{"id":28135509,"url":"https://github.com/mideohub/complaint-management-system","last_synced_at":"2025-05-14T15:19:02.452Z","repository":{"id":292304923,"uuid":"979840995","full_name":"MideoHub/Complaint-Management-System","owner":"MideoHub","description":"A console-based application to manage customer complaints using manually implemented data structures: linked list (employee management), queue (complaint storage), stack (problem summaries), and priority queue (urgent complaints). 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Manages customer complaints using manually implemented data structures: linked list, queue, stack, and priority queue. Supports Customer, Employee, and Admin roles with file-based data persistence.**\n\n## Features\n\n#### Customer Role:\n- Submit complaints (name, phone, email, content).\n- View complaint details by ID.\n- Delete complaints by ID.\n- Search complaint history by email.\n\n#### Employee Role:\n- View and reply to unreplied complaints.\n- Add problem summaries (stored in stack).\n- Search summaries by content.\n- View urgent complaints (priority queue).\n\n#### Admin Role:\n- Manage employees (add, delete, view).\n- View unreplied complaints and total count.\n- Prioritize urgent complaints.\n\n#### Data Structures:\n##### Linked List: Employee management.\n##### Queue (Linked List): Complaint storage.\n##### Stack: Problem summaries.\n##### Priority Queue (Sorted Linked List): Urgent complaints.\n##### Persistence: Complaints saved to `complaint_data.txt.`\n\n## Installation\n\n#### 1. Clone the repository:\n`git clone https://github.com/MideoHub/Complaint-Management-System.git`\n\n####  2. Navigate to the project directory:\n`cd Complaint-Management-System`\n\n####  3. Compile the code\n\n- Linux/macOS:\n  ```g++ src/main.cpp -o complaint_system```\n\n- Windows (MinGW):\n  ```g++ src/main.cpp -o complaint_system.exe```\n\n####  4. Run the program\n- Linux/macOS:\n  `./complaint_system`\n\n- Windows:\n  `complaint_system.exe`\n\n## Usage\n- Launch the program and select a role (Customer, Employee, Admin).\n- Follow menu prompts to perform actions.\n- Complaints are saved to `complaint_data.txt` when exiting Customer menu.\n\n## Project Structure\n- `src/main.cpp`: Main source code.\n- `complaint_data.txt`: Stores complaint data.\n- `.gitignore`: Excludes compiled binaries.\n\n## Limitations\n- Plain-text passwords (educational use only).\n- Basic input validation (e.g., email format).\n- Single-file implementation.\n\n## Future Improvements\n- Implement password hashing.\n- Modularize code into headers.\n- Add GUI.\n\n-------------\n#### Feel free to reach out with feedback or collaboration ideas!\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fmideohub%2Fcomplaint-management-system","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fmideohub%2Fcomplaint-management-system","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fmideohub%2Fcomplaint-management-system/lists"}