{"id":19404540,"url":"https://github.com/seven-io/freescout","last_synced_at":"2026-01-30T11:15:06.161Z","repository":{"id":106113243,"uuid":"370984950","full_name":"seven-io/FreeScout","owner":"seven-io","description":"FreeScout module for sending SMS via seven","archived":false,"fork":false,"pushed_at":"2024-11-04T15:20:58.000Z","size":568,"stargazers_count":1,"open_issues_count":0,"forks_count":2,"subscribers_count":2,"default_branch":"master","last_synced_at":"2025-04-28T11:10:17.351Z","etag":null,"topics":["freescout","helpdesk","sms"],"latest_commit_sha":null,"homepage":"https://www.seven.io","language":"PHP","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":"mit","status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/seven-io.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":"LICENSE","code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2021-05-26T09:54:38.000Z","updated_at":"2025-04-19T20:00:52.000Z","dependencies_parsed_at":null,"dependency_job_id":"2d1a293a-51d5-466d-a686-e06b4566adff","html_url":"https://github.com/seven-io/FreeScout","commit_stats":null,"previous_names":[],"tags_count":2,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/seven-io%2FFreeScout","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/seven-io%2FFreeScout/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/seven-io%2FFreeScout/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/seven-io%2FFreeScout/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/seven-io","download_url":"https://codeload.github.com/seven-io/FreeScout/tar.gz/refs/heads/master","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":251302783,"owners_count":21567601,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":["freescout","helpdesk","sms"],"created_at":"2024-11-10T11:35:26.546Z","updated_at":"2026-01-30T11:15:06.150Z","avatar_url":"https://github.com/seven-io.png","language":"PHP","funding_links":[],"categories":[],"sub_categories":[],"readme":"\u003cimg src=\"https://www.seven.io/wp-content/uploads/Logo.svg\" width=\"250\" /\u003e\n\n# seven module for FreeScout\n\nAdds the functionality of sending SMS to your users and automated event-driven SMS notifications.\n\n## Prerequisites\n\n- An [API key](https://help.seven.io/en/api-key-access) from [seven](https://www.seven.io)\n- [FreeScout](https://freescout.net/) installation (tested with 1.7.x)\n- PHP 7.1+\n\n## Installation\n\n### Via FTP\n\nDownload\nthe [latest release](https://github.com/seven-io/FreeScout/releases/latest/download/seven-freescout-latest.zip)\nand extract the archive to `/path/to/freescout/Modules/`.\n\n### Via git\n\n- `cd /var/www/html/Modules`\n- `git clone https://github.com/seven-io/FreeScout Seven`\n- `cd Seven`\n- `composer update`\n\n**Attention:** The plugin folder is *case-sensitive*.\n\n## Setup\n\n1. Open up your FreeScout administration\n2. Go to **Manage -\u003e Modules -\u003e seven** and click **Activate**\n3. Go to **Manage -\u003e Settings -\u003e seven**\n4. **API Key:** Enter your seven API Key\n5. **Sender Identifier:** Optionally enter a sender identifier being displayed as the SMS\n   sender - max. 11 alphanumeric or 16 numeric characters, country specific restrictions\n   may apply\n6. Click **Save** for submitting\n\n## Usage\n\nYou can use placeholders which resolve to the user property as long as it exists.\n\n*Example:* Dear {{first_name}} {{last_name}} resolves to Tommy Tester.\n\n## Send Bulk SMS\n\n1. Go **Manage -\u003e seven**\n2. Enter the message text to send\n3. Click on **Send** to start the SMS dispatch\n\n### User Filters\nNarrow down users by the following properties:\n- Locale\n- Role\n\n## Send SMS to User\n\n1. Go **Manage -\u003e Users**\n2. Click on a user\n3. Click **Send SMS** in the sidebar\n4. Enter a text and submit by clicking **Send**\n\n*Note:* If the user has no phone associated, the **Send SMS** menu entry won't get shown.\n\n## Event Notifications\n\nAutomatically send SMS notifications when specific events occur in FreeScout. Configure under **Manage -\u003e Settings -\u003e seven** in the \"Events\" section.\n\n### Supported Events\n\n- **New Ticket Created** - Triggered when a new conversation is created\n- **Ticket Assigned** - Triggered when a conversation is assigned to a user\n- **Customer Reply** - Triggered when a customer replies to a conversation\n- **Agent Reply** - Triggered when an agent replies to a conversation\n\n### Configuration Options\n\n1. **Enable/Disable** - Toggle event notifications on or off\n2. **Event Selection** - Choose which events should trigger SMS notifications\n3. **Message Template** - Customize the SMS text with placeholders\n4. **Recipient Mode** - Choose who receives the notifications:\n   - *Assigned User* - SMS is sent to the user assigned to the conversation\n   - *Fixed Numbers* - SMS is sent to a predefined list of phone numbers\n5. **Mailbox Filter** - Optionally limit notifications to specific mailboxes\n\n### Available Placeholders\n\nUse these placeholders in your message template:\n\n| Placeholder | Description |\n|-------------|-------------|\n| `{{event.type}}` | Event name (e.g., \"New Ticket\", \"Customer Reply\") |\n| `{{conversation.id}}` | Conversation ID |\n| `{{conversation.subject}}` | Conversation subject |\n| `{{conversation.status}}` | Current status |\n| `{{customer.name}}` | Customer's full name |\n| `{{customer.email}}` | Customer's email address |\n| `{{mailbox.name}}` | Mailbox name |\n| `{{mailbox.email}}` | Mailbox email address |\n| `{{user.name}}` | Assigned user's name |\n\n### Example Message Template\n\n```\n{{event.type}}: {{conversation.subject}}\nCustomer: {{customer.name}}\nMailbox: {{mailbox.name}}\n```\n\n## Support\n\nNeed help? Feel free to [contact us](https://www.seven.io/en/company/contact/).\n\n[![MIT](https://img.shields.io/badge/License-MIT-teal.svg)](LICENSE)\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fseven-io%2Ffreescout","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fseven-io%2Ffreescout","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fseven-io%2Ffreescout/lists"}