{"id":14966758,"url":"https://github.com/akiraz2/yii2-ticket-support","last_synced_at":"2025-05-02T22:31:21.724Z","repository":{"id":56943367,"uuid":"150268362","full_name":"akiraz2/yii2-ticket-support","owner":"akiraz2","description":"Yii2 Ticket Support Module, easy, flexible, multilang, has mongodb, works with mailbox, queue","archived":false,"fork":false,"pushed_at":"2020-02-18T19:18:49.000Z","size":106,"stargazers_count":59,"open_issues_count":1,"forks_count":27,"subscribers_count":8,"default_branch":"master","last_synced_at":"2025-04-07T07:51:09.276Z","etag":null,"topics":["support","support-system","support-ticket","ticket","ticket-management","ticketing-system","yii2","yii2-extension","yii2-modules"],"latest_commit_sha":null,"homepage":"","language":"PHP","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":"mit","status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/akiraz2.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":".github/CONTRIBUTING.md","funding":null,"license":"LICENSE.md","code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null}},"created_at":"2018-09-25T13:18:39.000Z","updated_at":"2024-05-31T08:47:14.000Z","dependencies_parsed_at":"2022-08-21T02:40:17.489Z","dependency_job_id":null,"html_url":"https://github.com/akiraz2/yii2-ticket-support","commit_stats":null,"previous_names":[],"tags_count":4,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/akiraz2%2Fyii2-ticket-support","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/akiraz2%2Fyii2-ticket-support/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/akiraz2%2Fyii2-ticket-support/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/akiraz2%2Fyii2-ticket-support/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/akiraz2","download_url":"https://codeload.github.com/akiraz2/yii2-ticket-support/tar.gz/refs/heads/master","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":252116244,"owners_count":21697342,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["support","support-system","support-ticket","ticket","ticket-management","ticketing-system","yii2","yii2-extension","yii2-modules"],"created_at":"2024-09-24T13:36:54.072Z","updated_at":"2025-05-02T22:31:16.715Z","avatar_url":"https://github.com/akiraz2.png","language":"PHP","funding_links":[],"categories":[],"sub_categories":[],"readme":"# Yii2 Support [![Packagist Version](https://img.shields.io/packagist/v/akiraz2/yii2-ticket-support.svg?style=flat-square)](https://packagist.org/packages/akiraz2/yii2-ticket-support) [![Total Downloads](https://img.shields.io/packagist/dt/akiraz2/yii2-ticket-support.svg?style=flat-square)](https://packagist.org/packages/akiraz2/yii2-ticket-support) [![Software License](https://img.shields.io/badge/license-MIT-brightgreen.svg?style=flat-square)](LICENSE.md)\n\nYii2 Support Ticket System - simple, flexible module for Yii2 advanced template (frontend/backend apps)\n\nThe latest version includes following features:\n\n* very easy, simple and **fast** (only 3 tables: category, ticket, messages)\n* Tickets has title, category, priority, users email and name, can link user id\n* Module can **parse mailbox** and automatically add new tickets (or add new messages to ticket)\n* Auto close tickets after 7 days of inactivity (by cron or backend app)\n* Ticket management (in backend app - admin users can use [Redactor Widget](https://github.com/yiidoc/yii2-redactor))\n* Console commands (`yii support/ticket/close`)\n* ID of ticket are [**hashed**](https://packagist.org/packages/hashids/hashids)\n* Compact SEO URL rules\n* Module use [yii2-queue](https://github.com/yiisoft/yii2-queue) for background and cron jobs (Sync queue by default, you can use DB, Redis or other)\n* Module can use **independent Mailer** component, own config (smtp, user, pass)\n* Multi-lingual (en, ru)\n* You can use own style css\n* Can replace real username(login) of Support (configurable)\n* MongoDB\n\n\u003e **NOTE:** Module is in initial development. Anything may change at any time.\n\n![Screenshot](docs/screenshot.jpg)\n\n## Documentation\n\n[Read the Documentation](docs/README.md)\n\n## Installation\n\nAll installation instructions are located in documentation / [Installation](docs/getting-started.md).\n\n## TODO\n\n* write documentation (configuration, faq)\n* refactoring Mongodb\n* add more languages (cn)\n* more console commands\n* rest controllers for api app\n* view theme (blue, red, green, gray, dark, etc)\n* improve from simple to powerful (customer portal or support center like a pro)\n* **RBAC** integration (role support manager)\n* **tests**!!!\n* check ticket status for users\n* assignment other manager\n* attachments (files, documents, images)\n* statistic\n* Multichannel ticketing\n* more notifications (push, telegram, viber, whatsapp, wechat)\n\n## Support\n\nIf you have any questions or problems with Yii2-ticket-support you can ask them on email `akiraz@bk.ru`.\n\n## Contributing to this project\n\nAnyone and everyone is welcome to contribute. Please take a moment to\nreview the [guidelines for contributing](.github/CONTRIBUTING.md).\n\n## License\n\nYii2-ticket-support is released under the MIT License. See the bundled [LICENSE.md](LICENSE.md)\nfor details.\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fakiraz2%2Fyii2-ticket-support","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fakiraz2%2Fyii2-ticket-support","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fakiraz2%2Fyii2-ticket-support/lists"}