{"id":15596023,"url":"https://github.com/leesmith/ticket_mule","last_synced_at":"2025-04-14T13:11:35.592Z","repository":{"id":63703260,"uuid":"454228","full_name":"leesmith/ticket_mule","owner":"leesmith","description":"No frills, general use support ticket tracking.  Easily document and communicate client relations within a support team.","archived":false,"fork":false,"pushed_at":"2022-06-17T22:10:30.000Z","size":6460,"stargazers_count":113,"open_issues_count":8,"forks_count":26,"subscribers_count":2,"default_branch":"master","last_synced_at":"2025-03-28T02:14:16.044Z","etag":null,"topics":[],"latest_commit_sha":null,"homepage":"","language":"Ruby","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":"mit","status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/leesmith.png","metadata":{"files":{"readme":"README.rdoc","changelog":null,"contributing":null,"funding":null,"license":"LICENSE","code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null}},"created_at":"2009-12-31T07:40:28.000Z","updated_at":"2025-01-23T01:57:21.000Z","dependencies_parsed_at":"2022-11-24T08:41:33.401Z","dependency_job_id":null,"html_url":"https://github.com/leesmith/ticket_mule","commit_stats":null,"previous_names":[],"tags_count":13,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/leesmith%2Fticket_mule","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/leesmith%2Fticket_mule/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/leesmith%2Fticket_mule/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/leesmith%2Fticket_mule/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/leesmith","download_url":"https://codeload.github.com/leesmith/ticket_mule/tar.gz/refs/heads/master","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":248886324,"owners_count":21177643,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":[],"created_at":"2024-10-03T01:01:47.961Z","updated_at":"2025-04-14T13:11:35.025Z","avatar_url":"https://github.com/leesmith.png","language":"Ruby","funding_links":[],"categories":[],"sub_categories":[],"readme":"= TicketMule\n\nNo frills, general use support ticket tracking.  Easily document and communicate client relations within a support team.\n\n== Features\n\n* Clean interface that is compatible with modern web browsers\n* Add comments and file attachments to tickets\n* Subscribe to ticket updates via email (alerts)\n* Automatically sends an email to the user assigned as owner of a ticket\n* View recent ticket activity and timeline statistics from the dashboard\n* Export ticket in PDF format\n* No complicated permission system...only admins can perform negative actions\n* In-line admin controls to delete comments, attachments, and tickets\n* Gravatar integration\n\n== Database support\n\nTicketMule runs on PostgreSQL by default.  MySQL and SQLite can be used with a small change to a couple of queries in the Ticket model.  See {issue #10}[https://github.com/appogee/ticket_mule/issues/#issue/10] for details.\n\n== Install\n\nBasic installation creates a fresh database with a single admin user.  See +db+/+seeds+.+rb+ for admin user information.\n\nAfter performing the basic setup, you can choose to test drive TicketMule by running the +faker+ rake task as described below.\n\nInstall gems:\n\n  $ gem install bundler\n  $ bundle install\n\nCreate a database.yml file and modify as needed:\n\n  $ cp config/database.postgresql.yml config/database.yml\n\nConfigure TicketMule settings in the \u003cem\u003eproduction\u003c/em\u003e block of +config+/+config+.+yml+.  See comments for details.\n\nModify +config+/+environment+.+rb+ settings such as default timezone, rails gem version, relative url root (if applicable), etc.\n\nModify +db+/+seeds+.+rb+ to create the seed data for your installation of TicketMule.  This is where you create your organization's groups, statuses, and priorities.\n\nChoose between basic installation or installation with test data:\n\n\u003cb\u003eBasic installation\u003c/b\u003e create database and schema, and initialize with seed data:\n\n  $ rake db:setup\n\n\u003cb\u003eTest drive\u003c/b\u003e create database and schema, initialize with seed data, and load 150 contacts, 500 tickets, and 4 non-admin users (see +lib+/+tasks+/+faker+.+rake+ for details):\n\n  $ rake faker\n\n== Notes\n\nBy default, users can create their own accounts by navigating to /users/new.  If this is not desired and you only want admins to create user accounts, a small change to +config+/+routes+.+rb+ is required.  The users resource will need the exception added for the \u003cem\u003enew\u003c/em\u003e action.  See the comments for the users resource map for details.\n\nWhen you add an alert to a ticket, you will only receive an email alert when the ticket's attributes change.  You will not receive an email alert when a comment or attachment is added.\n\n== License\n\nCopyright (c) 2009 by J. Lee Smith. All rights reserved.\n\nTicketMule is released under the MIT License.  See the LICENSE file for details.\n\n== Credits\n\nFugue icons copyright (c) 2010 by {Yusuke Kamiyamane}[http://p.yusukekamiyamane.com/]\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fleesmith%2Fticket_mule","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fleesmith%2Fticket_mule","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fleesmith%2Fticket_mule/lists"}