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https://github.com/0xomaradel/cms

A web-based platform designed to facilitate the efficient handling, tracking, and resolution of customer complaints and feedback.
https://github.com/0xomaradel/cms

axios css express html javascript mongodb nodejs react-router reactjs redux-toolkit tailwindcss

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A web-based platform designed to facilitate the efficient handling, tracking, and resolution of customer complaints and feedback.

Awesome Lists containing this project

README 

          
# CMS: Complaint Management System



The Complaint Management System is a web-based application designed to help organizations efficiently handle and track customer complaints and feedback. This system streamlines the process of receiving, documenting, and resolving complaints, ensuring a better customer experience and improved service quality.



## Table of Contents



- [Features](#features)

- [Acknowledgements](#acknowledgements)

- [Contributing](#contributors)



## Features



- **Login and Register:** Users can securely create accounts and log in to submit complaints or track existing ones.



- **User-Friendly Dashboard:** An intuitive dashboard that provides an overview of all complaints and their statuses.



- **Complaint Submission:** Allow customers or employees to submit complaints, feedback, or suggestions easily through the system.



- **Complaint Tracking:** Efficiently track the progress and status of each complaint, from submission to resolution.



## Acknowledgements



We would like to express our gratitude to the open-source community and the following technologies and tools that made Complaint System Management (CMS) possible:



- [React.js](https://reactjs.org/): A JavaScript library for building user interfaces, used for the front-end of CMS.

- [PHP - OLD BACKEND](https://www.php.net/): A popular general-purpose scripting language that is especially suited to web development.

Fast, flexible and pragmatic, PHP powers everything from your blog to the most popular websites in the world.

- [PDO - OLD BACKEND](https://www.php.net/manual/en/book.pdo.php): The PHP Data Objects (PDO) extension defines a lightweight, consistent interface for accessing databases in PHP.

- [MYSQL - OLD BACKEND](https://www.mysql.com/): A widely used relational database management system

- [Node.js](https://nodejs.org/): A JavaScript runtime that allows us to build scalable and server-side applications.

- [MongoDB](https://www.mongodb.com/): A popular NoSQL database used for storing user data and complaints.

- [Tailwind CSS](https://tailwindcss.com/): A utility-first CSS framework for creating beautifully designed and responsive web applications.

- [Redux Toolkit (RTK)](https://redux-toolkit.js.org/): A library for efficient Redux development, used for state management in CMS.

- [Axios](https://axios-http.com/): A promise-based HTTP client for making network requests, utilized for API communication.

- [Recharts](https://recharts.org/): A composable charting library built on React components.

- [Hamburger menu](https://www.npmjs.com/package/hamburger-react): Hamburger menu icons for React, with CSS-driven transitions. Created to be as elegant and performant as possible.

- [Lottie](https://lottiereact.com/): Meant to give developers full control over Lottie instance with minimal implementation by wrapping lottie-web in a Component.



These technologies and tools have played a crucial role in shaping CMS into a powerful project.



## Contributors



CMS is developed and maintained by a passionate team of developers who aim to create a powerful projects.

Developed by: - [Omar Adel](https://github.com/0xOmarAdel) (Owner & Creator) & [Omar Mohamed](https://github.com/MrGhost23/)



## License



CMS is open-source software licensed under the [MIT License](LICENSE). You are free to use, modify, and distribute this software according to the terms of the license.