https://github.com/amir76717/ai-driven-support-chatbot
AI-Driven Support Chatbot leverages the robust capabilities of Rasa for structured conversation management along with the advanced natural language understanding of OpenAI's GPT models. This synergy creates a powerful customer support tool that excels in handling complex queries across multiple platforms.
https://github.com/amir76717/ai-driven-support-chatbot
chatbot gpt nlp openai
Last synced: about 2 months ago
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AI-Driven Support Chatbot leverages the robust capabilities of Rasa for structured conversation management along with the advanced natural language understanding of OpenAI's GPT models. This synergy creates a powerful customer support tool that excels in handling complex queries across multiple platforms.
- Host: GitHub
- URL: https://github.com/amir76717/ai-driven-support-chatbot
- Owner: Amir76717
- Created: 2025-03-21T11:27:38.000Z (over 1 year ago)
- Default Branch: main
- Last Pushed: 2025-03-21T12:03:30.000Z (over 1 year ago)
- Last Synced: 2025-03-31T07:19:09.910Z (over 1 year ago)
- Topics: chatbot, gpt, nlp, openai
- Language: Python
- Homepage:
- Size: 25.2 MB
- Stars: 1
- Watchers: 1
- Forks: 0
- Open Issues: 0
-
Metadata Files:
- Readme: README.md
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README
# 🤖 AI-Driven-Support-Chatbot
AI-Driven Support Chatbot leverages the robust capabilities of Rasa for structured conversation management along with the advanced natural language understanding of OpenAI's GPT models. This synergy creates a powerful customer support tool that excels in handling complex queries across multiple platforms.
## 📌 Project Information
- **Version:** 1.1.0
- **Author:** Amir
- **Repository:** [GitHub Repo]([https://github.com/Amir76717/AI-Driven-Support-Chatbot/edit/main/README.md](https://github.com/Amir76717/AI-Driven-Support-Chatbot/)
- **License:** MIT License
---
## 🌟 Features
✔️ 🚀 **Hybrid AI Capabilities:** Combines Rasa's robust management with GPT-4's advanced NLP.
✔️ 📲 **Multi-Platform Integration:** Operates seamlessly across Web, Telegram, WhatsApp, and Discord.
✔️ 🔍 **Context-Aware Interactions:** Maintains conversational context for better user engagement.
✔️ 📈 **Performance Insights:** Features comprehensive logging and analytics for continual improvement.
✔️ ⚙️ **Customizable Responses:** Tailors interactions to meet diverse customer needs.
✔️ 🛠️ **Scalable Architecture:** Designed for easy scaling and integration with existing APIs and cloud services.
---
## 🏗️ Project Structure
```
customer-support-chatbot/
├─ data/ # Training data for Rasa models
├─ models/ # Machine learning models for chatbot
├─ backend/ # Backend logic for chat interaction
├─ frontend/ # Frontend interfaces for chat platforms
├─ logs/ # Interaction logs for analytics
├─ requirements.txt # Project dependencies
├─ config.yml # Rasa configuration
└─ README.md # Project documentation
```
---
## ⚙️ Technologies Used
| **Backend** | **Frontend** | **NLP Tools** | **Deployment** |
| ----------------- | ------------------ | --------------- | ---------------------- |
| Python 🐍 | React ⚛️ / Next.js | NLTK / Spacy | Docker 🐳 |
| Flask / FastAPI | Streamlit | OpenAI GPT | AWS / Firebase ☁️ |
| OpenAI GPT / Rasa | | Hugging Face🤗 Transformers | CI/CD (GitHub Actions) |
---
## 🚀 Installation Guide
### 🔧 Prerequisites
- Python 3.8+
- Node.js (for frontend development)
- Rasa CLI
- Docker (optional for deployment)
### 🛠️ Setup Instructions
**1. Clone the repository:**
git clone https://github.com/Faisalhakimi22/customer-support-chatbot.git
cd customer-support-chatbot
**2. Install dependencies:**
pip install -r requirements.txt
**3. Configure environment variables (create a .env file):**
OPENAI_API_KEY="your_openai_api_key_here"
**4. Train the Rasa model:**
rasa train
**5. Start the chatbot servers:**
- For Rasa server:
rasa run --enable-api
- For hybrid operation:
python backend/hybrid_chatbot.py
**6. Deploy using Docker (optional):**
docker build -t ai-driven-support-chatbot .
docker run -p 8000:8000 ai-driven-support-chatbot
## ✅ Testing & Debugging
| Test Type | Command |
| ---------------------- | --------------- |
| 🧪 **Unit Testing** | `pytest tests/` |
| 🔄 **Rasa Model Test** | `rasa test` |
| 🌐 **API Testing** | Postman |
---
## 🔥 Future Enhancements
🚀 **Multilingual support** to cater to a global audience.
🎤 **Voice interaction capabilities** using speech-to-text technologies.
📊 **Enhanced analytics dashboard** for real-time monitoring and insights.
---
## 🤝 Contribution Guidelines
Contributions are welcome! Please fork the repository, create a new feature branch, and submit a pull request for review.
---
## 📜 License
📚 **MIT License** – Open-source and free to modify.