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This project builds a web-based help desk application designed to streamline customer support and issue tracking. This project includes features like ticket management, user authentication, and real-time updates to facilitate efficient communication between customers and support teams. Perfect for businesses looking to enhance their customer service operations.\n\n**PROJECT RESULTS**:\n- PostgreSQL implementation modeling 59 HelpDesk Company entities.\n- Employee Category modeling: Leadership, Technicians (1st level and 2nd level), Managers (Account and Business), Cross-Functionals( HR and Finance).\n- Employee Benefits categorization: Food, Courses, Car, Books, Stock Options, Credit-Card, PC, Phone, and IPAD.\n- Processes drawing concerning the interaction between the HelpDesk Company and their Customers. \n- Ticket-Report-Convalidation scheme by customer and incident management process. \n- SQL Triggers and Functions for quality purposes. \n- Implementation of about 50 nested queries.\n- Application Side implementation using Python. \n- Web-based application split up by customer and HelpDesk interface.\n- Identity and access management based on user typology. \n- Customer Satisfaction Implementation (Comment and Starred-Feedback).\n\n**PROJECT REPOSITORY**: https://github.com/alessioborgi/The_HelpDesk_Company\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Falessioborgi%2Fhelpdesk_system","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Falessioborgi%2Fhelpdesk_system","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Falessioborgi%2Fhelpdesk_system/lists"}