{"id":24772692,"url":"https://github.com/sankalp130/call-center_data-analysis","last_synced_at":"2026-01-05T05:37:45.724Z","repository":{"id":272722874,"uuid":"917517119","full_name":"sankalp130/Call-Center_Data-Analysis","owner":"sankalp130","description":"This repository contains Tableau dashboard, visualization, and data analysis projects I have created.","archived":false,"fork":false,"pushed_at":"2025-01-20T13:07:28.000Z","size":1585,"stargazers_count":1,"open_issues_count":0,"forks_count":0,"subscribers_count":1,"default_branch":"main","last_synced_at":"2025-03-23T21:13:59.103Z","etag":null,"topics":["data-cleaning","data-schema","data-visualization","tableau"],"latest_commit_sha":null,"homepage":"","language":null,"has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":null,"status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/sankalp130.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":null,"code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2025-01-16T06:16:56.000Z","updated_at":"2025-01-20T13:07:29.000Z","dependencies_parsed_at":"2025-01-16T08:56:48.651Z","dependency_job_id":"33030665-c9dc-4b14-827c-621651876915","html_url":"https://github.com/sankalp130/Call-Center_Data-Analysis","commit_stats":null,"previous_names":["sankalp130/tableau-project","sankalp130/call-center_data-analysis"],"tags_count":0,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/sankalp130%2FCall-Center_Data-Analysis","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/sankalp130%2FCall-Center_Data-Analysis/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/sankalp130%2FCall-Center_Data-Analysis/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/sankalp130%2FCall-Center_Data-Analysis/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/sankalp130","download_url":"https://codeload.github.com/sankalp130/Call-Center_Data-Analysis/tar.gz/refs/heads/main","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":245168912,"owners_count":20571804,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["data-cleaning","data-schema","data-visualization","tableau"],"created_at":"2025-01-29T04:31:47.284Z","updated_at":"2026-01-05T05:37:45.675Z","avatar_url":"https://github.com/sankalp130.png","language":null,"funding_links":[],"categories":[],"sub_categories":[],"readme":"# CallCenter_Data Analysis - Tableau-Project\nThis repository contains Tableau dashboard, visualization, and data analysis projects I have created.\n\n Analyzing Employee Trends\n[Analyzing Employee Trends.twbx](Analyzing Employee Trends Dashboard.png)\n\n# Project Description\nThis interactive Tableau dashboard was created to visualize and analyze HR data to derive insights into the employee base. The key goals were to:\n\nProvide analysis of employee distribution across business units and roles\nIdentify trends in demographics like age, gender, education level\nEvaluate employee satisfaction and engagement metrics\nAnalyze factors related to employee attrition and turnover\nEnable data-driven decision making around HR initiatives\nThe dashboard brings together employee data from various HR systems into a unified view. It allows slicing and dicing the data by departments, demographics, job attributes and other dimensions.\n\nSome key visualizations include:\n\nHeadcount and demographics analysis\nEmployee spread by business unit, job function\nSatisfaction scoring trends over time\nAttrition rates by age, gender, job role\nCompensation and performance analysis\nHR KPIs and metrics\n\n![Tableau Dashboard](https://github.com/user-attachments/assets/35b96b30-9c6b-4b15-93cf-5953d3ab14a7)\n\nExploring Trends in the Automotive Industry\n[Exploring Trends in the Automotive Industry.twbx](Exploring Trends in the Automotive Industry.png)\n\nProject Description\nThis project involved creating an interactive Tableau dashboard to visualize and analyze used car sales data. The key goals were to:\n\nProvide insights into sales trends over time\nCompare performance by transmission, fuel type, ownership etc.\nAnalyze sales and pricing by different car segments\nIdentify relationships between mileage, age and pricing\nEnable data-driven decision making for inventory, pricing and marketing\nThe dashboard combines used car listing data from various sources. It allows slicing and dicing - the data by relevant dimensions using filters and parameters.\n\n Key visualizations include:\n\nSales price trends over time\nAnalysis of average pricing, mileage by fuel type, transmission\nUsed car volume by dealer type, owner types\nCorrelation analysis between pricing factors\nForecasting of future pricing based on trends\n![Tableau Dashboard](https://github.com/user-attachments/assets/06c9b131-7c97-4b62-ae81-4f06c6f85dcb)\n\n\n# CallCenter Data Analysis\n[CallCenter Data Analysis.twbx](Callcenter Data Analysis.png)\n\nProject Description\nThis project involved creating an interactive Tableau dashboard to visualize and analyze call center data. The key goals were to:\n\nProvide insights into call volume, sentiment, and complaint types\nIdentify trends in response time and service level adherence\nCompare performance across different channels and locations\nEnable data-driven decision making for call center operations\nThe dashboard combines data from call logs, transcripts, surveys, and other sources. It utilizes various charts, metrics, and filters to slice the data by relevant dimensions.\n\n# Key visualizations include:\n\nCall volume and sentiment breakdowns\nAnalysis of call drivers by most common complaint reasons\nResponse time analysis against service level agreements\nCall center volume and performance by location\nChannel analysis comparing call center, email, chat, and web\n![CallCenter_Data Analysis](https://github.com/user-attachments/assets/214180e4-43aa-46e4-8efc-51e028f3c7aa)\n\n\n# About Tableau\nTableau is a powerful data visualization and business intelligence tool. Some key features:\n\nDrag and drop interface to build interactive dashboards\n\nBroad data connectivity to combine data sources\n\nDiverse visualization types including maps, charts, graphs etc.\n\nSmart analytics with trendlines, forecasting, clustering etc.\n\nSharing capabilities for visualizations and dashboards\n\n# How to Use\nDownload and install Tableau Desktop\nDownload the .twbx file for any project\nOpen the file in Tableau to interact with the visualizations\nConnect to your own data sources to create custom dashboards\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fsankalp130%2Fcall-center_data-analysis","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fsankalp130%2Fcall-center_data-analysis","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fsankalp130%2Fcall-center_data-analysis/lists"}