{"id":26937320,"url":"https://github.com/effytech/freshdesk_mcp","last_synced_at":"2025-04-02T13:15:09.683Z","repository":{"id":283704992,"uuid":"951829374","full_name":"effytech/freshdesk_mcp","owner":"effytech","description":"MCP server created for Freshdesk, allowing AI models to interact with Freshdesk modules","archived":false,"fork":false,"pushed_at":"2025-03-29T19:41:43.000Z","size":46,"stargazers_count":0,"open_issues_count":1,"forks_count":1,"subscribers_count":3,"default_branch":"main","last_synced_at":"2025-03-29T20:27:06.011Z","etag":null,"topics":[],"latest_commit_sha":null,"homepage":null,"language":"Python","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":"mit","status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/effytech.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":"LICENSE","code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2025-03-20T10:03:06.000Z","updated_at":"2025-03-29T19:41:46.000Z","dependencies_parsed_at":null,"dependency_job_id":"fff5fa10-6ce9-4bbd-bc8a-b1eef198541a","html_url":"https://github.com/effytech/freshdesk_mcp","commit_stats":null,"previous_names":["effytech/freshdesk_mcp"],"tags_count":0,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/effytech%2Ffreshdesk_mcp","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/effytech%2Ffreshdesk_mcp/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/effytech%2Ffreshdesk_mcp/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/effytech%2Ffreshdesk_mcp/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/effytech","download_url":"https://codeload.github.com/effytech/freshdesk_mcp/tar.gz/refs/heads/main","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":246819771,"owners_count":20839095,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":[],"created_at":"2025-04-02T13:15:08.185Z","updated_at":"2025-04-02T13:15:09.672Z","avatar_url":"https://github.com/effytech.png","language":"Python","funding_links":[],"categories":["Productivity","Project \u0026 Service Management","Business \u0026 Commerce MCP Servers","🤖 AI/ML","پیاده‌سازی‌های سرور","Support \u0026 Service Management","APIs and HTTP Requests","カテゴリ","Table of Contents"],"sub_categories":["Helpdesk \u0026 Support","🎫 Ticketing Systems","🎧 \u003ca name=\"support-and-service-management\"\u003e\u003c/a\u003eپشتیبانی و مدیریت خدمات","How to Submit","💬 \u003ca name=\"communication\"\u003e\u003c/a\u003eコミュニケーション","AI Services"],"readme":"# Freshdesk MCP Server\n[![smithery badge](https://smithery.ai/badge/@effytech/freshdesk_mcp)](https://smithery.ai/server/@effytech/freshdesk_mcp)\n\nAn MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.\n\n## Features\n\n- **Freshdesk Integration**: Seamless interaction with Freshdesk API endpoints\n- **AI Model Support**: Enables AI models to perform support operations through Freshdesk\n- **Automated Ticket Management**: Handle ticket creation, updates, and responses\n\n## Components\n\n### Tools\n\nThe server offers several tools for Freshdesk operations:\n\n- `create_ticket`: Create new support tickets\n  - **Inputs**:\n    - `subject` (string, required): Ticket subject\n    - `description` (string, required): Ticket description\n    - `source` (number, required): Ticket source code\n    - `priority` (number, required): Ticket priority level\n    - `status` (number, required): Ticket status code\n    - `email` (string, optional): Email of the requester\n    - `requester_id` (number, optional): ID of the requester\n    - `custom_fields` (object, optional): Custom fields to set on the ticket\n\n- `update_ticket`: Update existing tickets\n  - **Inputs**:\n    - `ticket_id` (number, required): ID of the ticket to update\n    - `updates` (object, required): Fields to update\n\n- `delete_ticket`: Delete a ticket\n  - **Inputs**:\n    - `ticket_id` (number, required): ID of the ticket to delete\n\n- `search_tickets`: Search for tickets based on criteria\n  - **Inputs**:\n    - `query` (string, required): Search query string\n\n- `get_ticket_fields`: Get all ticket fields\n  - **Inputs**:\n    - None\n\n- `get_tickets`: Get all tickets\n  - **Inputs**:\n    - `page` (number, optional): Page number to fetch\n    - `per_page` (number, optional): Number of tickets per page\n\n- `get_ticket`: Get a single ticket\n  - **Inputs**:\n    - `ticket_id` (number, required): ID of the ticket to get\n\n## Getting Started\n\n### Installing via Smithery\n\nTo install freshdesk_mcp for Claude Desktop automatically via [Smithery](https://smithery.ai/server/@effytech/freshdesk_mcp):\n\n```bash\nnpx -y @smithery/cli install @effytech/freshdesk_mcp --client claude\n```\n\n### Prerequisites\n\n- A Freshdesk account (sign up at [freshdesk.com](https://freshdesk.com))\n- Freshdesk API key\n- `uvx` installed (`pip install uv` or `brew install uv`)\n\n### Configuration\n\n1. Generate your Freshdesk API key from the Freshdesk admin panel\n2. Set up your domain and authentication details\n\n### Usage with Claude Desktop\n\n1. Install Claude Desktop if you haven't already\n2. Add the following configuration to your `claude_desktop_config.json`:\n\n```json\n\"mcpServers\": {\n  \"freshdesk-mcp\": {\n    \"command\": \"uvx\",\n    \"args\": [\n        \"freshdesk-mcp\"\n    ],\n    \"env\": {\n      \"FRESHDESK_API_KEY\": \"\u003cYOUR_FRESHDESK_API_KEY\u003e\",\n      \"FRESHDESK_DOMAIN\": \"\u003cYOUR_FRESHDESK_DOMAIN\u003e\"\n    }\n  }\n}\n```\n\n**Important Notes**:\n- Replace `YOUR_FRESHDESK_API_KEY` with your actual Freshdesk API key\n- Replace `YOUR_FRESHDESK_DOMAIN` with your Freshdesk domain (e.g., `yourcompany.freshdesk.com`)\n\n## Example Operations\n\nOnce configured, you can ask Claude to perform operations like:\n\n- \"Create a new ticket with subject 'Payment Issue for customer A101' and description as 'Reaching out for a payment issue in the last month for customer A101', where customer email is a101@acme.com and set priority to high\"\n- \"Update the status of ticket #12345 to 'Resolved'\"\n- \"List all high-priority tickets assigned to the agent John Doe\"\n- \"List previous tickets of customer A101 in last 30 days\"\n\n\n## Testing\n\nFor testing purposes, you can start the server manually:\n\n```bash\nuvx freshdesk-mcp --env FRESHDESK_API_KEY=\u003cyour_api_key\u003e --env FRESHDESK_DOMAIN=\u003cyour_domain\u003e\n```\n\n## Troubleshooting\n\n- Verify your Freshdesk API key and domain are correct\n- Ensure proper network connectivity to Freshdesk servers\n- Check API rate limits and quotas\n- Verify the `uvx` command is available in your PATH\n\n## License\n\nThis MCP server is licensed under the MIT License. See the LICENSE file in the project repository for full details.\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Feffytech%2Ffreshdesk_mcp","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Feffytech%2Ffreshdesk_mcp","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Feffytech%2Ffreshdesk_mcp/lists"}