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https://github.com/LiveHelperChat/livehelperchat

Live Helper Chat - live support for your website. Featuring web and mobile apps, Voice & Video & ScreenShare. Supports Telegram, Twilio (whatsapp), Facebook messenger including building a bot.
https://github.com/LiveHelperChat/livehelperchat

audio-call chat chat-application live-help live-support livehelp screenshare video-call

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Live Helper Chat - live support for your website. Featuring web and mobile apps, Voice & Video & ScreenShare. Supports Telegram, Twilio (whatsapp), Facebook messenger including building a bot.

Awesome Lists containing this project

README 

        
Live helper chat

==============



It's an open-source powered application that brings simplicity and usability into one place. With Live Helper Chat, you can bring live support to your site for free. http://livehelperchat.com.



[![Apple store](https://livehelperchat.com/design/defaulttheme/images/apps/apple.svg)](https://apps.apple.com/us/app/id1530399116) [![Google Play](https://livehelperchat.com/design/defaulttheme/images/apps/google-play.png?v=2)](https://play.google.com/store/apps/details?id=com.livehelperchat.chat) [![Deploy to DO](https://mp-assets1.sfo2.digitaloceanspaces.com/deploy-to-do/do-btn-blue.svg)](https://marketplace.digitalocean.com/apps/live-helper-chat/?refcode=09c74421e3c2&utm_campaign=Referral_Invite&utm_medium=Referral_Program&utm_source=CopyPaste)



[![Codemagic build status](https://api.codemagic.io/apps/5f50c50be2db272d7690ae45/5f50c50be2db272d7690ae44/status_badge.svg)](https://codemagic.io/apps/5f50c50be2db272d7690ae45/5f50c50be2db272d7690ae44/latest_build)



## Need help?

* Documentation - https://doc.livehelperchat.com

* Forum/Discussions - https://github.com/LiveHelperChat/livehelperchat/discussions

* Chat (Discord) https://discord.gg/YsZXQVh

* [Laravel version of Live Helper Chat](https://github.com/LiveHelperChat/livehelperchat_laravel)



## Demo



http://livehelperchat.com/demo-12c.html



## Integrations



 * [Mobile app](https://github.com/LiveHelperChat/lhc_messenger) flutter

 * [Agora - Voice & Video & ScreenShare](https://doc.livehelperchat.com/docs/voice-video-screenshare) powered by [agora](https://www.agora.io/en/), paid

 * [Jitsi - Voice & Video & ScreenShare](https://doc.livehelperchat.com/docs/integrating/jitsi) powered by [jitsi](https://jitsi.org/), Free out of the box integration

 * [Rest API](https://api.livehelperchat.com)

 * [Bot](https://doc.livehelperchat.com/docs/how-to-use-bot) with the possibility to integrate any third-party AI

 * [Telegram](https://github.com/LiveHelperChat/telegram)

 * [Rasa](https://doc.livehelperchat.com/docs/bot/rasa-integration)

 * [Mattermost](https://github.com/LiveHelperChat/mattermost)

 * [Facebook messenger](https://github.com/LiveHelperChat/fbmessenger)

 * [Facebook WhatsApp](https://github.com/LiveHelperChat/fbmessenger#whatsapp-configuration)

 * [Google Business Message](https://github.com/LiveHelperChat/GoogleBusinessMessage)

 * [Insult detection](https://github.com/LiveHelperChat/lhcinsult) powered by [DeepPavlov.ai](https://demo.deeppavlov.ai/#/en/insult) and [NudeNet](https://github.com/notAI-tech/NudeNet)

 * [SMS, WhatsApp](https://github.com/LiveHelperChat/twilio) (Twilio based)

 * [WhatsApp](https://doc.livehelperchat.com/docs/integrating/whatsapp) open-wa based.

 * [Elasticsearch](https://github.com/LiveHelperChat/elasticsearch) get statistic for millions of chats in seconds

 * [Node.js](https://github.com/LiveHelperChat/NodeJS-Helper)

 * [Docker](https://github.com/LiveHelperChat/docker-standalone)

 * [Background worker for heavy tasks](https://github.com/LiveHelperChat/lhc-php-resque) offload Rest API calls

 * Integrate any [third party Rest API](https://doc.livehelperchat.com/docs/bot/rest-api)

 * [Google Authentication](https://github.com/LiveHelperChat/lhcgoogleauth) login using Google account

 * [2FA](https://github.com/LiveHelperChat/2fa) `Authenticator` mobile app support

 * [Amazon S3](https://github.com/LiveHelperChat/amazon-s3) scale infinitely by storing app files in the cloud

 * [Desktop app](https://github.com/LiveHelperChat/electron) written with electron

 * [Sentiment analysis using DeepPavlov](https://github.com/LiveHelperChat/sentiment)

 * [Shopify integration](https://github.com/LiveHelperChat/pluginshopify) 

 * [MessageBird integration](https://doc.livehelperchat.com/docs/integrating/messagebird-whatsapp/) 

 * [CloudTalk integration](https://doc.livehelperchat.com/docs/integrating/cloudtalk/) 

 * [Chat API integration](https://doc.livehelperchat.com/docs/integrating/chat-api-com/) 



## Quick development guide

 * After the app is installed, disable cache and enable debug output.

