{"id":13405776,"url":"https://github.com/chatwoot/chatwoot","last_synced_at":"2025-05-12T03:53:13.936Z","repository":{"id":37383560,"uuid":"202291859","full_name":"chatwoot/chatwoot","owner":"chatwoot","description":"Open-source live-chat, email support, omni-channel desk. 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src=\"./.github/screenshots/header.png#gh-light-mode-only\" width=\"100%\" alt=\"Header light mode\"/\u003e\n\u003cimg src=\"./.github/screenshots/header-dark.png#gh-dark-mode-only\" width=\"100%\" alt=\"Header dark mode\"/\u003e\n\n___\n\n# Chatwoot\n\nThe modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.\n\n\u003cp\u003e\n  \u003ca href=\"https://codeclimate.com/github/chatwoot/chatwoot/maintainability\"\u003e\u003cimg src=\"https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability\" alt=\"Maintainability\"\u003e\u003c/a\u003e\n  \u003cimg src=\"https://img.shields.io/circleci/build/github/chatwoot/chatwoot\" alt=\"CircleCI Badge\"\u003e\n    \u003ca href=\"https://hub.docker.com/r/chatwoot/chatwoot/\"\u003e\u003cimg src=\"https://img.shields.io/docker/pulls/chatwoot/chatwoot\" alt=\"Docker Pull Badge\"\u003e\u003c/a\u003e\n  \u003ca href=\"https://hub.docker.com/r/chatwoot/chatwoot/\"\u003e\u003cimg src=\"https://img.shields.io/docker/cloud/build/chatwoot/chatwoot\" alt=\"Docker Build Badge\"\u003e\u003c/a\u003e\n  \u003cimg src=\"https://img.shields.io/github/commit-activity/m/chatwoot/chatwoot\" alt=\"Commits-per-month\"\u003e\n  \u003ca title=\"Crowdin\" target=\"_self\" href=\"https://chatwoot.crowdin.com/chatwoot\"\u003e\u003cimg src=\"https://badges.crowdin.net/e/37ced7eba411064bd792feb3b7a28b16/localized.svg\"\u003e\u003c/a\u003e\n  \u003ca href=\"https://discord.gg/cJXdrwS\"\u003e\u003cimg src=\"https://img.shields.io/discord/647412545203994635\" alt=\"Discord\"\u003e\u003c/a\u003e\n  \u003ca href=\"https://status.chatwoot.com\"\u003e\u003cimg src=\"https://img.shields.io/endpoint?url=https%3A%2F%2Fraw.githubusercontent.com%2Fchatwoot%2Fstatus%2Fmaster%2Fapi%2Fchatwoot%2Fuptime.json\" alt=\"uptime\"\u003e\u003c/a\u003e\n  \u003ca href=\"https://status.chatwoot.com\"\u003e\u003cimg src=\"https://img.shields.io/endpoint?url=https%3A%2F%2Fraw.githubusercontent.com%2Fchatwoot%2Fstatus%2Fmaster%2Fapi%2Fchatwoot%2Fresponse-time.json\" alt=\"response time\"\u003e\u003c/a\u003e\n  \u003ca href=\"https://artifacthub.io/packages/helm/chatwoot/chatwoot\"\u003e\u003cimg src=\"https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub\" alt=\"Artifact HUB\"\u003e\u003c/a\u003e\n\u003c/p\u003e\n\n\n\u003cp\u003e\n  \u003ca href=\"https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master\" alt=\"Deploy to Heroku\"\u003e\n     \u003cimg width=\"150\" alt=\"Deploy\" src=\"https://www.herokucdn.com/deploy/button.svg\"/\u003e\n  \u003c/a\u003e\n  \u003ca href=\"https://marketplace.digitalocean.com/apps/chatwoot?refcode=f2238426a2a8\" alt=\"Deploy to DigitalOcean\"\u003e\n     \u003cimg width=\"200\" alt=\"Deploy to DO\" src=\"https://www.deploytodo.com/do-btn-blue.svg\"/\u003e\n  \u003c/a\u003e\n\u003c/p\u003e\n\n\u003cimg src=\"./.github/screenshots/dashboard.png#gh-light-mode-only\" width=\"100%\" alt=\"Chat dashboard dark mode\"/\u003e\n\u003cimg src=\"./.github/screenshots/dashboard-dark.png#gh-dark-mode-only\" width=\"100%\" alt=\"Chat dashboard\"/\u003e\n\n---\n\nChatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.\n\n### ✨ Captain – AI Agent for Support\n\nSupercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain [here](https://chwt.app/captain-docs).\n\n### 💬 Omnichannel Support Desk\n\nChatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.\n\n### 📚 Help center portal\n\nPublish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.\n\n### 🗂️ Other features\n\n#### Collaboration \u0026 Productivity\n\n- Private Notes and @mentions for internal team discussions.\n- Labels to organize and categorize conversations.\n- Keyboard Shortcuts and a Command Bar for quick navigation.\n- Canned Responses to reply faster to frequently asked questions.\n- Auto-Assignment to route conversations based on agent availability.\n- Multi-lingual Support to serve customers in multiple languages.