{"id":13404808,"url":"https://github.com/ladybirdweb/faveo-helpdesk","last_synced_at":"2025-04-12T02:59:49.873Z","repository":{"id":31156236,"uuid":"34716238","full_name":"ladybirdweb/faveo-helpdesk","owner":"ladybirdweb","description":"Faveo Open source ticketing system build on Laravel 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                ______                      _    _      _           _           _    \n                |  ____|                    | |  | |    | |         | |         | |   \n                | |__ __ ___   _____  ___   | |__| | ___| |_ __   __| | ___  ___| | __\n                |  __/ _` \\ \\ / / _ \\/ _ \\  |  __  |/ _ \\ | '_ \\ / _` |/ _ \\/ __| |/ /\n                | | | (_| |\\ V /  __/ (_) | | |  | |  __/ | |_) | (_| |  __/\\__ \\   \u003c \n                |_|  \\__,_| \\_/ \\___|\\___/  |_|  |_|\\___|_| .__/ \\__,_|\\___||___/_|\\_\\\n                                                          | |                         \n                                                          |_|                         \n             \n```\n\u003cbr\u003e\u003cimg src=\"https://travis-ci.org/ladybirdweb/faveo-helpdesk.svg?branch=master\"\u003e\u0026nbsp;\u003cimg src=\"https://img.shields.io/badge/License-OSL-blue.svg\"\u003e\u0026nbsp;\u003ca href=\"https://gitter.im/ladybirdweb/faveo-helpdesk\" target=\"_blank\"\u003e\u003cimg src=\"https://badges.gitter.im/ladybirdweb/faveo-helpdesk.svg\"\u003e\u003c/a\u003e\u0026nbsp;\u003ca href=\"https://styleci.io/repos/34716238\"\u003e\u003cimg src=\"https://styleci.io/repos/34716238/shield\" alt=\"StyleCI\" height=\"19px\"\u003e\u003c/a\u003e\u0026nbsp;\u003ca href=\"http://squizlabs.github.io/PHP_CodeSniffer/analysis/ladybirdweb/faveo-helpdesk/index.html\" target=\"_blank\"\u003e\u003cimg src=\"http://squizlabs.github.io/PHP_CodeSniffer/analysis/ladybirdweb/faveo-helpdesk/grade.svg\" height=\"20px\"\u003e\u003c/a\u003e\u0026nbsp;\u003ca href=\"https://scrutinizer-ci.com/g/ladybirdweb/faveo-helpdesk/?branch=master\" target=\"_blank\"\u003e\u003cimg src=\"https://scrutinizer-ci.com/g/mverma16/faveo-helpdesk/badges/quality-score.png?b=master\" height=\"20px\"\u003e\u003c/a\u003e\u003c/br\u003e\n\nFaveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. \n\nThe word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.\n\nFaveo has been integrated with multiple platforms and new features being added each month.\n\nFaveo can be customised according to requirement and we do undertake such request. \n\nFlavors of Faveo\n--------------------------\n  * Faveo Help Desk Community Edition – Free, Open source edition\n  * Faveo Help Desk Freelancer - Free version with features available in Faveo Enterprise Edition for two agents\n  * Faveo Help Desk Enterprise Edition – Paid version with many advance features and integrations\n  * Faveo Service Desk - Paid version for IT Assest management\n  \n[View complete comparision list of all flavors of Faveo to select the most suitable solution for your business](https://www.faveohelpdesk.com/pricing/)\n\nFaveo Documentation\n--------------------------\n  * \u003ca href=\"https://github.com/ladybirdweb/faveo-helpdesk/wiki\" target=\"_blank\"\u003eFaveo user Manual\u003c/a\u003e\n  * \u003ca href=\"https://github.com/ladybirdweb/faveo-helpdesk/wiki/API-Documentation\" target=\"_blank\"\u003eFaveo API Documentation\u003c/a\u003e\n  * \u003ca href=\"https://github.com/ladybirdweb/faveo-helpdesk/wiki/Faveo-Event-List\" target=\"_blank\"\u003eFaveo Event List\u003c/a\u003e\n  * \u003ca href=\"https://github.com/ladybirdweb/faveo-helpdesk/wiki/Faveo-Plugin-creation-guide\" target=\"_blank\"\u003eFaveo Plugin creation guide\u003c/a\u003e\n\nRequirements\n--------------------------\nTo run Faveo your host just needs a couple of things:\n\n  * PHP Version: 8.1+\n  * Database: MySQL 8.0.x or MariaDB 10.6.x\n  * Web Server: Apache / IIS / Nginx\n  * PHP Extensions: Imap, Mbstring, Mcrypt, OpenSSL, PDO, Tokenizer, XML, Zip\n  * Web Server Extension: Pretty URLs or Search Engine Friendly URLs have to be enabled in your web server configuration\n\nInstallation Guide\n--------------------------\nThe installation steps for Faveo Community is same as that of Faveo. Please refer to our \u003ca href=\"https://docs.faveohelpdesk.com/\" target=\"_blank\"\u003eInstallation Guide\u003c/a\u003e here.\n\nFaveo Web Hosting\n--------------------------\n\u003ca href=\"http://www.store.ladybirdwebhost.com/\" target=\"_blank\"\u003eLadybird Web Host\u003c/a\u003e Offers hosting with minimum requirement to host Faveo web application. Faveo has been tested on Ladybird Web Host servers \u0026amp; works very well in their server environment. All web hosting packages offered by Ladybird Web Host come with 30 day money back gurantee.