https://github.com/allanotieno254/british-airways-review-dashboard-using-tableau

An interactive dashboard built using Tableau, visualizing British Airways customer review data. This project analyzes customer sentiment, satisfaction levels, and other key metrics to provide insights into passenger experiences and identify improvement areas for British Airways.
https://github.com/allanotieno254/british-airways-review-dashboard-using-tableau

customer-satisfaction-analysis data-analysis data-visualisation tableau-dashboards tableau-public

Last synced: 9 days ago
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An interactive dashboard built using Tableau, visualizing British Airways customer review data. This project analyzes customer sentiment, satisfaction levels, and other key metrics to provide insights into passenger experiences and identify improvement areas for British Airways.

• Host: GitHub
• URL: https://github.com/allanotieno254/british-airways-review-dashboard-using-tableau
• Owner: AllanOtieno254
• Created: 2024-11-06T08:33:07.000Z (10 days ago)
• Default Branch: main
• Last Pushed: 2024-11-06T08:56:13.000Z (10 days ago)
• Last Synced: 2024-11-06T09:32:45.342Z (10 days ago)
• Topics: customer-satisfaction-analysis, data-analysis, data-visualisation, tableau-dashboards, tableau-public
• Homepage:
• Size: 0 Bytes
• Stars: 1
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md

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README

        
# British Airways Review Dashboard

![British Airways Dashboard](https://github.com/user-attachments/assets/b1aca793-cbed-4fbc-accc-359e94295fcb)

## Overview

This project visualizes customer review data for British Airways using a Tableau dashboard. The dashboard explores key metrics such as customer satisfaction, sentiment, and service quality, providing insights to help identify improvement areas.

![british-airways plane](https://github.com/user-attachments/assets/0c04278c-d730-4387-9ecb-c8b0d0dc177a)

## Features

- **Sentiment Analysis**: Visual representation of customer sentiment.

- **Customer Satisfaction Metrics**: Dashboard includes various metrics like comfort, service, and value for money.

- **Interactive Filtering**: Explore data by date, location, flight type, and more.

## Data

The data used in this project comes from [source if available or general description of data].

## File Structure

- **data/**: Contains raw and processed data files.

- **dashboard/**: Tableau workbook file and exported snapshots.

- **scripts/**: Scripts for data cleaning and preprocessing.

## Getting Started

### Prerequisites

- [Tableau](https://www.tableau.com/) (Desktop or Public)

- Python (if using any data preprocessing scripts)

### Installation

1. **Clone the Repository**

   ```bash

   git clone https://github.com/yourusername/british-airways-review-dashboard.git