{"id":22085634,"url":"https://github.com/nexmo/ruby-sms-customer-support","last_synced_at":"2025-07-24T17:31:33.857Z","repository":{"id":16487632,"uuid":"76270948","full_name":"Nexmo/ruby-sms-customer-support","owner":"Nexmo","description":"SMS Customer Support Application using Ruby and Nexmo","archived":false,"fork":false,"pushed_at":"2025-05-01T07:40:30.000Z","size":26,"stargazers_count":3,"open_issues_count":13,"forks_count":4,"subscribers_count":13,"default_branch":"main","last_synced_at":"2025-05-22T22:06:19.524Z","etag":null,"topics":["tutorial"],"latest_commit_sha":null,"homepage":"https://developer.nexmo.com/tutorials/sms-customer-support","language":"Ruby","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":null,"status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/Nexmo.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":null,"code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2016-12-12T15:45:02.000Z","updated_at":"2023-03-08T15:22:58.000Z","dependencies_parsed_at":"2024-04-29T14:47:00.954Z","dependency_job_id":null,"html_url":"https://github.com/Nexmo/ruby-sms-customer-support","commit_stats":null,"previous_names":[],"tags_count":0,"template":false,"template_full_name":null,"purl":"pkg:github/Nexmo/ruby-sms-customer-support","repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Nexmo%2Fruby-sms-customer-support","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Nexmo%2Fruby-sms-customer-support/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Nexmo%2Fruby-sms-customer-support/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Nexmo%2Fruby-sms-customer-support/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/Nexmo","download_url":"https://codeload.github.com/Nexmo/ruby-sms-customer-support/tar.gz/refs/heads/main","sbom_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/Nexmo%2Fruby-sms-customer-support/sbom","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":266878570,"owners_count":23999619,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","status":"online","status_checked_at":"2025-07-24T02:00:09.469Z","response_time":99,"last_error":null,"robots_txt_status":"success","robots_txt_updated_at":"2025-07-24T06:49:26.215Z","robots_txt_url":"https://github.com/robots.txt","online":true,"can_crawl_api":true,"host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["tutorial"],"created_at":"2024-12-01T01:15:26.403Z","updated_at":"2025-07-24T17:31:33.557Z","avatar_url":"https://github.com/Nexmo.png","language":"Ruby","funding_links":[],"categories":[],"sub_categories":[],"readme":"# SMS Customer Support\n\nA Rails (Ruby) app showing how to implements customer support system over SMS using the Nexmo SMS API.\n\n## Prerequisites\n\n* [A Nexmo account](https://dashboard.nexmo.com/sign-up)\n* [Ruby 2.1+](https://www.ruby-lang.org/) and [Bundler](http://bundler.io/) installed\n\n## Getting started\n\n```sh\n# clone this repository\ngit clone git@github.com:Nexmo/ruby-sms-customer-support.git\n# change to folder\ncd ruby-sms-customer-support\n# install dependencies\nbundle install\n# create a .env\ncp .env.example .env\n```\n\nNext you will need to sign up for a Nexmo account, get your API credentials from the API dashboard, register a SMS number, and put all of these details in your `.env` file.\n\nThen you can start the server.\n\n```sh\nrails server\n```\n\nFinally make sure to link the callback URL for your number to your app. For this you will need a public IP or a tool like [ngrok](https://ngrok.com/). We highly recommend using the [Nexmo CLI](https://github.com/Nexmo/nexmo-cli) to link your number up to the callback URL:\n\n```sh\n\u003e nexmo link:sms [your_nexmo_number] http://[your.domain.com]/support\nNumber updated\n```\n\n## Usage\n\nOnce your server is started:\n\n* Visit [localhost:3000](http://localhost:3000/) on a mobile phone.\n* Click the \"Get support via SMS\" link to open your SMS messaging app.\n* Send a SMS to create a new support ticket.\n* Your app will receive the incoming message in and respond back to your phone with a confirmation in seconds.\n\nAs this is a very simple starter app this app does not provide a way to reply to support requests. This is left as an exercise.\n\n## License\n\nThis project is licensed under the [MIT license](LICENSE).\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fnexmo%2Fruby-sms-customer-support","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fnexmo%2Fruby-sms-customer-support","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fnexmo%2Fruby-sms-customer-support/lists"}