{"id":44671538,"url":"https://github.com/codebard/codebard-help-desk","last_synced_at":"2026-02-15T02:10:47.727Z","repository":{"id":153768934,"uuid":"113449639","full_name":"codebard/codebard-help-desk","owner":"codebard","description":"CodeBard Help 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 CodeBard Help Desk ===\nAuthor URI: https://codebard.com\nPlugin URI: https://codebard.com/codebard-help-desk-for-wordpress/\nContributors: CodeBard\nDonate link: https://codebard.com/donate\nTags: support ticket system, support tickets, help desk, support system, ticket system, customer service, help desk system, customer service, tickets\nLicense: GPLv2\nRequires at least: 4.0\nTested up to: 6.7.1\nStable Tag: 1.1.2\n\nMulti Language Professional Support Ticket System with Unlimited Users, Unlimited Tickets, Unlimited Departments, Agents and many features\n\n== Description ==\n\nProvide professional support to users in your own language with CodeBard Help Desk. \n\u003cbr /\u003e\u003cbr /\u003e\n\u003ca href=\"http://help-desk-demo.codebard.com\" target=\"_blank\"\u003eCheck out the Live Demo here\u003c/a\u003e\n\u003cbr /\u003e\u003cbr /\u003e\nIts professional features include:\n\u003cul\u003e\n\u003cli\u003eUnlimited Users\u003c/li\u003e\n\u003cli\u003eUnlimited Agents\u003c/li\u003e\n\u003cli\u003eUnlimited Tickets\u003c/li\u003e\n\u003cli\u003eUnlimited Departments\u003c/li\u003e\n\u003cli\u003eMulti Language\u003c/li\u003e\n\u003cli\u003eEasy Language translation from WP admin\u003c/li\u003e\n\u003cli\u003eEnglish, Spanish (Intl.), Indian (Hindu) languages included\u003c/li\u003e\n\u003cli\u003eFront End Tickets\u003c/li\u003e\n\u003cli\u003eFront End Interface for Users\u003c/li\u003e\n\u003cli\u003eFront End Interface for Support Admins and Agents\u003c/li\u003e\n\u003cli\u003eEasy to Use\u003c/li\u003e\n\u003cli\u003ePrivate Tickets\u003c/li\u003e\n\u003cli\u003eEmail Notifications\u003c/li\u003e\n\u003cli\u003eTicket and Reply Attachments\u003c/li\u003e\n\u003cli\u003eSupport Admins, Support Agents with separate permissions\u003c/li\u003e\n\u003cli\u003eEasy ticket management\u003c/li\u003e\n\u003cli\u003eResponsive\u003c/li\u003e\n\u003cli\u003eExtensible\u003c/li\u003e\n\u003cli\u003eCompatible with all Themes and Plugins\u003c/li\u003e\n\u003cli\u003eAdapts to visuals of any Theme\u003c/li\u003e\n\u003cli\u003eHooks and Filters\u003c/li\u003e\n\u003c/ul\u003e\nIn the \u003ca target=\"_blank\" href=\"http://help-desk-demo.codebard.com/\"\u003eLive Demo\u003c/a\u003e, try changing the theme from Theme Switcher widget on the right column to see how CodeBard Help Desk adapts to different themes!\n\u003cbr /\u003e\n\u003cbr /\u003e\nUse Language admin to easily translate your plugin into your own language or change your own language's translation. New language packs will be upcoming! If you would like to contribute a translation for your own language, \u003ca href=\"https://codebard.com/cb_p3_en-US.zip\"\u003edownload this sample language file\u003c/a\u003e to translate and then contact us from our \u003ca href=\"https://codebard.com/contact\" target=\"_blank\"\u003econtact page\u003c/a\u003e to get credited.\n\u003cbr /\u003e\n\u003cbr /\u003e\nQuickstart Guide is \u003ca href=\"https://codebard.com/codebard-help-desk-for-wordpress-quickstart-guide\" target=\"_blank\"\u003ehere\u003c/a\u003e and detailed manual is \u003ca href=\"https://codebard.com/codebard-help-desk-for-wordpress-manual\" target=\"_blank\"\u003ehere\u003c/a\u003e. All settings in your Plugin admin has detailed and easy to understand descriptions.  \n\u003cbr /\u003e\n\u003cbr /\u003e\nFree support is available through Plugin forum, and Premium support is available through \u003ca href=\"https://codebard.com/support\" target=\"_blank\"\u003eCodeBard site\u003c/a\u003e.\n\u003cbr /\u003e\n\u003cbr /\u003e\nIf you have a WooCommerce store, get the \u003ca href=\"https://codebard.com/codebard-help-desk-woocommerce-integration\" target=\"_blank\"\u003eWooCommerce Integration Addon\u003c/a\u003e to power up your Help Desk and provide professional support to your store's customers easily:\n\u003cbr /\u003e\n\u003cbr /\u003e\nRemember to follow us on Twitter (@codebardcom) or join our Newsletter by your Quickstart Wizard to hear about new features, announcements and goodies!\n\n== Upgrade Notice ==\n\n= 1.1.2 =\n\n* Added a nonce to ticket close/reopen button for more security\n\n= 1.1.1 =\n\n* Fixed an issue that could interfere with certain features of WP cli that is used in managed WP hosting.\n* Fixed an issue that could create problems when deactivating the plugin\n\n= 1.1.0 =\n\n* Added extra sanitization to ticket title and content while posting\n\n= 1.0.9 =\n\n* Fixed an issue that may cause errors when using PHP 7.x and higher MySQL versions when replying to tickets\n* Addressed various PHP notices.