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https://github.com/NCEAS/rt
An interface to the Request Tracker API
https://github.com/NCEAS/rt
api request-tracker rstats
Last synced: about 1 month ago
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An interface to the Request Tracker API
- Host: GitHub
- URL: https://github.com/NCEAS/rt
- Owner: NCEAS
- License: other
- Created: 2018-04-09T23:46:40.000Z (over 6 years ago)
- Default Branch: main
- Last Pushed: 2021-06-04T19:50:12.000Z (over 3 years ago)
- Last Synced: 2024-07-20T21:43:32.717Z (2 months ago)
- Topics: api, request-tracker, rstats
- Language: R
- Homepage: https://nceas.github.io/rt/
- Size: 428 KB
- Stars: 6
- Watchers: 6
- Forks: 4
- Open Issues: 8
-
Metadata Files:
- Readme: README.md
- License: LICENSE
Awesome Lists containing this project
- jimsghstars - NCEAS/rt - An interface to the Request Tracker API (R)
README
[](https://www.repostatus.org/#active)
[](https://cran.r-project.org/package=rt)
# rt
An interface to the [RequestTracker API](https://rt-wiki.bestpractical.com/wiki/REST).
## Installation
```r
install.packages("rt")
```
## Usage
### Setup
To start using the `rt` package, log in to your RT instance by setting the server URL in using `Sys.setenv` and use `rt_login()` to log in and store your session locally.
Below, we log into Best Practical's demo installation of RT:
```r
library(rt)
Sys.setenv("RT_BASE_URL" = "https://demo.bestpractical.com")
rt_login() # Enter demo/demo
```
Once you are successfully logged in, you're all set to use the package.
The `rt` package supports all of the [RequestTracker REST API](https://rt-wiki.bestpractical.com/wiki/REST):
- General
- Login: `rt_login()`
- Logout: `rt_logout()`
- Tickets
- Ticket Properties: `rt_ticket_properties()`
- Ticket Links: `rt_ticket_links()`
- Ticket Attachments: `rt_ticket_attachments()`
- Ticket Attachment: `rt_ticket_attachment()`
- Ticket Attachment Content: `rt_ticket_attachment_content()`
- Ticket History: `rt_ticket_history()`
- Ticket History Entry: `rt_ticket_history_entry()`
- Ticket Search: `rt_ticket_search()`
- Ticket Create: `rt_ticket_create()`
- Ticket Edit: `rt_ticket_edit()`
- Tickets History Reply: `rt_ticket_history_reply()`
- Ticket History Comment: `rt_ticket_history_comment()`
- Ticket Links Edit: `rt_ticket_links_edit()`
- Users
- User Properties: `rt_user_properties()`
- User Create: `rt_user_create()`
- User Edit: `rt_user_edit()`
- Queues
- Queue Properties: `rt_queue_properties()`
Note: Most of these functions support being chained together (for example, with the `%>%`).
See the included vignettes for more information about usage.
### Logging out
To log out, use the `rt_logout` function (or restart your R session):
```r
rt_logout()
```
## Development & Testing
A test suite is provided that is comprised mostly of integration tests that are configured to run against a local installation of RT.
By default, running `devtools::test()` will only run a small subset of the full test suite: those that do not depend on being able to call out to an RT installation (i.e., unit tests).
To run the full test suite locally,
1. Start a local RT installation with [Docker](https://www.docker.com/):
```sh
docker run -d --name rt -p 80:80 netsandbox/request-tracker
```
2. Turn on integration tests for your session
```r
Sys.setenv("RT_INTEGRATION" = TRUE)
```
3. Run `devtools::test()` from the same session as (2)
### `rt_api` objects
All API calls go through an intermediate state as an `rt_api` object, which is made up of three parts:
1. the `content`, generally returned as a tibble/data frame
2. the `path` or URL that was accessed
3. the HTTP `response` from the API.
This is mainly to help normalize out some of the inconsistencies in the RT API itself and make implementing the API call wrappers easier.
## Support / Issues / Feedback
[Let us know](https://github.com/NCEAS/rt/issues) about any issues or bugs.
## Acknowledgements
Support was provided by the National Center for Ecological Analysis and Synthesis, a Center funded by the University of California, Santa Barbara, and the State of California.
[](https://www.nceas.ucsb.edu)