{"id":24576198,"url":"https://github.com/sankar-mt/onlinehelpdesk","last_synced_at":"2026-05-14T21:06:29.023Z","repository":{"id":269609804,"uuid":"907980651","full_name":"sankar-mt/OnlineHelpDesk","owner":"sankar-mt","description":"Simplified implementation of an online HelpDesk System using SOCKETIO","archived":false,"fork":false,"pushed_at":"2024-12-26T08:41:41.000Z","size":1055,"stargazers_count":0,"open_issues_count":0,"forks_count":0,"subscribers_count":1,"default_branch":"main","last_synced_at":"2025-07-22T01:49:41.289Z","etag":null,"topics":["flask-sqlalchemy","html-css-javascript","postgresql","socket-io"],"latest_commit_sha":null,"homepage":"","language":"HTML","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":"apache-2.0","status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/sankar-mt.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":"LICENSE","code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2024-12-24T19:10:26.000Z","updated_at":"2024-12-26T08:41:44.000Z","dependencies_parsed_at":null,"dependency_job_id":"64066c05-3417-4d97-9aad-3141d4539d50","html_url":"https://github.com/sankar-mt/OnlineHelpDesk","commit_stats":null,"previous_names":["sankar-mt/onlinehelpdesk"],"tags_count":0,"template":false,"template_full_name":null,"purl":"pkg:github/sankar-mt/OnlineHelpDesk","repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/sankar-mt%2FOnlineHelpDesk","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/sankar-mt%2FOnlineHelpDesk/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/sankar-mt%2FOnlineHelpDesk/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/sankar-mt%2FOnlineHelpDesk/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/sankar-mt","download_url":"https://codeload.github.com/sankar-mt/OnlineHelpDesk/tar.gz/refs/heads/main","sbom_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/sankar-mt%2FOnlineHelpDesk/sbom","scorecard":null,"host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":281482651,"owners_count":26509429,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","status":"online","status_checked_at":"2025-10-28T02:00:06.022Z","response_time":60,"last_error":null,"robots_txt_status":"success","robots_txt_updated_at":"2025-07-24T06:49:26.215Z","robots_txt_url":"https://github.com/robots.txt","online":true,"can_crawl_api":true,"host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["flask-sqlalchemy","html-css-javascript","postgresql","socket-io"],"created_at":"2025-01-23T22:22:09.731Z","updated_at":"2025-10-28T17:36:47.787Z","avatar_url":"https://github.com/sankar-mt.png","language":"HTML","funding_links":[],"categories":[],"sub_categories":[],"readme":"# Simplified Online HelpDesk System 📞💬\n\nA project aimed at implementing a simplified version of an online helpdesk system using **WebSockets** for real-time communication. The system supports multiple client-server interactions and offers private chat functionality based on the concept of availability.\n\n## Introduction\n\u003cimg width=\"200\" alt=\"Screenshot 2024-12-25 at 12 54 57 AM\" src=\"https://github.com/user-attachments/assets/e6792e6c-e2e8-43d0-b97f-724063bb7ad3\" /\u003e\n\nOnline HelpDesk Systems are increasingly efficient, often equipped with automated replies. However, many users prefer human interaction over machine responses. This project implements a real-time helpdesk system using WebSockets to enable seamless communication between clients and server-side users without the need for page refreshes.\n\n### Key Features\n- **Multiple Clients and Servers**: Supports concurrent client-server interactions with availability-based user assignment.\n- **Private Chat**: Enables secure, room-based chat sessions.\n- **Real-Time Functionality**: Uses WebSocket technology for instantaneous communication.\n- **Ignore Requests**: Server-side users can ignore client requests when necessary.\n- **Scalability**: Can be extended to discussion forums capable of supporting up to 250 users.\n\n## Technologies Used\n- **Backend**: Flask (lightweight web framework), SQLAlchemy (database ORM for SQL commands), PostgreSQL (database).\n- **Frontend**: HTML, CSS, JavaScript.\n- **WebSockets**: Powered by SocketIO for real-time communication.\n\n## Advantages\n- No data logging ensures privacy.\n- Near-instantaneous user pairing.\n- Minimal data collection for enhanced user privacy.\n- High scalability potential.\n\n## Functionalities\n1. **Client-Server Availability**: Assigns server-side users to clients based on availability.\n2. **Private Chat Rooms**: Secure chat sessions between clients and servers.\n3. **User Notifications**: Displays unavailability messages when no server users are free.\n4. **Extensibility**: Potential for use as discussion forums.\n\n## Getting Started\n\n### Prerequisites\n- Python 3.x\n- Pip\n- PostgreSQL\n\n### Setup Instructions\n1. Clone the repository:\n   ```bash\n   git clone \u003crepository-url\u003e\n   cd HELPDESK\n\n\u003cimg width=\"800\" alt=\"Screenshot 2024-12-25 at 12 50 57 AM\" src=\"https://github.com/user-attachments/assets/9044ad42-949c-45a7-94ee-fce93d6b725c\" /\u003e\n\u003cimg width=\"800\" alt=\"Screenshot 2024-12-25 at 12 51 11 AM\" src=\"https://github.com/user-attachments/assets/50bb79c3-bf44-4117-866a-5560abc4f97a\" /\u003e\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fsankar-mt%2Fonlinehelpdesk","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fsankar-mt%2Fonlinehelpdesk","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fsankar-mt%2Fonlinehelpdesk/lists"}