{"id":26907105,"url":"https://github.com/munas-git/dialoguedesk-system","last_synced_at":"2025-04-01T11:37:45.388Z","repository":{"id":274208112,"uuid":"919104239","full_name":"munas-git/DialogueDesk-System","owner":"munas-git","description":null,"archived":false,"fork":false,"pushed_at":"2025-02-12T11:53:52.000Z","size":104,"stargazers_count":0,"open_issues_count":0,"forks_count":0,"subscribers_count":1,"default_branch":"main","last_synced_at":"2025-02-12T12:52:55.377Z","etag":null,"topics":[],"latest_commit_sha":null,"homepage":null,"language":"Python","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":null,"status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/munas-git.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":null,"code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2025-01-19T18:04:04.000Z","updated_at":"2025-02-12T11:53:55.000Z","dependencies_parsed_at":null,"dependency_job_id":"41387b3d-a592-4393-9a23-2b0f43ac09a4","html_url":"https://github.com/munas-git/DialogueDesk-System","commit_stats":null,"previous_names":["munas-git/dialoguedesk-system"],"tags_count":0,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/munas-git%2FDialogueDesk-System","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/munas-git%2FDialogueDesk-System/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/munas-git%2FDialogueDesk-System/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/munas-git%2FDialogueDesk-System/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/munas-git","download_url":"https://codeload.github.com/munas-git/DialogueDesk-System/tar.gz/refs/heads/main","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":246634956,"owners_count":20809324,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":[],"created_at":"2025-04-01T11:37:44.813Z","updated_at":"2025-04-01T11:37:45.351Z","avatar_url":"https://github.com/munas-git.png","language":"Python","funding_links":[],"categories":[],"sub_categories":[],"readme":"# DialogueDesk: AI-Powered Complaint Management \u0026 Meeting Insights  \n\n## 📌 Overview  \n**DialogueDesk** is an AI-powered complaint resolution and meeting management system designed to streamline customer feedback tracking and enhance meeting insights. It integrates a **Telegram chatbot** for users to log complaints and an **admin dashboard** for real-time monitoring and AI-driven meeting analysis.  \n\nBy combining **Natural Language Processing (NLP)** and an intuitive interface, DialogueDesk helps businesses, customer support teams, and managers efficiently handle complaints while extracting valuable insights from meetings.  \n\n---\n## 🎥 Demo Video (click to watch ⬇)  \n[![Watch the video](https://github.com/user-attachments/assets/6981f119-b90f-4d8d-8edd-5605e79984b5)](https://youtu.be/W1dqJ8m9B1k)  \n\n---\n\n## 🔥 Key Features  \n\n### 1️⃣ **Complaint Tracking \u0026 Resolution**  \n\n#### ✅ User-Facing Features (**Telegram Bot**):  \n- **Report Complaints**: Submit complaints quickly via **@DialogueDeskBot**.  \n- **Real-Time Updates**: Receive instant updates on complaint progress.  \n- **Notification Management**: Customize when and how notifications are received.  \n- **Casual Conversations**: Engage in friendly chats with the bot.  \n\n#### ✅ Admin-Facing Features (**Dashboard**):  \n- **Live Complaint Monitoring**: View real-time user complaints.  \n- **Visual Insights**: Track complaint statistics, including resolution rates.  \n- **Topic Frequency Visualization**: Dynamic word cloud highlights trending complaints.  \n- **Searchable Complaint Log**: Easily filter and find specific complaints.  \n\n---\n\n### 2️⃣ **AI-Powered Meeting Insights**  \n\n#### 🎙 **Meeting Audio Processing**  \n- Upload **recorded meeting audio** (formats: MP3, WAV, M4A, FLAC, WEBM).  \n- **Automatic Transcription**: AI-generated transcripts of meetings.  \n- **Key Topic Extraction**: Summarizes main discussion points.  \n- **Action Items**: Identifies tasks assigned during meetings.  \n\n#### 🔍 **AI-Driven Search \u0026 Insights**  \n- **Advanced Filtering**: Search historical meeting records by **date \u0026 topic**.  \n- **AI Q\u0026A**: Ask the AI agent about **past meetings** for insights.  \n- **Meeting Summaries**: Quickly review meetings without replaying audio.  \n\n---\n\n## 🎯 Target Audience  \n\nDialogueDesk is built for **businesses, teams, and organizations** looking to improve **customer experience** and **meeting productivity**. Ideal users include:  \n\n- **Customer Service Teams** 🏢 - Efficiently **track and resolve** complaints.  \n- **Business Managers** 📊 - Gain **insights from meetings** and enhance workflows.  \n- **Retail Stores \u0026 Restaurants** 🍽 - Improve operations through structured feedback.  \n- **Corporate Executives** 🏢 - Minimize **meeting overload** with AI-generated summaries.  \n- **Startup Ecosystems** 🚀 - Iterate quickly based on **customer feedback insights**.  \n\n---\n\n## 🚀 Get Started  \n\n### 1️⃣ **Try the System**  \n- **Telegram Bot**: [@DialogueDeskBot](https://t.me/DialogueDeskBot) *(Temporarily Down)*  \n- **Admin Dashboard**: [DialogueDesk Dashboard](https://dialoguedesk-system.streamlit.app/)\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fmunas-git%2Fdialoguedesk-system","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fmunas-git%2Fdialoguedesk-system","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fmunas-git%2Fdialoguedesk-system/lists"}