\n- Custom Views and Filters for better inbox organization.\n- Business Hours and Auto-Responders to manage response expectations.\n- Teams and Automation tools for scaling support workflows.\n- Agent Capacity Management to balance workload across the team.\n\n#### Customer Data \u0026 Segmentation\n- Contact Management with profiles and interaction history.\n- Contact Segments and Notes for targeted communication.\n- Campaigns to proactively engage customers.\n- Custom Attributes for storing additional customer data.\n- Pre-Chat Forms to collect user information before starting conversations.\n\n#### Integrations\n- Slack Integration to manage conversations directly from Slack.\n- Dialogflow Integration for chatbot automation.\n- Dashboard Apps to embed internal tools within Chatwoot.\n- Shopify Integration to view and manage customer orders right within Chatwoot.\n- Use Google Translate to translate messages from your customers in realtime.\n- Create and manage Linear tickets within Chatwoot.\n\n#### Reports \u0026 Insights\n- Live View of ongoing conversations for real-time monitoring.\n- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.\n- CSAT Reports to measure customer satisfaction.\n- Downloadable Reports for offline analysis and reporting.\n\n\n## Documentation\n\nDetailed documentation is available at [chatwoot.com/help-center](https://www.chatwoot.com/help-center).\n\n## Translation process\n\nThe translation process for Chatwoot web and mobile app is managed at [https://translate.chatwoot.com](https://translate.chatwoot.com) using Crowdin. Please read the [translation guide](https://www.chatwoot.com/docs/contributing/translating-chatwoot-to-your-language) for contributing to Chatwoot.\n\n## Branching model\n\nWe use the [git-flow](https://nvie.com/posts/a-successful-git-branching-model/) branching model. The base branch is `develop`.\nIf you are looking for a stable version, please use the `master` or tags labelled as `v1.x.x`.\n\n## Deployment\n\n### Heroku one-click deploy\n\nDeploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:\n\n[![Deploy](https://www.herokucdn.com/deploy/button.svg)](https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master)\n\nFollow this [link](https://www.chatwoot.com/docs/environment-variables) to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.\n\n\n### DigitalOcean 1-Click Kubernetes deployment\n\nChatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.\n\n\u003ca href=\"https://marketplace.digitalocean.com/apps/chatwoot?refcode=f2238426a2a8\" alt=\"Deploy to DigitalOcean\"\u003e\n  \u003cimg width=\"200\" alt=\"Deploy to DO\" src=\"https://www.deploytodo.com/do-btn-blue.svg\"/\u003e\n\u003c/a\u003e\n\n### Other deployment options\n\nFor other supported options, checkout our [deployment page](https://chatwoot.com/deploy).\n\n## Security\n\nLooking to report a vulnerability? Please refer our [SECURITY.md](./SECURITY.md) file.\n\n## Community\n\nIf you need help or just want to hang out, come, say hi on our [Discord](https://discord.gg/cJXdrwS) server.\n\n## Contributors\n\nThanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contributors):\n\n\u003ca href=\"https://github.com/chatwoot/chatwoot/graphs/contributors\"\u003e\u003cimg src=\"https://opencollective.com/chatwoot/contributors.svg?width=890\u0026button=false\" /\u003e\u003c/a\u003e\n\n\n*Chatwoot* \u0026copy; 2017-2025, Chatwoot Inc - Released under the MIT License.\n","funding_links":["https://opencollective.com/chatwoot","https://github.com/sponsors/chatwoot"],"categories":["Ruby","Top","Open Source Projects","置顶","Help Desk","Chat","Apps","网络服务","Open Source Rails Apps","Happy Exploring 🤘","Programming Languages","docker","Miscellaneous","🛠 Part I: The Open SaaS Stack"],"sub_categories":["\u003e 1k 🌟","06、企业协作平台","Follow me","Communication","网络服务_其他","Articles","Misc","Ruby","Rails codebases to study","Marketing \u0026 Sales"],"project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fchatwoot%2Fchatwoot","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fchatwoot%2Fchatwoot","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fchatwoot%2Fchatwoot/lists"}