{"id":29926784,"url":"https://github.com/qualityunit/liveagent-mcp-server","last_synced_at":"2025-08-02T12:44:07.590Z","repository":{"id":303047898,"uuid":"1014175353","full_name":"QualityUnit/liveagent-mcp-server","owner":"QualityUnit","description":"LiveAgent MCP Server to automate tasks in your helpdesk","archived":false,"fork":false,"pushed_at":"2025-07-05T10:29:38.000Z","size":2618,"stargazers_count":0,"open_issues_count":0,"forks_count":0,"subscribers_count":0,"default_branch":"main","last_synced_at":"2025-07-05T11:35:08.173Z","etag":null,"topics":[],"latest_commit_sha":null,"homepage":null,"language":"Python","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":"apache-2.0","status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/QualityUnit.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":"LICENSE","code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null,"zenodo":null}},"created_at":"2025-07-05T07:39:51.000Z","updated_at":"2025-07-05T10:29:42.000Z","dependencies_parsed_at":"2025-07-05T11:49:02.369Z","dependency_job_id":null,"html_url":"https://github.com/QualityUnit/liveagent-mcp-server","commit_stats":null,"previous_names":["qualityunit/liveagent-mcp-server"],"tags_count":0,"template":false,"template_full_name":null,"purl":"pkg:github/QualityUnit/liveagent-mcp-server","repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/QualityUnit%2Fliveagent-mcp-server","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/QualityUnit%2Fliveagent-mcp-server/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/QualityUnit%2Fliveagent-mcp-server/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/QualityUnit%2Fliveagent-mcp-server/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/QualityUnit","download_url":"https://codeload.github.com/QualityUnit/liveagent-mcp-server/tar.gz/refs/heads/main","sbom_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/QualityUnit%2Fliveagent-mcp-server/sbom","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":268392303,"owners_count":24243299,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","status":"online","status_checked_at":"2025-08-02T02:00:12.353Z","response_time":74,"last_error":null,"robots_txt_status":"success","robots_txt_updated_at":"2025-07-24T06:49:26.215Z","robots_txt_url":"https://github.com/robots.txt","online":true,"can_crawl_api":true,"host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":[],"created_at":"2025-08-02T12:43:13.576Z","updated_at":"2025-08-02T12:44:07.565Z","avatar_url":"https://github.com/QualityUnit.png","language":"Python","funding_links":[],"categories":[],"sub_categories":[],"readme":"# LiveAgent MCP Server\n\nAn MCP (Model Context Protocol) server that provides access to LiveAgent API functionality, enabling AI assistants to interact with your LiveAgent helpdesk system.\n\n![LiveAgent MCP Server Demo](demo.gif)\n\n## Custom MCP Server Development\nWe develop MCP Servers for our customers. If you need MCP server for your own system similar to this MCP server, please contact us (https://www.flowhunt.io/contact/).\nRead more how we develop MCP Servers for our customers: https://www.flowhunt.io/services/mcp-server-development/\n\n## Features\n\n- **Ticket Management**: List, create, update, and search tickets\n- **Agent Management**: List agents and get agent details  \n- **Contact Management**: List, create, and manage customer contacts\n- **Department Support**: List departments for ticket routing\n- **Message Handling**: Add messages to existing tickets\n- **Full Search**: Search tickets by query\n\n## Installation\n\n```bash\n# Clone the repository\ngit clone https://github.com/yourusername/liveagent-mcp-server.git\ncd liveagent-mcp-server\n\n# Install dependencies\npip install -e .\n```\n\n## Configuration\n\nSet the following environment variables:\n\n```bash\n# Required\nLIVEAGENT_BASE_URL=https://your-instance.liveagent.com\nLIVEAGENT_V3_API_KEY=your_api_key_here\n\n# Optional\nLIVEAGENT_TIMEOUT=30  # Request timeout in seconds (default: 30)\n```\n\nYou can create a `.env` file in the project root with these variables.\n\n## Usage\n\n### With Claude Desktop\n\nAdd to your Claude Desktop configuration (`~/Library/Application Support/Claude/claude_desktop_config.json`):\n\n```json\n{\n  \"mcpServers\": {\n    \"liveagent\": {\n      \"command\": \"python\",\n      \"args\": [\"-m\", \"liveagent_mcp.server\"],\n      \"env\": {\n        \"LIVEAGENT_BASE_URL\": \"https://your-instance.liveagent.com\",\n        \"LIVEAGENT_V3_API_KEY\": \"your_api_key_here\"\n      }\n    }\n  }\n}\n```\n\n### Available Tools\n\n#### Ticket Management\n- `list_tickets` - List tickets with filters (status, department, agent)\n- `get_ticket` - Get detailed information about a specific ticket\n- `create_ticket` - Create a new ticket\n- `update_ticket` - Update ticket properties (status, priority, assignment)\n- `add_ticket_message` - Add a message to an existing ticket\n- `search_tickets` - Search tickets by query\n\n#### Agent Management\n- `list_agents` - List all agents (with online filter option)\n- `get_agent` - Get details of a specific agent\n\n#### Contact Management\n- `list_contacts` - List contacts with search capability\n- `get_contact` - Get details of a specific contact\n- `create_contact` - Create a new contact\n\n#### Other\n- `list_departments` - List all departments\n\n## Examples\n\n### List open tickets\n```\nUse the list_tickets tool with status \"open\"\n```\n\n### Create a new ticket\n```\nUse the create_ticket tool with:\n- subject: \"Need help with order\"\n- message: \"Customer inquiry about order status\"\n- contact_email: \"customer@example.com\"\n- priority: \"high\"\n```\n\n### Search for tickets\n```\nUse the search_tickets tool with query \"refund\"\n```\n\n## Status Codes\n\nThe MCP server automatically translates between human-readable values and LiveAgent API codes. See [STATUS_CODES.md](STATUS_CODES.md) for a complete reference of all status codes, channel types, and other coded values used in the LiveAgent API.\n\n## Development\n\nTo contribute or modify:\n\n1. Install development dependencies\n2. Make your changes\n3. Test with a LiveAgent instance\n4. Submit a pull request\n\n## License\n\nMIT License - see LICENSE file for details","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fqualityunit%2Fliveagent-mcp-server","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fqualityunit%2Fliveagent-mcp-server","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fqualityunit%2Fliveagent-mcp-server/lists"}