   * https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/settings/settings.ini.default.php#L13-L16

   * Change the following values to:

    ```

    * debug_output => true

   * templatecache => false

   * templatecompile => false

   * modulecompile => false

   ```

 * To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.

   * `npm install && gulp`

 * To compile new widget V2

   * There is two apps [wrapper](https://github.com/LiveHelperChat/livehelperchat/tree/master/lhc_web/design/defaulttheme/widget/wrapper) and [widget](https://github.com/LiveHelperChat/livehelperchat/tree/master/lhc_web/design/defaulttheme/widget/react-app)

   * `cd lhc_web/design/defaulttheme/widget/wrapper && npm install && npm run build`

   * `cd lhc_web/design/defaulttheme/widget/react-app && npm install && npm run build && npm run build-ie`

 * To recompile back office React APP (Left toolbar, Group Chat etc...)

   * `cd lhc_web/design/defaulttheme/js/admin &&  npm run build`

 * Recompile static JS/CSS files. This is required if you change core JS files. It also avoids missing CSS/JS files if more than one server is used.

   * `php cron.php -s site_admin -c cron/util/generate_css -p 1 && gulp js-static`

 * ORM - https://doc.livehelperchat.com/docs/development/orm

 * Common classes - https://doc.livehelperchat.com/docs/development/common-classes

 * To recompile everything at once

   * `cd lhc_web/ && ./deploy.sh`



## Extensions

https://github.com/LiveHelperChat



## Translations contribution

https://explore.transifex.com/remigijus-kiminas/live-helper-chat/



## Folders structure



 * Directories content:

  * lhc_web - WEB application folder.

 

## Features



A few main features:



 * [Bot](https://doc.livehelperchat.com/docs/how-to-use-bot) with the possibility to integrate any third-party AI

 * XMPP support for notifications about new chats (iPhone, iPad, Android, Blackberry, GTalk, etc.)

 * Chrome extension

 * Repeatable sound notifications

 * Work hours

 * See what the user sees with a screenshot feature

 * Drag & Drop widgets, minimize/maximize widgets

 * Multiple chats at the same time

 * See what users are typing before they send a message

 * Multiple operators

 * Send delayed canned messages as if it was a real user typing

 * Chats archive

 * Priority queue

 * Chats statistic generation, top chats

 * Resume chat after the user closed the chat

 * All chats in a single window with tabs interface; tabs are remembered before they are closed

 * Chat transcript print

 * Chat transcript send by mail

 * Site widget

 * Page embed mode for live support script or widget mode, or standard mode

 * Multilanguage

 * Chats transfering

 * Departments

 * Files upload

 * Chat search

 * Automatic transfers between departments

 * Option to generate JS for different departments

 * Option to prefill form fields. 

 * Option to add custom form fields, which can be either user variables or hidden fields. Useful if you are integrating with a third-party system and want to pass user_id, for example.

 * Cronjobs

 * Callbacks

 * Closed chat callback

 * Unanswered chat callback

 * Asynchronous status loading, not blocking site javascript.

 * XML, JSON export module

 * Option to send transcript to users e-mail

 * SMTP support

 * HTTPS support

 * No third parties cookies dependency

 * Previous users chats

 * Online users tracking, including geo detection

 * GEO detection using three different sources

 * Option to configure start chat fields

 * Sounds on pending chats and new messages

 * Google chrome notifications on pending messages.

 * Browser title blinking then there is pending message.

 * Option to limit pro active chat invitation messages based on pending chats.

 * Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.

 * Users blocking

 * Top performance with enabled cache

 * Windows, Linux and Mac native applications.

 * Advanced embed code generation with numerous options of includable code.

 * Template override system

 * Module override system

 * Support for custom extensions

 * Changeable footer and header content

 * Option to send messges to anonymous site visitors,

 * Canned messages

 * Informing then operator or user is typing.

 * Option to see what user is typing before he sends a message

 * Canned messages for desktop client

 * Voting module

 * FAQ module

 * Online users map

 * Pro active chat invitatio

 * Remember me functionality

 * Total pageviews tracking

 * Total pageviews including previous visits tracking

 * Visits tracking, how many times user has been on your page.

 * Time spent on site

 * Auto responder

 * BB Code support. Links recognition. Smiles and few other hidden features :)

 * First user visit tracking

 * Option for customers mute sounds 

 * Option for operators mute messages sounds and new pending chat's sound.

 * Option to monitor online operators.

 * Option to have different pro active messages for different domains. This can be archieved using different identifiers.

 * Dekstop client supports HTTPS

 * Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.

 * Option for operator set online or offline mode.

 * Desktop client for

  * Windows

  * Linux 

  * Mac

 * Flexible permission system:

  * Roles

  * Groups

  * Users



Forum:

http://forum.livehelperchat.com/