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春松客服大讲堂\n\n😉 春松客服大讲堂，面向开发者、软件工程师及运维人员的在线课程（视频及课件）。\n\n* 基于春松客服定制客服系统，紧紧围绕春松客服开发技能\n* 由浅入深的介绍春松客服上线智能客服系统、运营客服工作\n* 全面介绍春松客服插件、机器人客服的等原理和使用\n\n## 购买地址\n\n春松客服大讲堂通过 Chatopera 证书商店进行出售，通过购买的【证书标识】获得下载 URL 地址，或扫下图二维码。\n\n[https://store.chatopera.com/product/cskfdjt19](https://store.chatopera.com/product/cskfdjt19)\n\n![](./assets/images/cskfdjt19_product_store_qr.jpg)\n\n\n## 课程大纲\n\n共 7 章，合计 21 学时视频，552 页 PPT 课件。\n\n\u003ctable\u003e\n  \u003ctr\u003e\n    \u003cth\u003e章\u003c/th\u003e\n    \u003cth\u003e小节\u003c/th\u003e\n    \u003cth\u003e时长（时:分:秒）\u003c/th\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd rowspan=\"3\"\u003e一、春松客服的介绍\u003c/td\u003e\n    \u003ctd\u003e如何使用Java开发智能客服系统\u003c/td\u003e\n    \u003ctd\u003e00:31:55\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e春松客服在企业的落地\u003c/td\u003e\n    \u003ctd\u003e00:25:23\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e春松客服的技术介绍\u003c/td\u003e\n    \u003ctd\u003e01:01:30\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd rowspan=\"7\"\u003e二、客服相关的基本知识\u003c/td\u003e\n    \u003ctd\u003e客服的日常工作\u003c/td\u003e\n    \u003ctd\u003e00:52:44\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e客服的基本知识\u003c/td\u003e\n    \u003ctd\u003e00:41:40\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e账号体系-权限，部门和角色\u003c/td\u003e\n    \u003ctd\u003e00:38:42\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e坐席会话的工具-拉黑，服务小结和转接\u003c/td\u003e\n    \u003ctd\u003e00:32:16\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e即时通信及坐席自动分配\u003c/td\u003e\n    \u003ctd\u003e00:49:59\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e企业聊天与人工质检\u003c/td\u003e\n    \u003ctd\u003e00:31:16\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e统计报表和满意度评价\u003c/td\u003e\n    \u003ctd\u003e00:36:59\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd rowspan=\"6\"\u003e三、春松客服的上线及维护\u003c/td\u003e\n    \u003ctd\u003e春松客服的编译和部署\u003c/td\u003e\n    \u003ctd\u003e00:37:28\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e春松客服的运维管理\u003c/td\u003e\n    \u003ctd\u003e00:59:26\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e春松客服的自动化系统测试（1）\u003c/td\u003e\n    \u003ctd\u003e00:31:28\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e春松客服的自动化系统测试（2）\u003c/td\u003e\n    \u003ctd\u003e00:48:43\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e春松客服的压力测试（1）\u003c/td\u003e\n    \u003ctd\u003e00:31:52\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e春松客服的压力测试（2）\u003c/td\u003e\n    \u003ctd\u003e00:39:36\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd rowspan=\"3\"\u003e四、春松客服的机器人客服\u003c/td\u003e\n    \u003ctd\u003eChatopera 云服务介绍\u003c/td\u003e\n    \u003ctd\u003e00:26:23\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e机器人的知识库管理\u003c/td\u003e\n    \u003ctd\u003e00:38:27\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e机器人的多轮对话及富文本消息类型\u003c/td\u003e\n    \u003ctd\u003e00:35:08\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd rowspan=\"8\"\u003e五、春松客服开发基础知识\u003c/td\u003e\n    \u003ctd\u003eSQL快速入门\u003c/td\u003e\n    \u003ctd\u003e00:38:38\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e春松客服数据库表及管理\u003c/td\u003e\n    \u003ctd\u003e00:41:44\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003eJava编程基础（1）\u003c/td\u003e\n    \u003ctd\u003e00:36:12\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003eJava编程基础（2）\u003c/td\u003e\n    \u003ctd\u003e01:34:23\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003eMaven项目管理\u003c/td\u003e\n    \u003ctd\u003e00:39:56\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e搭建春松客服开发环境\u003c/td\u003e\n    \u003ctd\u003e01:10:28\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003eSpringBoot快速入门\u003c/td\u003e\n    \u003ctd\u003e00:38:46\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e项目源码讲解\u003c/td\u003e\n    \u003ctd\u003e01:07:21\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd rowspan=\"2\"\u003e六、春松客服的插件\u003c/td\u003e\n    \u003ctd\u003e插件机制设计\u003c/td\u003e\n    \u003ctd\u003e00:36:21\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e春松客服机器人插件解读\u003c/td\u003e\n    \u003ctd\u003e00:37:59\u003c/td\u003e\n  \u003c/tr\u003e\n  \u003ctr\u003e\n    \u003ctd\u003e七、总结\u003c/td\u003e\n    \u003ctd\u003e春松客服团队介绍及课程总结\u003c/td\u003e\n    \u003ctd\u003e00:30:08\u003c/td\u003e\n  \u003c/tr\u003e\n\u003c/table\u003e\n\n## 下载课程文件\n\n在 [Chatopera 证书商店](https://store.chatopera.com/product/cskfdjt19) 获得到证书 ID（`LICENSE_ID`） 后，文件的下载地址为：\n\nhttps://store.chatopera.com/dl/${LICENSE_ID}.gz\n\n\n将 `${LICENSE_ID}` 替换为您的证书标识。假设上一步得到的证书标识为：`L123`，那么 URL 下载地址就是：\n\nhttps://store.chatopera.com/dl/L123.gz\n\n\n**将您的课程文件的 URL 下载地址在浏览器中打开，完成下载，文件大小约 3.5 GB。您也可以使用 `wget` 命令行工具从命令行终端（比如 Bash Shell）下载和解压。**\n\n```\nwget --no-check-certificate https://store.chatopera.com/dl/L123.gz -O cskfdjt.tar.gz\ntar xzfv cskfdjt.tar.gz # 进行解压\n```\n\n\n## 春松客服：做好开源客服系统\n\n春松客服是开源客服系统，首个版本发布于 2018 年，截至 2023 年，以 GitHub Star, Issues 反馈等衡量，是目前最流行的中文开源客服系统。春松客服包含多个开箱即用的模块：\n\n* 账号及组织机构管理：按组织、角色分配账号权限\n* 坐席监控：设置坐席监控角色的人员可以看到并干预访客会话\n* 联系人和客户管理：CRM 模块，管理联系人和客户，细粒度维护客户信息，自定义标签和打标签，记录来往历史等\n* 网页渠道组件：一分钟接入对话窗口，支持技能组、邀请和关联联系人等\n* Facebook 渠道组件：快速接入 Facebook Messenger 渠道，通过 Messenger 支持 Facebook 粉丝页、Shopify 等海外社交、电商平台\n* 坐席工作台：汇聚多渠道访客请求，坐席根据策略自动分配，自动弹屏，转接等\n* 机器人客服：与Chatopera 云服务集成\n* 企业聊天：支持企业员工在春松客服系统中群聊和私聊\n* 质检：历史会话、服务小结、服务反馈及相关报表\n\n春松客服官网：https://www.cskefu.com\n\n春松客服的源代码：[GitHub](https://github.com/cskefu/cskefu) | [Gitee](https://gitee.com/cskefu/cskefu)\n\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fcskefu%2Fcskefu-djt","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fcskefu%2Fcskefu-djt","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fcskefu%2Fcskefu-djt/lists"}