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https://github.com/kyleladd/OSTicket-Trello-Plugin
Integrate Trello into OSTicket -Demos: https://youtu.be/czVOCC8ZfBE https://youtu.be/BZwlHGoZ3to
https://github.com/kyleladd/OSTicket-Trello-Plugin
osticket trello
Last synced: 22 days ago
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Integrate Trello into OSTicket -Demos: https://youtu.be/czVOCC8ZfBE https://youtu.be/BZwlHGoZ3to
- Host: GitHub
- URL: https://github.com/kyleladd/OSTicket-Trello-Plugin
- Owner: kyleladd
- Created: 2016-07-31T04:22:10.000Z (almost 8 years ago)
- Default Branch: master
- Last Pushed: 2017-01-03T05:44:01.000Z (over 7 years ago)
- Last Synced: 2024-02-28T20:35:08.670Z (4 months ago)
- Topics: osticket, trello
- Language: PHP
- Homepage:
- Size: 43 KB
- Stars: 17
- Watchers: 5
- Forks: 3
- Open Issues: 4
-
Metadata Files:
- Readme: README.md
Lists
- awesome-osticket - Trello - Integrates Trello with osTicket. (Plugins / Third Party Integration Plugins)
README
# OSTicket Trello Plugin
The goal of this plugin is to be able to sync your OSTicket tickets with a Trello Board.
## Requirements
- OSTicket v1.10 - slightly modified [https://github.com/kyleladd/osTicket/commits/OSTicketTrello](https://github.com/kyleladd/osTicket/commits/OSTicketTrello)
- Support coming soon for unmodified OSTicket v1.9.14, v1.9.15 installs
- Guzzle's Requirements: V6 (see composer.json) [http://docs.guzzlephp.org/en/stable/overview.html](http://docs.guzzlephp.org/en/stable/overview.html)
- PHP 5.5
## Installation
**Note**: For now, this plugin depends on OSTicket having an api which has not been merged in yet (PR [#2947](https://github.com/osTicket/osTicket/pull/2947)) as well as a PUT endpoint that I created. To see the modifications: [https://github.com/kyleladd/osTicket/commits/OSTicketTrello](https://github.com/kyleladd/osTicket/commits/OSTicketTrello)
- ```composer install```
- Copy Repo to OSTicket's plugin directory (include/plugins/)
- Add New Plugin: [OSTICKET_URL]/scp/plugins.php
- Select the OSTicket Trello Plugin
- Enable the plugin within OSTicket
- Configure the plugin via the plugin's form. *Note: This must be completed after the plugin is enabled because Trello verifies the url is a 200 status code in order for the webhook to be created. Enabling the plugin first allows the plugin/OSTicket to answer the request with a 200 status code when configuring the plugin. When enabled, the plugin hooks into the url dispatcher and creates the api endpoints for Trello within OSTicket. "The provided callbackURL must be a valid URL during the creation of the webhook. We run a quick HTTP HEAD request on the URL, and if a 200 status code is not returned in the response, then the webhook will not be created." - https://developers.trello.com/apis/webhooks*
- The webhook field will be automatically filled when the webhook is successfully created.
## Additional Configuration
### Updating ticket status
Updating the ticket status is done by matching the name of the list (in Trello) to the name of the status (in OSTicket)
#### Adding ticket statuses in OSTicket
Admin Panel->Manage->Lists->Ticket Statuses->Add New Item
- **Value**: Match the name of the list in Trello
- **Item Properties**: Set the state of the ticket when it is (this status - OSTicket)/(in this list - Trello)
## Functionality
### Events triggered by Trello
- Creating a card in Trello creates a ticket in OSTicket
- Moving a card between lists in Trello updates the ticket status in OSTicket
- Updating a card's description in Trello updates the ticket's description
### Events triggered by OSTicket
- Creating a ticket in OSTicket creates a card in Trello
## Ticket Creation - Fields
### Action initiated in OSTicket -> Trello
| Action | Create |
| ------------- | ------------- |
| Title | X |
| Description | X |
| Status | X |
| Due Date | |
| Attachment | |
### Action initiated in Trello -> OSTicket
| Action | Create |
| ------------- | ------------- |
| Title | X |
| Description | X |
| Status | X |
## Syncing
### Action initiated in OSTicket
| Action | Create | Update | Delete |
| ------------- | ------------- | ------------- | ------------- |
| Ticket | X | NA | |
| Title | NA | | |
| Description | NA | X | |
| Status | NA | X | NA |
| Due Date | | | |
| Public Comment | X | | |
| Internal Comment | | | |
| Attachment | | | |
| Tasks | | | |
### Action initiated in Trello
| Action | Create | Update | Delete |
| ------------- | ------------- | ------------- | ------------- |
| Ticket | X | NA | |
| Title | NA | | NA |
| Description | NA | X | NA |
| Status | NA | X | NA |
| Due Date | NA | | |
| Public Comment | X | | |
| Internal Comment | | | |
| Attachment | | | |
| Tasks | | | |