\u003c/p\u003e\n\nCredits\n--------------------------\n  * Laravel Framework\n  * Admin LTE Theme\n\nWebsite\n--------------------------\nVisit our website for more information on services offered by us \u003ca href=\"http://www.faveohelpdesk.com/\" target=\"_blank\"\u003ewww.faveohelpdesk.com\u003c/a\u003e\n\nYouTube Channel\n--------------------------\nFind demo, installation, configuration, tutorial videos on our channel \u003ca href=\"https://www.youtube.com/channel/UC-eqh-h241b1janp6sU7Iiw\" target=\"_blank\"\u003ehere\u003c/a\u003e\n\nRoad Map for Community Edition\n--------------------------\nSee what all features are going to be part of upcoming releases \u003ca href=\"http://www.faveohelpdesk.com/faveo-helpdesk-road-map\" target=\"_blank\"\u003ehere\u003c/a\u003e\n\nFaveo Community\n--------------------------\nJoin Faveo discussion group and stay tuned to latest updates.\u003cbr/\u003e\n  * Join us on \u003ca href=\"https://www.linkedin.com/groups/8429668\" target=\"_blank\"\u003eLinkedIn\u003c/a\u003e\n  * Join us on \u003ca href=\"https://join.slack.com/t/faveocommunity/shared_invite/enQtNDU0NTcxNTA0ODIwLTAzN2VkNDhjMDFmNGJmNmUwYTkxYzE4OGI3ZDUyZGQ2ZDY5NjU2YmY4ZjU3YWNlNTA3N2JkOTk1ZmNiM2ZlY2U\" target=\"_blank\"\u003eSlack\u003c/a\u003e\n\nSupport the community edition\n--------------------------\nIf you are using our product and want to support us \u003ca href=\"https://github.com/ladybirdweb/faveo-helpdesk/wiki/Support-the-community-edition\" target=\"_blank\"\u003eClick here\u003c/a\u003e\n\nLanguage translate\n--------------------------\nHelp us translate Faveo into your native language \u003ca href=\"https://github.com/ladybirdweb/faveo-helpdesk/wiki/Help-in-language-translate\" target=\"_blank\"\u003eClick here\u003c/a\u003e\u003cbr/\u003e\nWe are following Laravel \u003ca href=\"https://laravel.com/docs/9.x/localization\"\u003elocalization\u003c/a\u003e module, you can create language file in your branch and send a pull request.\n\nContributing\n--------------------------\nCreate your own fork of Faveo master repositoray and use \u003ca href=\"https://github.com/nvie/gitflow\"\u003egit-flow\u003c/a\u003e to create a new feature. Once the feature is published in your fork, send a pull request to begin the conversation of integrating your new feature into Faveo. Please see the \u003ca href=\"https://github.com/ladybirdweb/faveo-helpdesk/blob/master/CONTRIBUTING.md\"\u003econtributing guidelines\u003c/a\u003e before sending pull requests.\n\nError Reporting\n--------------------------\nFaveo uses [Bugsnag](https://www.bugsnag.com/) to monitor application stability in production enviroment. It helps us to provide bug fixes and feature updates after analyzing the logs and crash reports for the application. **If you are customizing the application under development environment, we request you to disable this error reporting.** It will allow us to ignore the errors occurred during your development cycle and we can focus more on the exceptions/bugs occuring in live system of other users of Faveo community. It can be easily disabled from \"Error logs and debugging\" option in admin panel or by updating your app environment to development in `.env`.\n\nYou can still report the issues on our [Github Issue page](https://github.com/ladybirdweb/faveo-helpdesk/issues) by providing proper information about the changes you are trying to implement. We assure you that Faveo community will help you and your customization can be a part of Faveo application if it follows our contributing guidelines.\n\n# Security Policy\n\n## Supported Versions\n\nCheck mark versions are supported with security patches.\n\n| Version | Supported          |\n| ------- | ------------------ |\n| 2.0.3   | :white_check_mark: |\n| 2.0.2   | :x: |\n| 2.0.1   | :x: |\n| \u003c 2.0   | :x: |\n\n## Supported Updates\n\nSecurity updates will be released once in a month. If it's high priority, we will make it twice a month\n\n## Reporting a Vulnerability\n\nPlease report (suspected) security vulnerabilities to support@faveohelpdesk.com. You will receive a response from us within 48 hours. If the issue is confirmed, we will release a patch as soon as possible depending on complexity but historically within a few days.\n\n\nHelp\n--------------------------\nVisit the \u003ca href=\"https://github.com/ladybirdweb/faveo-helpdesk/issues\"\u003eissue\u003c/a\u003e page. And if you'd like professional help commercial support is available, email us through the \u003ca href=\"http://www.faveohelpdesk.com/contact-us/\"\u003econtact form\u003c/a\u003e.\n\n\n\nFollow Us\n--------------------------\n\u003ca href=\"https://www.facebook.com/faveohelpdesk\" \u003e\u003cimg src=\"http://www.faveohelpdesk.com/wp-content/uploads/2016/12/fb.png\" /\u003e\u003c/a\u003e \u003ca href=\"https://twitter.com/faveohelpdesk\" \u003e\u003cimg src=\"http://www.faveohelpdesk.com/wp-content/uploads/2016/12/twitter.png\" /\u003e\u003c/a\u003e \u003ca href=\"https://www.linkedin.com/showcase/faveohelpdesk/\" \u003e\u003cimg src=\"http://www.faveohelpdesk.com/wp-content/uploads/2016/12/linkedin.png\" /\u003e\u003c/a\u003e \u003ca href=\"https://www.youtube.com/channel/UC-eqh-h241b1janp6sU7Iiw\" \u003e\u003cimg src=\"http://www.faveohelpdesk.com/wp-content/uploads/2016/12/youtube.png\" /\u003e\u003c/a\u003e \n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fladybirdweb%2Ffaveo-helpdesk","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fladybirdweb%2Ffaveo-helpdesk","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fladybirdweb%2Ffaveo-helpdesk/lists"}