{"id":50820890,"url":"https://github.com/casoon/helpdesk","last_synced_at":"2026-06-13T13:36:26.178Z","repository":{"id":364166194,"uuid":"1266705740","full_name":"casoon/helpdesk","owner":"casoon","description":"Self-hosted open-source helpdesk — shared inbox, IMAP/SMTP, S3 storage. Astro 5 + Svelte 5 + Hono + Drizzle + PostgreSQL + Docker.","archived":false,"fork":false,"pushed_at":"2026-06-12T06:28:59.000Z","size":193,"stargazers_count":0,"open_issues_count":0,"forks_count":0,"subscribers_count":0,"default_branch":"master","last_synced_at":"2026-06-13T13:36:09.401Z","etag":null,"topics":["astro","docker","email","helpdesk","hono","open-source","postgresql","self-hosted","svelte","typescript"],"latest_commit_sha":null,"homepage":null,"language":"TypeScript","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":"agpl-3.0","status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/casoon.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":"LICENSE","code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null,"zenodo":null,"notice":null,"maintainers":null,"copyright":null,"agents":null,"dco":null,"cla":null}},"created_at":"2026-06-11T21:59:19.000Z","updated_at":"2026-06-12T06:29:03.000Z","dependencies_parsed_at":null,"dependency_job_id":null,"html_url":"https://github.com/casoon/helpdesk","commit_stats":null,"previous_names":["casoon/helpdesk"],"tags_count":0,"template":false,"template_full_name":null,"purl":"pkg:github/casoon/helpdesk","repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/casoon%2Fhelpdesk","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/casoon%2Fhelpdesk/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/casoon%2Fhelpdesk/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/casoon%2Fhelpdesk/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/casoon","download_url":"https://codeload.github.com/casoon/helpdesk/tar.gz/refs/heads/master","sbom_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/casoon%2Fhelpdesk/sbom","scorecard":null,"host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":286080680,"owners_count":34286975,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2026-05-26T15:22:16.424Z","status":"online","status_checked_at":"2026-06-13T02:00:06.617Z","response_time":62,"last_error":null,"robots_txt_status":"success","robots_txt_updated_at":"2025-07-24T06:49:26.215Z","robots_txt_url":"https://github.com/robots.txt","online":true,"can_crawl_api":true,"host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["astro","docker","email","helpdesk","hono","open-source","postgresql","self-hosted","svelte","typescript"],"created_at":"2026-06-13T13:36:25.429Z","updated_at":"2026-06-13T13:36:26.171Z","avatar_url":"https://github.com/casoon.png","language":"TypeScript","funding_links":[],"categories":[],"sub_categories":[],"readme":"# @casoon/helpdesk\n\n\u003e **Early development — not production-ready.**\n\u003e The API, schema, and UI are subject to breaking changes without notice.\n\u003e We welcome issues and pull requests, but please expect rough edges.\n\nA self-hosted, open-source helpdesk built for teams who want full control over their support infrastructure. Built from scratch with a modern TypeScript stack.\n\n---\n\n## What it is\n\nA shared inbox and ticket system deployable via a single `docker compose up`. Email arrives via IMAP, agents reply through a web UI, everything is stored in your own PostgreSQL database and S3-compatible object storage.\n\n## Status\n\n| Area | State |\n|---|---|\n| Database schema | ✅ stable enough to build on |\n| Hono API | 🔨 basic CRUD, auth working |\n| IMAP worker | 🔨 polling + parsing implemented |\n| Mailer worker | 🔨 queue-based sending |\n| Web UI | 🚧 login + conversation list only |\n| Attachments | 🚧 inbound works, upload UI missing |\n| Search / Tags | ❌ not started |\n| Realtime (SSE) | ❌ not started |\n\n## Tech stack\n\n- **Frontend** — Astro 5, Svelte 5, Tailwind 4\n- **API** — Hono on Node.js\n- **Workers** — pg-boss (PostgreSQL-native queue)\n- **Database** — Drizzle ORM + PostgreSQL (Supabase-compatible)\n- **Storage** — S3-compatible (Cloudflare R2, AWS S3, MinIO for local dev)\n- **Deployment** — Docker Compose + Nginx\n\n## Quick start (local dev)\n\n```bash\ncp .env.example .env\n# Edit .env — DATABASE_URL is the only required change for local dev\n# (MinIO runs inside Docker; no external accounts needed)\n\ndocker compose up\n```\n\nMinIO console: [http://localhost:9001](http://localhost:9001) — `minioadmin / minioadmin`\n\n**First user:**\n```bash\nSEED_ADMIN_EMAIL=you@example.com \\\nSEED_ADMIN_PASSWORD=changeme \\\npnpm --filter=@casoon/helpdesk-api seed\n```\n\n## Development\n\n```bash\npnpm install\npnpm dev           # starts all apps in watch mode via Turborepo\n```\n\nDatabase migrations:\n```bash\npnpm db:generate   # generate SQL from schema changes\npnpm db:migrate    # apply migrations\npnpm db:studio     # open Drizzle Studio\n```\n\n## Deployment\n\nPoint a VPS at this repo, copy `.env.example` to `.env`, fill in your managed PostgreSQL URL and S3 credentials, then:\n\n```bash\ndocker compose -f docker-compose.yml up -d\n```\n\nFor TLS, mount certificates into `infra/nginx/certs/` and update `infra/nginx/nginx.conf`.\n\n## License\n\nAGPL-3.0-only — see [LICENSE](LICENSE).\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fcasoon%2Fhelpdesk","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fcasoon%2Fhelpdesk","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fcasoon%2Fhelpdesk/lists"}