{"id":19223632,"url":"https://github.com/yashitacodes/pwc-powerbi-analytics","last_synced_at":"2026-02-07T06:02:40.851Z","repository":{"id":259016113,"uuid":"865586410","full_name":"YashitaCodes/pwc-powerbi-analytics","owner":"YashitaCodes","description":"This repository contains Power BI dashboards created as part of the PwC Switzerland Virtual Case Experience. 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The aim is to gain hands-on experience with data analysis and visualization tools like Power BI, focusing on real-world business challenges such as customer retention, call center performance, and diversity \u0026 inclusion initiatives.\r\n\r\nBy completing these tasks, participants develop skills in:\r\n\r\n- Data visualization\r\n- Defining Key Performance Indicators (KPIs)\r\n- Data-driven decision making\r\n- Power BI dashboard creation\r\n- Analytical thinking\r\n\r\nThe simulation is divided into three different very insightful projects:\r\n1. **Call Center Trends Analysis**: Visualizing customer satisfaction and agent performance.\r\n2. **Customer Retention Analysis**: Identifying key metrics to predict customer churn and improve loyalty.\r\n3. **Diversity \u0026 Inclusion Analysis**: Tracking and improving gender balance at the executive level.\r\n\r\n\r\n## About PwC Switzerland\r\n\r\n**PwC Switzerland** is a leading professional services firm specializing in assurance, tax, and advisory services. With a commitment to building trust in society and solving important problems, PwC helps organizations and individuals create the value they're looking for.\r\n\r\n## Prerequisites\r\n\r\n- **Power BI Desktop**: Required to open and interact with `.pbix` files.\r\n- **Microsoft Excel**: For viewing and understanding the datasets.\r\n- Basic understanding of data analytics and visualization concepts.\r\n\r\n## Project Structure\r\n\r\n```plaintext\r\npwc-powerbi-analytics/\r\n├───assets/\r\n└───tasks/\r\n    ├───1-call-center/\r\n    │       dataset.xlsx\r\n    │       README.md\r\n    │       visuals.pbix\r\n    │\r\n    ├───2-customer-retention/\r\n    │       dataset.xlsx\r\n    │       README.md\r\n    │       visuals.pbix\r\n    │\r\n    └───3-diversity-task/\r\n            dataset.xlsx\r\n            README.md\r\n            visuals.pbix\r\n```\r\n\r\n- **assets/**: Contains images and media assets used in documentation.\r\n- **tasks/**: Each task folder contains a dataset, a Power BI visualization file, and a task-specific README.\r\n\r\n## Installation and Usage\r\n\r\n1. **Clone the Repository**\r\n\r\n   ```bash\r\n   git clone https://github.com/YashitaCodes/pwc-powerbi-analytics.git\r\n   cd pwc-powerbi-analytics/\r\n   ```\r\n\r\n2. **Navigate to a Task Directory**\r\n\r\n   ```bash\r\n   cd tasks/1-call-center\r\n   ```\r\n\r\n3. **Open the Power BI File**\r\n\r\n   - Launch **Power BI Desktop**.\r\n   - Open the `.pbix` file located in the task directory.\r\n\r\n4. **Explore the Dashboard**\r\n\r\n   - Interact with the visualizations.\r\n   - Analyze the data to gain insights.\r\n\r\n## Tasks Overview\r\n\r\n### [1. Call Center Trends Analysis](tasks/1-call-center/README.md)\r\n\r\n- **Objective**: Analyze call center metrics to improve customer satisfaction and operational efficiency.\r\n\r\n### [2. Customer Retention Analysis](tasks/2-customer-retention/README.md)\r\n\r\n- **Objective**: Identify factors affecting customer churn and develop strategies for retention.\r\n\r\n### [3. Diversity \u0026 Inclusion Analysis](tasks/3-diversity-task/README.md)\r\n\r\n- **Objective**: Evaluate gender balance within the organization and propose actionable insights for improvement.\r\n\r\n## Additional Resources\r\n\r\n- **Forage Platform**: [Forage](https://www.theforage.com/) provides virtual job simulations to help students gain practical skills.\r\n- **PwC's Digital Upskilling**: Learn more about PwC's commitment to digital transformation and upskilling [here](https://www.pwc.ch/en.html).\r\n\r\n## License\r\n\r\nThis project is intended for educational purposes as part of a job simulation exercise provided by PwC Switzerland through Forage.\r\n\r\n## Conclusion\r\n\r\nBy completing this task, you gain practical experience in transforming raw data into meaningful insights that can drive business decisions. The skills developed here are directly applicable to real-world scenarios in data analytics and business intelligence.\r\n\r\n## License\r\n\r\nThis project is part of an educational simulation provided by PwC Switzerland through Forage and is intended for learning and development purposes.\r\n\r\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fyashitacodes%2Fpwc-powerbi-analytics","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fyashitacodes%2Fpwc-powerbi-analytics","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fyashitacodes%2Fpwc-powerbi-analytics/lists"}