\n\n= 1.0.8 =\n\n* Removed unused plugins_api hooked function\n\n= 1.0.7 =\n\n* Widget constructors are now PHP 7 compatible\n* Important issue that prevented saving and using of modified languages fixed\n\n= 1.0.6 =\n\n* Ticket reference numbers in Ticket notification emails\n* Buttons now use HTML5 method of wrapping links around them\n* onclick action attribute removed from buttons\n* Added error notification for cases in which ticket creation failed at WordPress post insert stage\n* Fix for ticket attachment images ending up displaying as pages\n* Fix for ticket title and replies causing errors when quotes or other characters are entered\n\n= 1.0.5 =\n\n* Major bugfix non-English (en-US) language sites and Out of Memory errors\n\n= 1.0.4 =\n\n* Major log display bug fix\n\n= 1.0.3 =\n\n* PHP Notice Fixes\n* Bugfix for ticket status display in agent/admin ticket view\n* Better permission checking when changing ticket department\n\n= 1.0.2 =\n\n* New core functions\n* Enhanced upgrade and activation routine\n* Variable handling fix in main runner function\n* Var added to core for directory name\n* Minor language fixes\n* Woocommerce integration capability\n\n= 1.0.1 =\n\n* Language now merged by values read from language file\n* Duplicate version number in default internal vars fixed\n* Duplicate roles array removed from plugin/default_internal_vars.php\n* Function name corrections\n* Error handling corrections\n* New function to internally update settings\n* Major correction for the way apply_filters is used in core engine\n* Skip department selection if there exists single department enhancement\n* Do log correction for listing serialized variables\n* Removed checking for non-false $return in core to allow filtering of results which return false\n* Default internal table now has post_type and type fields\n* Check for activated plugin for setup wizard redirect to prevent redirection in activation of other plugins\n* Remove requiring admin status for admin init to prevent ajax issues\n\n= 1.0.0 =\n\n* Initial release!\n\n\n== Installation ==\n\n1. Activate the plugin\n2. A \"CB Help Desk\" menu item will be added to your WordPress Admin Menu. You can access your settings, departments and agents from there.\n3. A welcome screen will get you quick-started.\n4. That's it!\n\n== Frequently Asked Questions ==\n\n= How can I report security bugs? =\n\nYou can report security bugs through the Patchstack Vulnerability Disclosure Program. The Patchstack team help validate, triage and handle any security vulnerabilities. [Report a security vulnerability.](https://patchstack.com/database/vdp/codebard-help-desk)\n\n== Screenshots ==\n\n1. User Ticket View\n2. Ticket creation by User on Front End\n3. Admin Ticket View\n4. Admin Ticket Listing\n5. Support Agent to Department assignments\n6. Languages admin\n\n== Changelog ==\n\n= 1.1.2 =\n\n* Added a nonce to ticket close/reopen button for more security\n\n= 1.1.1 =\n\n* Fixed an issue that could interfere with certain features of WP cli that is used in managed WP hosting.\n* Fixed an issue that could create problems when deactivating the plugin\n\n= 1.1.0 =\n\n* Added extra sanitization to ticket title and content while posting\n\n= 1.0.9 =\n\n* Fixed an issue that may cause errors when using PHP 7.x and higher MySQL versions when replying to tickets\n* Addressed various PHP notices.\n\n= 1.0.8 =\n\n* Removed unused plugins_api hooked function\n\n= 1.0.7 =\n\n* Widget constructors are now PHP 7 compatible\n* Important issue that prevented saving and using of modified languages fixed\n\n= 1.0.6 =\n\n* Ticket reference numbers in Ticket notification emails\n* Buttons now use HTML5 method of wrapping links around them\n* onclick action attribute removed from buttons\n* Added error notification for cases in which ticket creation failed at WordPress post insert stage\n* Fix for ticket attachment images ending up displaying as pages\n* Fix for ticket title and replies causing errors when quotes or other characters are entered\n\n= 1.0.5 =\n\n* Major bugfix non-English (en-US) language sites and Out of Memory errors\n\n= 1.0.4 =\n\n* Major log display bug fix\n\n= 1.0.3 =\n\n* PHP Notice Fixes\n* Bugfix for ticket status display in agent/admin ticket view\n* Better permission checking when changing ticket department\n\n= 1.0.2 =\n\n* New core functions\n* Enhanced upgrade and activation routine\n* Variable handling fix in main runner function\n* Var added to core for directory name\n* Minor language fixes\n* Woocommerce integration capability\n\n= 1.0.1 =\n\n* Language now merged by values read from language file\n* Duplicate version number in default internal vars fixed\n* Duplicate roles array removed from plugin/default_internal_vars.php\n* Function name corrections\n* Error handling corrections\n* New function to internally update settings\n* Major correction for the way apply_filters is used in core engine\n* Skip department selection if there exists single department enhancement\n* Do log correction for listing serialized variables\n* Removed checking for non-false $return in core to allow filtering of results which return false\n* Default internal table now has post_type and type fields\n* Check for activated plugin for setup wizard redirect to prevent redirection in activation of other plugins\n* Remove requiring admin status for admin init to prevent ajax issues\n\n= 1.0.0 =\n\n* Initial release!\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fcodebard%2Fcodebard-help-desk","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fcodebard%2Fcodebard-help-desk","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fcodebard%2Fcodebard-help-desk/lists"}