{"id":26220482,"url":"https://github.com/divonisimon97/it-support-help-desk-ticketing-system","last_synced_at":"2026-03-09T18:20:12.513Z","repository":{"id":278049558,"uuid":"934349348","full_name":"divonisimon97/IT-Support-Help-Desk-Ticketing-System","owner":"divonisimon97","description":"In this project, I focus on creating a ticketing system. The goal is to set up a help desk ticketing system to track and manage IT support requests. ","archived":false,"fork":false,"pushed_at":"2025-02-24T21:55:36.000Z","size":49,"stargazers_count":0,"open_issues_count":0,"forks_count":0,"subscribers_count":1,"default_branch":"main","last_synced_at":"2025-02-24T22:32:42.698Z","etag":null,"topics":["help-desk","it-support","ticketing-system"],"latest_commit_sha":null,"homepage":"","language":null,"has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":null,"status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/divonisimon97.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":null,"code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2025-02-17T17:21:10.000Z","updated_at":"2025-02-24T21:55:40.000Z","dependencies_parsed_at":"2025-02-24T22:28:51.295Z","dependency_job_id":null,"html_url":"https://github.com/divonisimon97/IT-Support-Help-Desk-Ticketing-System","commit_stats":null,"previous_names":["divonisimon97/it-support-help-desk-ticketing-system"],"tags_count":0,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/divonisimon97%2FIT-Support-Help-Desk-Ticketing-System","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/divonisimon97%2FIT-Support-Help-Desk-Ticketing-System/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/divonisimon97%2FIT-Support-Help-Desk-Ticketing-System/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/divonisimon97%2FIT-Support-Help-Desk-Ticketing-System/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/divonisimon97","download_url":"https://codeload.github.com/divonisimon97/IT-Support-Help-Desk-Ticketing-System/tar.gz/refs/heads/main","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":243238973,"owners_count":20259132,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["help-desk","it-support","ticketing-system"],"created_at":"2025-03-12T15:17:26.728Z","updated_at":"2025-12-11T18:19:26.922Z","avatar_url":"https://github.com/divonisimon97.png","language":null,"funding_links":[],"categories":[],"sub_categories":[],"readme":"# \u003ch1\u003eIT Support Ticketing System – Built with MariaDB \u0026 Apache \u003c/h1\u003e\n\n\u003ch2\u003eDescription\u003c/h2\u003e\nThis project showcases the setup of a help desk ticketing system using MariaDB and an Apache web server on a localhost environment. The goal is to create an efficient system for tracking and managing IT support requests, simulating a real-world help desk workflow.\n\u003cbr /\u003e\n\n\n\u003ch2\u003eLanguages and Utilities Used\u003c/h2\u003e\n- \u003cb\u003eGLPI \u003c/b\u003e (10.0.18) \n\u003cbr /\u003e\n- \u003cb\u003eMariaDB \u003c/b\u003e (11.4.4) \n\n\u003ch2\u003eEnvironments Used \u003c/h2\u003e\n- \u003cb\u003eLocalhost \u003c/b\u003e \n\u003cbr /\u003e\n- \u003cb\u003eLinux\u003c/b\u003e (6.11.2)\n\u003cbr /\u003e\n- \u003cb\u003eApache\u003c/b\u003e (2.4.63)\n\n\u003ch2\u003eProgram walk-through:\u003c/h2\u003e\n\n\u003cp align=\"center\"\u003e\nUpdating System w/ Dependencies: \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/zdmcu8o.png\" height=\"80%\" width=\"80%\" alt=\"Updating System w/ Dependencies\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nEnsuring the LAMP stack is installed: \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/V5uA8Ru.png\" height=\"80%\" width=\"80%\" alt=\"Ensuring the LAMP stack\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nEnsuring the MariaDB is installed:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/rftVawo.png\" height=\"80%\" width=\"80%\" alt=\"Ensuring the MariaDB\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nChecking if PHP is Installed: \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/COGOyAe.png\" height=\"80%\" width=\"80%\" alt=\"Checking PHP\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nInstalling PHP Extentions for GLPI:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/zdmcu8o.png\" height=\"80%\" width=\"80%\" alt=\"Installing PHP Ext.