https://github.com/acodega/talk-YNAESD
Slides and content from my PSU Mac 2016 talk, You Need a (Effective) Service Desk
https://github.com/acodega/talk-YNAESD
Last synced: 10 months ago
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Slides and content from my PSU Mac 2016 talk, You Need a (Effective) Service Desk
- Host: GitHub
- URL: https://github.com/acodega/talk-YNAESD
- Owner: acodega
- Created: 2016-06-28T15:18:15.000Z (about 10 years ago)
- Default Branch: main
- Last Pushed: 2021-04-26T17:22:16.000Z (about 5 years ago)
- Last Synced: 2023-03-11T07:18:25.059Z (over 3 years ago)
- Size: 2.58 MB
- Stars: 0
- Watchers: 1
- Forks: 0
- Open Issues: 0
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Metadata Files:
- Readme: README.md
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README
# YNAESD
####Slides and content from my PSU Mac 2016 talk, You Need a (Effective) Service Desk
**Tuesday, June 28, 1:30PM, Penn State University, State College, PA**
YouTube video coming soon
**Description**
Learn how, with an effective and easy to use service desk, you can provide better support to your co-workers, earn praise from management, and gain sanity over your work week.
Feedback survey and more info at https://psumac2016.sched.org/event/6sZh/you-need-a-effective-service-desk
**About the Presenter**
Adam Codega has worked in IT for four years as a consultant and then systems administrator before becoming a full-time Mac admin two years ago. At Upserve, a SaaS startup in Providence, RI, he embraces the new Apple IT Model and utilizes MDM, DEP, and VPP to keep his Mac infrastructure running. Like others, he also manages the service desk, IT security, and Wi-Fi, so Adam prefers to let computers do the hard work.