https://github.com/abbbi/getotrs

Download otrs ticket attachments to local folder
https://github.com/abbbi/getotrs

otrs tool

Last synced: 4 months ago
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Download otrs ticket attachments to local folder

• Host: GitHub
• URL: https://github.com/abbbi/getotrs
• Owner: abbbi
• License: other
• Created: 2014-03-06T10:44:42.000Z (almost 11 years ago)
• Default Branch: master
• Last Pushed: 2024-06-18T05:40:23.000Z (8 months ago)
• Last Synced: 2024-06-18T06:50:26.356Z (8 months ago)
• Topics: otrs, tool
• Language: Python
• Homepage:
• Size: 54.7 KB
• Stars: 7
• Watchers: 6
• Forks: 1
• Open Issues: 0
• Metadata Files:
  • Readme: README.md
  • License: License.txt

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README

        
getotrs

=======

Download otrs ticket attachments. Based on the ticket-id syncs all attachments

to a local folder and if desired decompresses possible archives. 

Uses the new OTRS 4.0.1 REST API, for REST API setup an predefined yml

description is included, see below.

USAGE

------------


usage: getotrs.py [-h] --url URL --ticket TICKET --user USER --pw PW

                  [--folder FOLDER] [--pdf] [--unpack]


optional arguments:

  -h, --help       show this help message and exit

  --url URL        Base URL to otrs (http://host/)

  --ticket TICKET  Ticket ID as seen in URL (TicketID=7496 = 7496)

  --user USER      OTRS Username

  --pw PW          OTRS Password

  --folder FOLDER  Folder to download stuff (default full subject ticket id)

  --unpack         Decompress downloaded files based on filetype (zip, tar.gz)



EXAMPLES

------------

Download all attachments to automatically created folder:

 `getotrs` --url https://otrs.url.de/ --ticket 7496 --user username --pw password

Download attachments to specified folder:

 `getotrs` --url https://otrs.url.de/ --ticket 7496 --user username --pw password --folder download

Download attachments to specified folder and decompress zipped attachments:

 `getotrs` --url https://otrs.url.de/ --ticket 7496 --user username --pw password --folder download --unpack

Predefined path, __ticketid__ is replaced with real ticket number, so files go to /logfiles/:


 getotrs --url https://otrs.url.de/ --user username --pw password --folder /logfiles/_ticketid_ --ticket 7496



CONFIG

------------

By default getotrs attempts to load `~/.getotrs` as config file, which can be

used to configure username/url/password. See example file.

OTRS WebService

------------

getotrs.yml includes an service description, in otrs 4.0.1 it is possible to import this service description

with the GenericInterface Webservices administration tool. The URL for this WebService is:

 https://otrs.url.de/otrs/nph-genericinterface.pl/Webservice/getotrs/TicketGet/

TRIVIA

------------

If a file with the same name is attached to the ticket twice, the filename will be appended

with an upcounting number (foo, 2_foo), 3_foo) and so on.