\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nStarting and Enabling the Maria Database Service:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/Gwxevpc.png\" height=\"80%\" width=\"80%\" alt=\"Start and enable the Maria database\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nOpening MariaDB \u0026 Creating a Database:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/uCarD8T.png\" height=\"80%\" width=\"80%\" alt=\"Open MariaDB \u0026 Create a Database\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nCreating a Dedicated User \u0026 Granting Permissions to the GLPI User:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/NzI9KD9.png\" height=\"80%\" width=\"80%\" alt=\"Create \u0026 Grant Permissions to User\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nGo to /var/www/html Directory and List Permissions:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/cUleVnl.png\" height=\"80%\" width=\"80%\" alt=\"/var/www/html Directory and List Permissions\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nDownload GLPI in /var/www/html Directory:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/7npzZ10.png\" height=\"80%\" width=\"80%\" alt=\"Download GLPI\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nChecking Directory Permissions:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/w2KC3ih.png\" height=\"80%\" width=\"80%\" alt=\"Checking Directory Permissions\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nChanging Ownership \u0026 Permissions in GLPI Directory:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/YIR2rPw.png\" height=\"80%\" width=\"80%\" alt=\"Changing Ownership \u0026 Permissions\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nRestarting Apache2:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/3xA9UOw.png\" height=\"80%\" width=\"80%\" alt=\"Restarting Apache2\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nChecking IP Address:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/h6NfQH2.png\" height=\"80%\" width=\"80%\" alt=\"Checking IP\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\n*** PROBLEM SOLVED *** (the GLPI web server refused to connect until I...):  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/4nNOvbt.png\" height=\"80%\" width=\"80%\" alt=\"*** MAJOR UPDATE *** \"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nInside the Configuration File, Ensure the Document Root Matches the Directory that the GLPI is in:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/trlDZQC.png\" height=\"80%\" width=\"80%\" alt=\"Ensure the Document Root\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nThen Fix Permissions:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/YIR2rPw.png\" height=\"80%\" width=\"80%\" alt=\"Fix Permissions\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nNOW You Have Access to GLPI:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/xOSePsI.png\" height=\"80%\" width=\"80%\" alt=\"Access to GLPI\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nInstall \u0026 Ensure PHP Installations:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/bo6Arwr.png\" height=\"80%\" width=\"80%\" alt=\"Install \u0026 Ensure PHP\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nDatabase Connection Setup:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/3r9Bqla.png\" height=\"80%\" width=\"80%\" alt=\"Database Connection\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nInside the config_db.php file, add the MariaDB connection details:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/I8tS7FH.png\" height=\"80%\" width=\"80%\" alt=\"add the MariaDB connection details\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nSet Permissions on config-db.php \u0026 glpicrypt.key Files:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/pZDfU9z.png\" height=\"80%\" width=\"80%\" alt=\"Set Permissions\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nEnable Permissions Match the User \u0026 Type \"USE (your_database_name_here)\":  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/lLVVS9I.png\" height=\"80%\" width=\"80%\" alt=\"Enable Permissions Match\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nProceed to Last Installation Page:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/SP7OaLn.png\" height=\"80%\" width=\"80%\" alt=\"Proceed\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nLogin to GLPI w/ Default Credentials:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/8N36ecJ.png\" height=\"80%\" width=\"80%\" alt=\"Login\"/\u003e\n\u003cimg src=\"https://i.imgur.com/bBWznpa.png\" height=\"80%\" width=\"80%\" alt=\"Login\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nRemove the install.php File in the Install Directory \u0026 Restart Apache:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/SHB2Lev.png\" height=\"80%\" width=\"80%\" alt=\"Remove the install.php\"/\u003e\n\u003cbr /\u003e\n\u003cbr /\u003e\nDone!:  \u003cbr/\u003e\n\u003cimg src=\"https://i.imgur.com/iHqvdaq.png\" height=\"80%\" width=\"80%\" alt=\"Done\"/\u003e\n\n\u003c/p\u003e\n\n\u003c!--\n ```diff\n- text in red\n+ text in green\n! text in orange\n# text in gray\n@@ text in purple (and bold)@@\n```\n--!\u003e\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fdivonisimon97%2Fit-support-help-desk-ticketing-system","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fdivonisimon97%2Fit-support-help-desk-ticketing-system","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fdivonisimon97%2Fit-support-help-desk-ticketing-system/lists"}