{"id":19648341,"url":"https://github.com/bestpractical/rt-extension-repliestoresolved","last_synced_at":"2025-06-14T22:36:05.233Z","repository":{"id":4969181,"uuid":"6126923","full_name":"bestpractical/rt-extension-repliestoresolved","owner":"bestpractical","description":null,"archived":false,"fork":false,"pushed_at":"2022-02-24T17:36:30.000Z","size":74,"stargazers_count":2,"open_issues_count":0,"forks_count":1,"subscribers_count":6,"default_branch":"master","last_synced_at":"2025-01-09T22:52:06.336Z","etag":null,"topics":[],"latest_commit_sha":null,"homepage":"http://metacpan.org/release/RT-Extension-RepliesToResolved","language":"Perl","has_issues":false,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":null,"status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/bestpractical.png","metadata":{"files":{"readme":"README","changelog":"Changes","contributing":null,"funding":null,"license":null,"code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null}},"created_at":"2012-10-08T15:51:09.000Z","updated_at":"2023-07-25T13:46:09.000Z","dependencies_parsed_at":"2022-09-12T05:50:09.720Z","dependency_job_id":null,"html_url":"https://github.com/bestpractical/rt-extension-repliestoresolved","commit_stats":null,"previous_names":[],"tags_count":6,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/bestpractical%2Frt-extension-repliestoresolved","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/bestpractical%2Frt-extension-repliestoresolved/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/bestpractical%2Frt-extension-repliestoresolved/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/bestpractical%2Frt-extension-repliestoresolved/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/bestpractical","download_url":"https://codeload.github.com/bestpractical/rt-extension-repliestoresolved/tar.gz/refs/heads/master","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":240957767,"owners_count":19884793,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":[],"created_at":"2024-11-11T14:47:55.167Z","updated_at":"2025-02-27T00:36:32.612Z","avatar_url":"https://github.com/bestpractical.png","language":"Perl","funding_links":[],"categories":[],"sub_categories":[],"readme":"NAME\n    RT::Extension::RepliesToResolved - intercept replies to resolved tickets\n\nRT VERSION\n    Works with RT 4.4, 5.0\n\nDESCRIPTION\n    Intercepts replies via email to resolved tickets, and creates a new\n    ticket rather than updating the resolved ticket. There are a few reasons\n    to do this:\n\n    \"Thank you\" messages re-open tickets and mess with statistics.\n    People keep sending new questions into old tickets.\n\nINSTALLATION\n    perl Makefile.PL\n    make\n    make install\n        May need root permissions\n\n    make initdb\n        Only run this the first time you install this module.\n\n        If you run this twice, you may end up with duplicate data in your\n        database.\n\n        If you are upgrading this module, check for upgrading instructions\n        in case changes need to be made to your database.\n\n    Edit your /opt/rt5/etc/RT_SiteConfig.pm\n        If you are using RT 4.2 or greater, add this line:\n\n            Plugin('RT::Extension::RepliesToResolved');\n\n        For RT 4.0, add this line:\n\n            Set(@Plugins, qw(RT::Extension::RepliesToResolved));\n\n        or add RT::Extension::RepliesToResolved to your existing @Plugins\n        line.\n\n    Clear your mason cache\n            rm -rf /opt/rt5/var/mason_data/obj\n\n    Restart your webserver\n\nCONFIGURATION\n    Configuration for this extension is defined in\n\n        /opt/rt5/local/plugins/RT-Extension-RepliesToResolved/etc/RepliesToResolved_Config.pm\n\n    You can read about the options in that file and then set your own\n    options in your RT_SiteConfig.pm file.\n\n    By default, after 7 days, this module will intercept mail to resolved\n    tickets and force the creation of a new ticket. It then creates a\n    RefersTo link between the two tickets. Each of these (time, statuses,\n    link) is configurable.\n\nAUTHOR\n    Best Practical Solutions, LLC \u003cmodules@bestpractical.com\u003e\n\nBUGS\n    All bugs should be reported via email to\n\n        L\u003cbug-RT-Extension-RepliesToResolved@rt.cpan.org|mailto:bug-RT-Extension-RepliesToResolved@rt.cpan.org\u003e\n\n    or via the web at\n\n        L\u003crt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-RepliesToResolved\u003e.\n\nLICENSE AND COPYRIGHT\n    This software is Copyright (c) 2014-2022 by Best Practical Solutions\n\n    This is free software, licensed under:\n\n      The GNU General Public License, Version 2, June 1991\n\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fbestpractical%2Frt-extension-repliestoresolved","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fbestpractical%2Frt-extension-repliestoresolved","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fbestpractical%2Frt-extension-repliestoresolved/lists"}