{"id":50878839,"url":"https://github.com/zavora-ai/skill-knowledge-base-management","last_synced_at":"2026-06-15T12:02:58.691Z","repository":{"id":360131772,"uuid":"1248815189","full_name":"zavora-ai/skill-knowledge-base-management","owner":"zavora-ai","description":"Knowledge base skill — search articles, detect gaps, create drafts, collect feedback via 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Knowledge Base Management Skill\n\n\u003e Search-first knowledge management for AI agents — find articles, detect gaps, create content, collect feedback, and grow the KB from resolved issues via mcp-knowledge-base.\n\n[![Skill Standard](https://img.shields.io/badge/standard-agentskills.io-blue)](https://agentskills.io)\n[![MCP Server](https://img.shields.io/badge/mcp--server-mcp--knowledge--base-green)](https://github.com/zavora-ai/mcp-knowledge-base)\n[![ADK-Rust Enterprise](https://img.shields.io/badge/ADK--Rust-Enterprise-purple.svg)](https://enterprise.adk-rust.com)\n[![License](https://img.shields.io/badge/license-Apache--2.0-orange)](LICENSE)\n\n## What This Skill Does\n\n| Workflow | Tool Calls | What It Achieves |\n|----------|-----------|------------------|\n| Search \u0026 Resolve | 1-2 | Find answer without creating a ticket |\n| Create Article | 2 | Draft + publish from resolved issues |\n| Gap Analysis | 1 | Identify missing content by query frequency |\n| Feedback Loop | 1 | Track article helpfulness |\n\n### Without this skill:\n- Same questions answered manually every time\n- No knowledge grows from resolved incidents\n- Gaps invisible (don't know what's missing)\n- Stale articles served without warning\n\n### With this skill:\n- KB searched before creating tickets (40%+ deflection)\n- Articles auto-created from resolutions\n- Gaps detected by unmatched query frequency\n- Freshness tracked, stale content flagged\n\n## Installation\n\n```bash\ngit clone https://github.com/zavora-ai/skill-knowledge-base-management.git \\\n  ~/.skills/skills/knowledge-base-management\n```\n\n## Requirements\n\n**Required:** `mcp-knowledge-base` (9 tools)\n\n**Cross-MCP:**\n- `mcp-itsm` — resolve tickets from KB, create articles from resolutions\n- `mcp-customer-service` — answer customer questions from KB\n\n## Folder Structure\n\n```\nknowledge-base-management/\n├── SKILL.md                       # Decision tree + search-first principle\n├── scripts/\n│   └── score_relevance.py         # TF-IDF-like article scoring\n├── references/\n│   ├── tool-sequences.md          # 9 tools\n│   ├── cross-mcp-workflows.md     # KB + ITSM + CS\n│   └── examples.md                # Search, create, gap analysis\n├── README.md\n└── LICENSE\n```\n\n## Example\n\n**User:** \"How do I reset my password?\"\n\n**Agent behavior:**\n1. Searches KB: `search_articles(query: \"password reset\")`\n2. Finds match (score: 15.2) → presents steps directly\n3. No ticket created — resolved from knowledge base\n\n## Scripts\n\n### `score_relevance.py`\n```bash\npython scripts/score_relevance.py '{\"query\": \"VPN timeout\", \"articles\": [{\"title\": \"VPN Troubleshooting\", \"body\": \"...\"}]}'\n# → [{\"title\": \"VPN Troubleshooting\", \"score\": 13}]\n```\n\n## Success Criteria\n\n| Metric | Target |\n|--------|--------|\n| KB deflection rate | 40%+ issues resolved without ticket |\n| Gap detection | Surface top unmatched queries weekly |\n| Article freshness | Flag stale content (\u003e 90 days unreviewed) |\n\n## Contributors\n\n| [\u003cimg src=\"https://github.com/jkmaina.png\" width=\"80px;\"/\u003e\u003cbr /\u003e\u003csub\u003e\u003cb\u003eJames Karanja Maina\u003c/b\u003e\u003c/sub\u003e](https://github.com/jkmaina) |\n|:---:|\n\n## License\n\nApache-2.0 — Part of [ADK-Rust Enterprise](https://enterprise.adk-rust.com). Built with ❤️ by [Zavora AI](https://zavora.ai)\n","project_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fzavora-ai%2Fskill-knowledge-base-management","html_url":"https://awesome.ecosyste.ms/projects/github.com%2Fzavora-ai%2Fskill-knowledge-base-management","lists_url":"https://awesome.ecosyste.ms/api/v1/projects/github.com%2Fzavora-ai%2Fskill-knowledge-base-management/lists"}