{"id":19648168,"url":"https://github.com/bestpractical/rt-extension-quickcalls","last_synced_at":"2025-04-28T15:32:23.780Z","repository":{"id":604410,"uuid":"240908","full_name":"bestpractical/rt-extension-quickcalls","owner":"bestpractical","description":null,"archived":false,"fork":false,"pushed_at":"2023-10-06T21:20:18.000Z","size":97,"stargazers_count":5,"open_issues_count":0,"forks_count":0,"subscribers_count":5,"default_branch":"master","last_synced_at":"2025-04-05T09:25:03.801Z","etag":null,"topics":[],"latest_commit_sha":null,"homepage":"http://search.cpan.org/dist/RT-Extension-QuickCalls","language":"Perl","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":"docker/machine","license":null,"status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/bestpractical.png","metadata":{"files":{"readme":"README","changelog":"Changes","contributing":null,"funding":null,"license":null,"code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2009-07-01T18:47:42.000Z","updated_at":"2025-02-01T16:19:52.000Z","dependencies_parsed_at":"2024-11-11T14:47:29.110Z","dependency_job_id":null,"html_url":"https://github.com/bestpractical/rt-extension-quickcalls","commit_stats":null,"previous_names":[],"tags_count":10,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/bestpractical%2Frt-extension-quickcalls","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/bestpractical%2Frt-extension-quickcalls/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/bestpractical%2Frt-extension-quickcalls/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/bestpractical%2Frt-extension-quickcalls/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/bestpractical","download_url":"https://codeload.github.com/bestpractical/rt-extension-quickcalls/tar.gz/refs/heads/master","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":251338838,"owners_count":21573620,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":[],"created_at":"2024-11-11T14:47:21.462Z","updated_at":"2025-04-28T15:32:22.373Z","avatar_url":"https://github.com/bestpractical.png","language":"Perl","funding_links":[],"categories":[],"sub_categories":[],"readme":"NAME\n    RT::Extension::QuickCalls - Quickly create tickets in specific queues\n    with default values\n\nRT VERSION\n    Works with RT 4.4, 5.0\n\n    To use the QuickCreate option RT must be newer than 4.4.1\n\nDESCRIPTION\n    This RT extension allows you to add a QuickCalls portlet to your RT\n    dashboards.\n\n    You can configure the portlet to show the same Quick Calls on every\n    dashboard or customize the Quick Calls per dashboard.\n\n    The QuickCalls portlet can also be added to the user summary page:\n\n        Set(@UserSummaryPortlets, (qw/ExtraInfo CreateTicket ActiveTickets\n            InactiveTickets UserAssets QuickCalls/));\n\nINSTALLATION\n    perl Makefile.PL\n    make\n    make install\n        May need root permissions\n\n    To use the QuickCreate option apply this patch for RT earlier than 5.0.6\n            patch -d /opt/rt5 -p1 \u003c patches/0001-Support-QuickCreate-to-pass-arguments-to-redirect-UR.patch\n\n    Edit your /opt/rt4/etc/RT_SiteConfig.pm\n        Add this line:\n\n            Plugin('RT::Extension::QuickCalls');\n\n    Clear your mason cache\n            rm -rf /opt/rt4/var/mason_data/obj\n\n    Restart your webserver\n\nCONFIGURATION\n    You will need to enable the new QuickCalls portlet with a line like this\n    in your RT_SiteConfig.pm file:\n\n        Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders\n                                     RefreshHomepage QuickCalls)]);\n\n    This is the default portlet list with QuickCalls added to the end People\n    can then choose to add the portlet to their homepage in Preferences -\u003e\n    RT at a glance\n\n  BASIC CONFIGURATION\n    To set up your Quick Calls, you will want to specify a Name and a Queue\n    in the config file. The Name will become the Subject of the task unless\n    you specify a Subject option. You can add other Ticket options as\n    needed, such as Status. Additionally, if the SetOwnerToCurrentUser\n    option is set, the ticket will be owned by the current user.\n\n    The following configuration will show the same Quick Calls on all\n    dashboards:\n\n        Set(\n            $QuickCalls, [\n                { Name =\u003e \"Foo\", Queue =\u003e 'General', Status =\u003e 'resolved' },\n                { Name =\u003e \"Bar\", Queue =\u003e 'Queue2',  Status =\u003e 'resolved' },\n            ]\n        );\n\n  CUSTOM CONFIGURATION PER DASHBOARD\n    If you would like different dashboards to show different Quick Calls you\n    can use a different configuration format:\n\n        Set(\n            $QuickCalls, {\n                Default =\u003e {\n                    Actions =\u003e [\n                        { Name =\u003e \"Default Foo\", Queue =\u003e 'General', Status =\u003e 'resolved' },\n                        { Name =\u003e \"Default Bar\", Queue =\u003e 'Queue2',  Status =\u003e 'resolved' }\n                    ],\n                },\n                1 =\u003e { # use the ID of the Dashboard as the hash key\n                    Title =\u003e 'Optional Title',\n                    Actions =\u003e [\n                        { Name =\u003e \"Dashboard ID 1 Foo\", Queue =\u003e 'General', Status =\u003e 'resolved' },\n                        { Name =\u003e \"Dashboard ID 1 Bar\", Queue =\u003e 'Queue2',  Status =\u003e 'resolved' }\n                    ],\n                },\n                ...\n            }\n        );\n\n    The above configuration would show different Quick Calls when the\n    portlet is loaded on the Dashboard with ID 1. If there is not a custom\n    configuration for a Dashboard ID it will use the 'Default' value.\n\n  SUBREF VALUES\n    If a value is an anonymous subref, it will be called when the Quick Call\n    is selected, and its return value filled in for the appropriate key:\n\n        Set(\n            $QuickCalls, [\n                {\n                    Queue   =\u003e 'General',\n                    Name    =\u003e 'This will have the current time on the server in its content',\n                    Content =\u003e sub {\n                        my $date = localtime;\n                        return \"When: $date\\n\\n\";\n                    },\n                },\n            ]\n        );\n\n  QUICK CREATE\n    After you have added the QuickCalls portlet to your home page, you will\n    be able to select one, click Create and be brought to the ticket\n    creation page with multiple fields pre-filled.\n\n    If you would like the Quick Call to automatically create the ticket and\n    stay on the dashboard you can use the QuickCreate option:\n\n        Set(\n            $QuickCalls, [\n                { Name =\u003e \"Foo\", Queue =\u003e 'General', Status =\u003e 'resolved', QuickCreate =\u003e 1 },\n                { Name =\u003e \"Bar\", Queue =\u003e 'Queue2',  Status =\u003e 'resolved' },\n            ]\n        );\n\nAUTHOR\n    Best Practical Solutions, LLC \u003cmodules@bestpractical.com\u003e\n\nBUGS\n    All bugs should be reported via email to\n\n        L\u003cbug-RT-Extension-QuickCalls@rt.cpan.org|mailto:bug-RT-Extension-QuickCalls@rt.cpan.org\u003e\n\n    or via the web at\n\n        L\u003crt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-QuickCalls\u003e.\n\nLICENSE AND COPYRIGHT\n    This software is Copyright (c) 2014-2023 by Best Practical Solutions\n\n    This is free software, licensed under:\n\n      The GNU General Public License, Version 2, June 1991\n\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fbestpractical%2Frt-extension-quickcalls","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fbestpractical%2Frt-extension-quickcalls","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fbestpractical%2Frt-extension-quickcalls/lists"}