https://github.com/amazon-connect/amazon-connect-snippets
A collection of dependency free snippets for working with Amazon Connect, in multiple programming languages.
https://github.com/amazon-connect/amazon-connect-snippets
Last synced: 7 months ago
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A collection of dependency free snippets for working with Amazon Connect, in multiple programming languages.
- Host: GitHub
- URL: https://github.com/amazon-connect/amazon-connect-snippets
- Owner: amazon-connect
- License: mit-0
- Created: 2020-02-26T18:23:19.000Z (over 6 years ago)
- Default Branch: master
- Last Pushed: 2023-08-07T20:43:38.000Z (about 3 years ago)
- Last Synced: 2024-05-06T16:21:57.582Z (over 2 years ago)
- Language: JavaScript
- Homepage: https://aws.amazon.com/connect/
- Size: 61.7 MB
- Stars: 115
- Watchers: 31
- Forks: 68
- Open Issues: 12
-
Metadata Files:
- Readme: README.md
- Changelog: CHANGELOG.md
- Contributing: CONTRIBUTING.md
- License: LICENSE
- Code of conduct: CODE_OF_CONDUCT.md
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README
# Amazon Connect Snippets
This repository is a collection of code snippets for working with different parts of Amazon Connect. The snippets are organized by language. There's an additional directory called `tools` and a collection of projects that come with associated CloudFormation templates and Contact Flows in the `projects/` directory.
We currently have snippets in:
* Python under [python/](python)
* Java under [java/](java)
* DotNet (C#) under [dotnet/](dotnet)
* Javascript under [javascript/](javascript)
* Go under [go/](go)
* PowerShell [powershell/](powershell)
* Tools [tools/](tools)
Feel free to add more languages. Please follow the requirements in each subdirectory README.
## Snippets
| Name | Description | Links |
|--------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------|
| Outbound Dial | Uses the [StartOutboundVoiceContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html) API to call a number. | [Java](java/OutboundExample) [DotNet](dotnet/OutboundExample) [Go](go/StartOutboundVoiceContact) |
| Holiday Check | Can be used to check for holidays in a contact flow | [Python](python/holidaycheck) |
| Sync Instance User Data | Can be used to sync basic user information from one instance to another instance | [Python](python/syncinstances) |
| Lex Default Intent Function | pass the utterance used in Lex on default intent to a contact attribute in connect | [Python](python/LexDefaultIntentUtterance) |
| Get Available Agents | Uses the [GetCurrentMetricData](https://docs.aws.amazon.com/connect/latest/APIReference/API_GetCurrentMetricData.html) API to get all available agents in a queue | [Go](go/GetQueueAvailableAgents) |
| Add Connect User | Add a new user to Amazon Connect | [PowerShell](powershell/New-ConnectUser) |
| Multi Account / Multi Instance Metric Collection | Collect metrics from multiple accounts | [Python](python/multiaccountmetrics/multi_account_metrics.py) |
| Restrict Deskphone in CCP | Enforce deskphone settings with javascript in the CCP | [Javascript](javascript/restrict-deskphone-in-ccp) |
| Remote Control Center | Centrally manage prompts and routing configurations in DynamoDB | [Python](python/remote-control-center) |
| Contact Flow Helper | A single AWS Lambda function which provides a set of basic math and text tools to help manipulate data in contact flows | [Python](python/contactflowhelper) |
| Create Tasks Programmatically | CloudFormation template to enable you to programmatically create an Amazon Connect Task | [Javascript](javascript/programmatically-create-task-example) |
| Amazon Connect Reg-Ex Patterns | For use in Cloudformation templates | [Tools](tools) |
| Amazon Connect Draw.io Objects | Contact flow blocks that can be imported into Draw.io | [Tools](tools) |
| Check Time Left | This snippet helps make a routing decision whether to add a new contact to the queue or take another action (like terminating the call) based on the queue length and the business hours for that day. | [Python](python/CheckTimeLeft) |
## Projects
| Name | Description | Links |
|------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------|
| Context Routing | Uses CTR processing, Lambda, and DynamoDB to track IVR task completion and return callers to incomplete tasks | [CloudFormation](projects/ContextRouting) |
| SCV-CrossAccountSMS | Uses Lambda and cross account permissions to allow Salesforce Service Cloud Voice provisioned Amazon Connect instances to utilize SNS to send SMS messages. | [CloudFormation](projects/SCV-CrossAccountSMS) |
| CallerHistory | The caller history project utilizes AWS Lambda and Amazon DynamoDB to record if an individual has contacted previously though a user defined identifier and records time of last contact. | [CloudFormation](projects/CallerHistory) |
| CrossRegionCrossAccount | This project shows how to call an AWS Lambda function that exists in a separate account or a separate region using AWS Lambda permissions. | [CloudFormation](projects/CrossRegionCrossAccount) |
| GetSetDataByID | This project expands on the CallerHistory project by implementing additional functionality to get, put, and update items in Amazon DynamoDB. | [CloudFormation](projects/GetSetDataByID) |
| LastAgentRouting | This project shows how to potentially implement last agent routing for customers using a voice channel. | [CloudFormation](projects/LastAgentRouting) |
| LambdaAlias | This project shows how to provide access to an AWS Lambda function Alias from Amazon Connect. | [CloudFormation](projects/LambdaAlias) |
| ContextRouting | This project demonstrates how you can use contact trace record processing, Lambda, and DynamoDB to track a callers progress through an IVR task, such as making a payment, and return them to that task should they be disconnected. | [CloudFormation](projects/ContextRouting) |
| Rate Limiter | The rate limiter project utilizes AWS Lambda and Amazon DynamoDB dynamically to add rate limiting a caller to a Amazon Connect queue based on their phone number and/or IP address. | [CloudFormation](projects/RateLimiter) |
| CCP Log Parser | A visualisation tool to visualise CCP logs to help troubleshoot client side errors | [link](tools/CCPLogParser) |
| Dynamic Contact Center | This project demonstrates how you can use persistent session attributes to develop modular, repeatable and dynamic contact flows | [CloudFormation](projects/DynamicContactCenter) |
| Connect Cloudwatch Dashboard | This project automates the creation and deployment of a Cloudwatch Dashboard to monitor critical metrics for an Amazon Connect instance | [link](tools/ConnectCloudwatchDashboard/README.md) |
## Contributions
Make sure the `.gitignore` per language is applied.
Make sure your snippet has no external dependencies.
Make sure your snippet is self-contained.