{"id":14972229,"url":"https://github.com/saineshwar/quickdesk","last_synced_at":"2025-10-26T19:30:31.794Z","repository":{"id":41177548,"uuid":"287751399","full_name":"saineshwar/QuickDesk","owner":"saineshwar","description":"The help desk software for small companies which are into customer support. 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Please visit https://tutexchange.com/free-open-source-projects/free-help-desk-software/ for details.\n\n### Credentails\n***\n\u003cimg src=\"https://github.com/saineshwar/QuickDesk/blob/master/snap/credentails.png?raw=true\" alt=\"Banner\" title=\"Banner\" style=\"max-width:100%;\"\u003e\n\n## Video (To Watch Click on Images given below)\n[![IMAGE ALT TEXT](https://github.com/saineshwar/QuickDesk/blob/master/newbanner.png)](https://youtu.be/rx9Lzv-4t-Y \"Click to View Video\")\n\n### Features\n***\n\n* Login\n* Create User\n* Create Ticket\n* Dashboard with Status Counts\n* View All Tickets\n* Ticket History\n* Knowledgebase\n* Delete \u0026 Restore Ticket\n* Replying on Ticket \n* Reports\n* Escalation\n* Notification\n* Masters\n* View All Roles\n* Managing Menu Category,Menu,SubMenu \n* Adding and Managing Users (Users, Agent, Agentadmin, Hod, Admin)\n* Setting up SMTP\n* General settings \n* Adding Holiday and Managing it\n* Configuring Business Hours\n* Assign Category and Business Hours to AgentAdmin \u0026 HOD\n* Configuring SLA policies \n* Setting Default Ticket Count for Agents and Auto Closing Ticket Hours\n* Managing Cache\n* Auto process of ticket Allocation , Notification ,Overdue,Escalation,Closing\n\n###  Roles\n***\n\u003cimg src=\"https://github.com/saineshwar/QuickDesk/blob/master/snap/2020-08-19_18-53-17.png?raw=true\" alt=\"Banner\" title=\"Banner\" style=\"max-width:100%;\"\u003e\n\n### User Role\n***\n\n\u003cimg src=\"https://github.com/saineshwar/QuickDesk/blob/master/snap/2020-08-19_19-18-33.png?raw=true\" alt=\"Banner\" title=\"Banner\" style=\"max-width:100%;\"\u003e\n\n### Agent Role\n***\n\n\u003cimg src=\"https://github.com/saineshwar/QuickDesk/blob/master/snap/2020-08-19_19-49-09.png?raw=true\" alt=\"Banner\" title=\"Banner\" style=\"max-width:100%;\"\u003e\n\n### About Platform Used\nEntire Application using Microsoft visual studio 2015 with SQL Server 2019. Frame worked used is ASP.NET MVC 5 and language is C# and Dapper, Entity Framework as ORM and Repository Pattern. Microsoft visual studio 2015 with Update 3.\n\n### Link to download VisualStudio\nhttps://www.visualstudio.com/vs/older-downloads/\n\n### Link to download Microsoft SQL Server 2019\nhttps://www.microsoft.com/en-us/sql-server/sql-server-downloads\n\n### External packages which are used in this Project \n1.\tAutoMapper\n2.\tCaptchaMvc\n3.\tELMAH\n4.\tEPPlus\n5.\tUnity\n6.\tUnity.Mvc\n7.\tEntityFramework\n8.\tBootstrap\n\n### Design Templates\nhttps://colorlib.com/polygon/gentelella/\n\n### Encryption Library\n1.\tSHA512\n2.\tAES\n\n### Project Documents with Screen\n\n[Project Description Document](https://github.com/saineshwar/QuickDesk/wiki)\n\n[SuperAdmin Document](https://github.com/saineshwar/QuickDesk/wiki/SuperAdmin)\n\n[Admin Document](https://github.com/saineshwar/QuickDesk/wiki/Admin)\n\n[Agent Document](https://github.com/saineshwar/QuickDesk/wiki/Agent)\n\n[AgentAdmin Document](https://github.com/saineshwar/QuickDesk/wiki/AgentAdmin)\n\n[HOD Document](https://github.com/saineshwar/QuickDesk/wiki/HOD)\n\n[User Document](https://github.com/saineshwar/QuickDesk/wiki/User)\n","funding_links":["https://paypal.me/saineshwar?locale.x=en_GB"],"categories":[],"sub_categories":[],"project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fsaineshwar%2Fquickdesk","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fsaineshwar%2Fquickdesk","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fsaineshwar%2Fquickdesk/lists"}