_at":"2026-01-18T14:02:30.000Z","dependencies_parsed_at":"2025-03-08T04:23:01.806Z","dependency_job_id":"a09c2522-3aa6-49ad-b23c-ed728c8c38fc","html_url":"https://github.com/abhinavxd/libredesk","commit_stats":null,"previous_names":["abhinavxd/libredesk"],"tags_count":31,"template":false,"template_full_name":null,"purl":"pkg:github/abhinavxd/libredesk","repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/abhinavxd%2Flibredesk","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/abhinavxd%2Flibredesk/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/abhinavxd%2Flibredesk/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/abhinavxd%2Flibredesk/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/abhinavxd","download_url":"https://codeload.github.com/abhinavxd/libredesk/tar.gz/refs/heads/main","sbom_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/abhinavxd%2Flibredesk/sbom","scorecard":null,"host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":286080680,"owners_count":28842869,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2026-01-28T07:39:25.367Z","status":"ssl_error","status_checked_at":"2026-01-28T07:39:24.487Z","response_time":57,"last_error":"SSL_connect returned=1 errno=0 peeraddr=140.82.121.5:443 state=error: unexpected eof while reading","robots_txt_status":"success","robots_txt_updated_at":"2025-07-24T06:49:26.215Z","robots_txt_url":"https://github.com/robots.txt","online":false,"can_crawl_api":true,"host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["conversation","conversations","customer-service","customer-success","customer-support","customer-support-automation","golang","helpdesk","intercom","support","ticketing-system","vue"],"created_at":"2025-03-05T00:03:29.571Z","updated_at":"2026-01-28T08:40:22.677Z","avatar_url":"https://github.com/abhinavxd.png","language":"Go","funding_links":[],"categories":["Vue","Go"],"sub_categories":[],"readme":"\u003ca href=\"https://zerodha.tech\"\u003e\u003cimg src=\"https://zerodha.tech/static/images/github-badge.svg\" align=\"right\" alt=\"Zerodha Tech Badge\" /\u003e\u003c/a\u003e\n\n\n# Libredesk\n\nModern, open source, self-hosted customer support desk. Single binary app. \n\n![image](https://libredesk.io/hero.png?v=1)\n\n\nVisit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live demo**](https://demo.libredesk.io/).\n\n## Features\n\n- **Multi Shared Inbox**  \n  Libredesk supports multiple shared inboxes, letting you manage conversations across teams effortlessly.\n- **Granular Permissions**  \n  Create custom roles with granular permissions for teams and individual agents.\n- **Smart Automation**  \n  Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.\n- **CSAT Surveys**  \n  Measure customer satisfaction with automated surveys.\n- **Macros**  \n  Save frequently sent messages as templates. With one click, send saved responses, set tags, and more.\n- **Smart Organization**  \n  Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar.\n- **Auto Assignment**  \n  Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.\n- **SLA Management**  \n  Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.\n- **Custom attributes**  \n  Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase. \n- **AI-Assist**  \n  Instantly rewrite responses with AI to make them more friendly, professional, or polished.\n- **Activity logs**  \n  Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability.\n- **Webhooks**  \n  Integrate with external systems using real-time HTTP notifications for conversation and message events.\n- **Command Bar**  \n  Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations.\n\nAnd more checkout - [libredesk.io](https://libredesk.io)\n\n\n## Installation\n\n### Docker\n\nThe latest image is available on DockerHub at [`libredesk/libredesk:latest`](https://hub.docker.com/r/libredesk/libredesk/tags?page=1\u0026ordering=last_updated\u0026name=latest)\n\n```shell\n# Download the compose file and sample config file in the current directory.\ncurl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml\ncurl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml\n\n# Copy the config.sample.toml to config.toml and edit it as needed.\ncp config.sample.toml config.toml\n\n# Run the services in the background.\ndocker compose up -d\n\n# Setting System user password.\ndocker exec -it libredesk_app ./libredesk --set-system-user-password\n```\n\nGo to `http://localhost:9000` and login with username `System` and the password you set using the `--set-system-user-password` command.\n\nSee [installation docs](https://docs.libredesk.io/getting-started/installation)\n\n__________________\n\n### Binary\n- Download the [latest release](https://github.com/abhinavxd/libredesk/releases) and extract the libredesk binary.\n- Copy config.sample.toml to config.toml and edit as needed.\n- `./libredesk --install` to setup the Postgres DB (or `--upgrade` to upgrade an existing DB. Upgrades are idempotent and running them multiple times have no side effects).\n- Run `./libredesk --set-system-user-password` to set the password for the System user.\n- Run `./libredesk` and visit `http://localhost:9000` and login with username `System` and the password you set using the --set-system-user-password command.\n\nSee [installation docs](https://docs.libredesk.io/getting-started/installation)\n__________________\n\n## Developers\n\n- If you are interested in contributing, please read [CONTRIBUTING.md](./CONTRIBUTING.md) first.\n- For local development and setup, refer to the [developer setup](https://docs.libredesk.io/contributing/developer-setup).\n- For planned features and project direction, see [ROADMAP.md](./ROADMAP.md).\n\nThe backend is written in Go and the frontend is Vue.js 3 with Shadcn UI.\n\n\n\n## Translators\nYou can help translate Libredesk into your language on [Crowdin](https://crowdin.com/project/libredesk).  \n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fabhinavxd%2Flibredesk","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fabhinavxd%2Flibredesk","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fabhinavxd%2Flibredesk/lists"}