{"id":20541152,"url":"https://github.com/netways/rt-extension-createlinkedtickets","last_synced_at":"2026-05-09T18:39:41.653Z","repository":{"id":148513511,"uuid":"115595493","full_name":"NETWAYS/rt-extension-createlinkedtickets","owner":"NETWAYS","description":"Create linked tickets based on RT template language","archived":false,"fork":false,"pushed_at":"2024-02-08T09:46:53.000Z","size":124,"stargazers_count":2,"open_issues_count":0,"forks_count":0,"subscribers_count":7,"default_branch":"master","last_synced_at":"2026-03-08T03:57:20.314Z","etag":null,"topics":["extension","linked-tickets","management","request-tracker","ticket-system","workflow"],"latest_commit_sha":null,"homepage":null,"language":"Perl","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":"gpl-2.0","status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/NETWAYS.png","metadata":{"files":{"readme":"README","changelog":"CHANGELOG.md","contributing":null,"funding":null,"license":"LICENSE","code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":"AUTHORS","dei":null}},"created_at":"2017-12-28T07:02:33.000Z","updated_at":"2023-06-27T12:36:19.000Z","dependencies_parsed_at":"2024-02-08T10:47:03.559Z","dependency_job_id":null,"html_url":"https://github.com/NETWAYS/rt-extension-createlinkedtickets","commit_stats":null,"previous_names":[],"tags_count":2,"template":false,"template_full_name":null,"purl":"pkg:github/NETWAYS/rt-extension-createlinkedtickets","repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/NETWAYS%2Frt-extension-createlinkedtickets","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/NETWAYS%2Frt-extension-createlinkedtickets/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/NETWAYS%2Frt-extension-createlinkedtickets/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/NETWAYS%2Frt-extension-createlinkedtickets/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/NETWAYS","download_url":"https://codeload.github.com/NETWAYS/rt-extension-createlinkedtickets/tar.gz/refs/heads/master","sbom_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/NETWAYS%2Frt-extension-createlinkedtickets/sbom","scorecard":null,"host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":286080680,"owners_count":32831492,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2026-05-08T08:22:46.396Z","status":"online","status_checked_at":"2026-05-09T02:00:06.633Z","response_time":123,"last_error":null,"robots_txt_status":"success","robots_txt_updated_at":"2025-07-24T06:49:26.215Z","robots_txt_url":"https://github.com/robots.txt","online":true,"can_crawl_api":true,"host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["extension","linked-tickets","management","request-tracker","ticket-system","workflow"],"created_at":"2024-11-16T01:19:46.330Z","updated_at":"2026-05-09T18:39:41.634Z","avatar_url":"https://github.com/NETWAYS.png","language":"Perl","funding_links":[],"categories":[],"sub_categories":[],"readme":"NAME\n    RT::Extension::CreateLinkedTickets\n\nDESCRIPTION\n    Allows to quickly create linked tickets based on templates.\n\n    The extension adds configurable quick actions right under the \"Links\"\n    widget in a ticket's overview.\n\n    In order to avoid ticket creation noise (notifications to queue\n    watchers) in the workflow, ticket creation must be confirmed.\n\nRT VERSION\n    Works with RT 4.4.2\n\nREQUIREMENTS\n    RT::Extension::TicketActions (\u003e= 1.0.1)\n        Provides \"Font Awesome\" icon integration.\n\nINSTALLATION\n    perl Makefile.PL\n    make\n    make install\n        May need root permissions\n\n    Edit your /opt/rt4/etc/RT_SiteConfig.pm\n        Add this line:\n\n            Plugin('RT::Extension::CreateLinkedTickets');\n\n    Clear your mason cache\n            rm -rf /opt/rt4/var/mason_data/obj\n\n    Restart your webserver\n\nCONFIGURATION\n    The only configuration option required by this extension is\n    $CreateLinkedTickets_Config. This is a list of hashes each representing\n    a quick action to show.\n\n        Set($CreateLinkedTickets_Config, [\n            {\n                name     =\u003e 'clt-billing',    # Internal name used\n                icon     =\u003e 'cart-plus',      # Font Awesome icon to use for the action\n                title    =\u003e 'Billing Ticket', # Title which is visible in the action's tooltip\n                template =\u003e 'CLT-Billing',    # Template for RT::Action::CreateTickets (\u003cID\u003e|\u003cNAME\u003e)\n            },\n        ]);\n\n    Additionally each of those hashes needs to reference a template that is\n    passed to RT::Action::CreateTickets\n    \u003chttps://docs.bestpractical.com/rt/4/RT/Action/CreateTickets.html\u003e.\n\n    For more information on how to write templates please refer to the\n    official documentation linked above.\n\n  Template Example\n    Please note that this is a very basic example and should generally work.\n    The only thing you need to adjust is the given Queue so that it's valid\n    one.\n\n            ===Create-Ticket: billing-ticket\n            Subject: Billing: {$Tickets{'TOP'}-\u003eSubject}\n            Refers-To: {$Tickets{'TOP'}-\u003eId}\n            Queue: Finance\n            Content: Billing ticket for Ticket #{$Tickets{'TOP'}-\u003eId} ({$Tickets{'TOP'}-\u003eSubject}) created.\n            ENDOFCONTENT\n\n    Just create this template by navigating to \"Admin -\u003e Global -\u003e Templates\n    -\u003e Create\", select Perl as type and give it CLT-Billing as name and\n    you're good to go.\n\nAUTHOR\n    NETWAYS GmbH \u003csupport@netways.de\u003e\n\nBUGS\n    All bugs should be reported on GitHub\n    \u003chttps://github.com/NETWAYS/rt-extension-createlinkedtickets\u003e.\n\nLICENSE AND COPYRIGHT\n    This software is Copyright (c) 2018 by NETWAYS GmbH\n\n    This is free software, licensed under:\n\n      The GNU General Public License, Version 2, June 1991\n\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fnetways%2Frt-extension-createlinkedtickets","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fnetways%2Frt-extension-createlinkedtickets","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fnetways%2Frt-extension-createlinkedtickets/lists"}