{"id":26678144,"url":"https://github.com/telexintegrations/support-ai","last_synced_at":"2025-04-12T10:22:09.695Z","repository":{"id":281793145,"uuid":"945904980","full_name":"telexintegrations/support-ai","owner":"telexintegrations","description":"Leveraging Retrieval-Augmented Generation (RAG) and Google Gemini as the Large Language Model (LLM) to develop a Support AI that processes documents and text inputs from companies, enabling it to provide accurate, context-aware responses to customer inquiries.","archived":false,"fork":false,"pushed_at":"2025-03-27T17:41:33.000Z","size":2648,"stargazers_count":2,"open_issues_count":2,"forks_count":1,"subscribers_count":2,"default_branch":"main","last_synced_at":"2025-03-27T18:30:27.520Z","etag":null,"topics":[],"latest_commit_sha":null,"homepage":null,"language":"Go","has_issues":true,"has_wiki":null,"has_pages":null,"mirror_url":null,"source_name":null,"license":null,"status":null,"scm":"git","pull_requests_enabled":true,"icon_url":"https://github.com/telexintegrations.png","metadata":{"files":{"readme":"README.md","changelog":null,"contributing":null,"funding":null,"license":null,"code_of_conduct":null,"threat_model":null,"audit":null,"citation":null,"codeowners":null,"security":null,"support":null,"governance":null,"roadmap":null,"authors":null,"dei":null,"publiccode":null,"codemeta":null}},"created_at":"2025-03-10T10:04:55.000Z","updated_at":"2025-03-26T23:23:02.000Z","dependencies_parsed_at":"2025-03-11T07:29:48.134Z","dependency_job_id":"17d78dc6-4528-4f78-94e8-87f7b6324838","html_url":"https://github.com/telexintegrations/support-ai","commit_stats":null,"previous_names":["telexintegrations/support-ai"],"tags_count":0,"template":false,"template_full_name":null,"repository_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/telexintegrations%2Fsupport-ai","tags_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/telexintegrations%2Fsupport-ai/tags","releases_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/telexintegrations%2Fsupport-ai/releases","manifests_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/telexintegrations%2Fsupport-ai/manifests","owner_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners/telexintegrations","download_url":"https://codeload.github.com/telexintegrations/support-ai/tar.gz/refs/heads/main","host":{"name":"GitHub","url":"https://github.com","kind":"github","repositories_count":248550812,"owners_count":21122972,"icon_url":"https://github.com/github.png","version":null,"created_at":"2022-05-30T11:31:42.601Z","updated_at":"2022-07-04T15:15:14.044Z","host_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub","repositories_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories","repository_names_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/repository_names","owners_url":"https://repos.ecosyste.ms/api/v1/hosts/GitHub/owners"}},"keywords":[],"created_at":"2025-03-26T05:15:00.505Z","updated_at":"2025-04-12T10:22:09.658Z","avatar_url":"https://github.com/telexintegrations.png","language":"Go","funding_links":[],"categories":[],"sub_categories":[],"readme":"# Telex Support AI\n\n## Overview\n\nTelex Support AI brings intelligent, real-time support assistance to your Telex organization. Powered by AI, it enhances customer support by leveraging a dynamic knowledge base consisting of company documents and support history. This integration acts as an AI-driven assistant within Telex, providing instant responses to queries and improving overall efficiency.\n\n## Key Features\n\n### 🚀 Instant AI-Powered Responses\n\n- Get immediate, context-aware answers directly within your dedicated Telex channel.\n- Reduce response time by automating repetitive inquiries.\n\n### 🔗 Seamless Integration\n\n- Works natively within Telex, ensuring smooth and uninterrupted communication.\n- No need to switch between platforms.\n\n### 📚 Dynamic Knowledge Base\n\n- Upload and manage company documents via a dedicated endpoint.\n- AI indexes documents to provide accurate and informed responses.\n- Continuously learns from previous support interactions.\n\n### 💰 Cost-Effective AI Options\n\n- Supports free-tier AI services, premium models comming soon.\n\u003c!-- - Configurable AI service selection to balance cost and performance. --\u003e\n\n## How It Works\n\n1. **User Interaction**\n   - The Support Agent listens to queries and messages within a designated Telex channel.\n   - Users receive AI-generated responses in real time.\n\n2. **Payload Processing**\n   - The system captures each query along with relevant metadata (e.g., user ID, channel and query details).\n\n3. **AI Query Processing**\n   - The query, along with historical context and uploaded documents, is sent to an AI service.\n   - The AI generates a relevant response based on available data.\n\n4. **Response Delivery**\n   - The AI-generated answer is relayed back to the Telex channel, ensuring transparency and clarity.\n\n5. **Knowledge Base Updates**\n   - A dedicated endpoint allows admins to upload documents to keep the knowledge base up to date. Telex slash commands soon, so no one leaves telex.\n   - The AI continuously improves as more documents and interactions are processed.\n\n## Getting Started\n\n### Installation\n\n1. Create a channel for Support assistance, and enable Telex Support AI in that channel\n2. Update the Settings to customize your Support AI.\n\u003c!-- 3. Configure your preferred AI provider and document storage. --\u003e\n\n\u003c!-- ### Configuration\n\n- Set up API keys for AI services (OpenAI, Hugging Face, etc.).\n- Define access permissions for managing the knowledge base.\n- Designate the Telex channels where the support assistant should be active. --\u003e\n\n### Usage\n\n- Simply type a question in the designated support channel.\n- The AI will process and respond with a relevant answer.\n- Admins can update the knowledge base as needed to refine responses.\n\n## Future Enhancements\n\n- **Multi-language support**: Enable AI responses in multiple languages.\n- **Advanced analytics**: Track AI performance and user interactions.\n\n\u003c!-- ## Support --\u003e\n\n\u003c!-- For assistance, reach out via [Telex Support](#) or refer to the official documentation. --\u003e","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Ftelexintegrations%2Fsupport-ai","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Ftelexintegrations%2Fsupport-ai","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Ftelexintegrations%2Fsupport-ai/lists"}