{"id":15713829,"url":"https://github.com/charibdys/tbstb","last_synced_at":"2026-05-17T01:40:56.780Z","repository":{"id":161235387,"uuid":"631361814","full_name":"Charibdys/tbstb","owner":"Charibdys","description":"Ticket-Based Support Bot for Telegram","archived":false,"fork":false,"pushed_at":"2025-01-12T21:52:31.000Z","size":67,"stargazers_count":1,"open_issues_count":5,"forks_count":0,"subscribers_count":2,"default_branch":"main","last_synced_at":"2025-03-30T19:25:52.488Z","etag":null,"topics":["golang","mongodb","telegram","telegram-bot","ticketing-system"],"latest_commit_sha":null,"homepage":"","language":"Go","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":null,"status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/Charibdys.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":null,"code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2023-04-22T19:29:44.000Z","updated_at":"2025-01-14T13:34:17.000Z","dependencies_parsed_at":"2024-10-24T11:55:57.982Z","dependency_job_id":"aaec03b7-204b-4bf5-81be-b12313a541fe","html_url":"https://github.com/Charibdys/tbstb","commit_stats":null,"previous_names":[],"tags_count":0,"template":false,"template_full_name":null,"purl":"pkg:github/Charibdys/tbstb","repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Charibdys%2Ftbstb","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Charibdys%2Ftbstb/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Charibdys%2Ftbstb/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Charibdys%2Ftbstb/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/Charibdys","download_url":"https://codeload.github.com/Charibdys/tbstb/tar.gz/refs/heads/main","sbom_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Charibdys%2Ftbstb/sbom","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":266483596,"owners_count":23936375,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","status":"online","status_checked_at":"2025-07-22T02:00:09.085Z","response_time":66,"last_error":null,"robots_txt_status":null,"robots_txt_updated_at":null,"robots_txt_url":"https://github.com/robots.txt","online":true,"can_crawl_api":true,"host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["golang","mongodb","telegram","telegram-bot","ticketing-system"],"created_at":"2024-10-03T21:33:44.429Z","updated_at":"2026-05-17T01:40:51.738Z","avatar_url":"https://github.com/Charibdys.png","language":"Go","funding_links":[],"categories":[],"sub_categories":[],"readme":"# TBSTB - Ticket-based Support Telegram Bot\n\nA Telegram bot for support via ticket-based interactions.\n\n## Installation \n\n~~~\ngit clone https://github.com/Charibdys/tbstb.git\ncd tbstb\ngo build\n~~~\n\n## Purpose of the program:\n\nThe goal of this bot is to give administrative users, whether admins of group chats, channels, lounge bots, or similar, a consolidated and easy-to-use tool to address\nthe issues and inquiries of their user base.\n\nTBSTB can be used in private chats, or in group chats.\n\nTBSTB can allow multiple admins/support representatives to address tickets .\n\nTBSTB can allow admins/support representatives to remain anonymous, use a pseudonym, or their Telegram name/username.\n\nTBSTB will not have a config file; all attributes of TBSTB will be stored in the database; keys will be passed as environment variables.\n\nUsers can open a ticket; this ticket saves the message history and relays it to the admins.\n\nAdmins can assign tickets to support representatives.\n\nOne or more admins/support representatives can reserve a ticket and close it.\n\nAdmins/support representatives can access open tickets within telegram via a given user interface.\n## What TBSTB is not:\n\nTBSTB is not a group chat administration bot (such as CalsiBot, Rose, etc).\n\nTBSTB is not a single-instance bot; if TBSTB is to be used, a user must make a bot with BotFather and host their own instance of TBSTB.\n\n## Roadmap:\n\n- [X] 0.1 - Connect to Telegram, receive updates; Database CRUD operations\n- [X] 0.2 - Ticket generation\n- [X] 0.3 - Resolve tickets\n- [ ] 0.4 - Compatibility with group chats\n- [ ] 0.X - ticket user interface, user-defined names/anonymity, promoting users, content management, statistics\n\n## Contributing\n\nOpen tasks and current planned features can be found in this repo's project, [TBSTB Development](https://github.com/users/Charibdys/projects/3)\n\nIf you would like to make a contribution, follow these steps:\n\n1. Fork it (\u003chttps://github.com/Charibdys/tbstb/fork\u003e)\n2. Create your feature branch (`git checkout -b my-new-feature`)\n3. Commit your changes (`git commit -am 'Add some feature'`)\n4. Push to the branch (`git push origin my-new-feature`)\n5. Create a new Pull Request\n\nEnsure that your code is documented and follows the [Effective Go coding style](https://go.dev/doc/effective_go).\n\n## Contributors\n\n- [Charybdis](https://gitlab.com/Charibdys) - creator and maintainer\n\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fcharibdys%2Ftbstb","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fcharibdys%2Ftbstb","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fcharibdys%2Ftbstb/lists"}