https://github.com/0xdir/satisfaction_dart

A collection of customer satisfaction scores and metrics used by businesses to measure and assess customer satisfaction.
https://github.com/0xdir/satisfaction_dart

csat customer data metrics nps

Last synced: over 1 year ago
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A collection of customer satisfaction scores and metrics used by businesses to measure and assess customer satisfaction.

• Host: GitHub
• URL: https://github.com/0xdir/satisfaction_dart
• Owner: 0xdir
• License: mit
• Created: 2023-07-31T15:41:39.000Z (almost 3 years ago)
• Default Branch: master
• Last Pushed: 2023-07-31T15:53:07.000Z (almost 3 years ago)
• Last Synced: 2025-01-14T11:57:21.780Z (over 1 year ago)
• Topics: csat, customer, data, metrics, nps
• Language: Dart
• Homepage: https://pub.dev/packages/satisfaction
• Size: 5.86 KB
• Stars: 2
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md
  • Changelog: CHANGELOG.md
  • License: LICENSE

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README

          
[![pub package](https://img.shields.io/pub/v/satisfaction.svg)](https://pub.dev/packages/satisfaction)

[![package publisher](https://img.shields.io/pub/publisher/satisfaction.svg)](https://pub.dev/packages/satisfaction/publisher)

[![Buy Me A Coffee](https://bmc-cdn.nyc3.digitaloceanspaces.com/BMC-button-images/custom_images/orange_img.png "Buy Me A Coffee")](https://www.buymeacoffee.com/0xdir "Buy Me A Coffee")

A collection of customer satisfaction scores and metrics used by businesses 

to measure and assess customer satisfaction.

This library is designed to have minimal dependencies for use across multiple platforms.

## Using

The easiest way to use this library is via the top-level ```Satisfaction``` class.

```dart

import 'package:satisfaction/satisfaction.dart';

/// This example illustrates the main features of the library

///

/// For more examples, look at /tests

void main() {

  /// Initialize the main object

  Satisfaction satisfaction = Satisfaction();

  /// Get NPS score for several ratings

  double npsScore = satisfaction.nps(ratings: [1, 7, 7, 8, 9, 10]).score;

  print('nps: $npsScore');

  /// Get a summary describing the ratings

  Map npsStats =

      satisfaction.nps(ratings: [1, 7, 7, 8, 9, 10]).stats;

  print('nps stats: $npsStats');

  /// Get CSAT score for several ratings

  double csatScore = satisfaction.csat(ratings: [1, 2, 3, 4, 5]).score;

  print('csat: $csatScore');

  /// Get a summary describing the ratings

  Map csatStats =

      satisfaction.csat(ratings: [1, 2, 3, 4, 5]).stats;

  print('csat stats: $csatStats');

}

```

## Supported Metrics

Implemented:

1. Customer Satisfaction Score (CSAT)

2. Net Promoter Score (NPS)

Not Implemented:

1. everything else, suggestions welcome

## Getting Help

Submit an issue on [github](https://github.com/0xdir/satisfaction_dart).

## How to contribute

All feedback and suggestions for improvements are welcome:

1. Open a discussion on [github](https://github.com/0xdir/satisfaction_dart)

2. Discuss proposed changes

3. Submit a PR (optional)

## Support my work

This package is possible thanks to the people and companies

who donate money, services or time to keep the project running.

If you're interested in becoming a Sponsor, Backer or Contributor

to expand the project, please visit my [github sponsors page](https://github.com/sponsors/0xdir).

Or [buy me a coffee](https://www.buymeacoffee.com/0xdir).