https://github.com/bestpractical/rt-extension-addadminccsonqueuechange

https://github.com/bestpractical/rt-extension-addadminccsonqueuechange

Last synced: about 2 months ago
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• Host: GitHub
• URL: https://github.com/bestpractical/rt-extension-addadminccsonqueuechange
• Owner: bestpractical
• Created: 2009-07-02T20:22:37.000Z (over 15 years ago)
• Default Branch: master
• Last Pushed: 2022-03-04T20:34:16.000Z (almost 3 years ago)
• Last Synced: 2023-04-13T18:31:28.474Z (over 1 year ago)
• Language: Perl
• Homepage: http://search.cpan.org/dist/RT-Extension-AddAdminCcsOnQueueChange
• Size: 69.3 KB
• Stars: 1
• Watchers: 5
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README
  • Changelog: Changes

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README

        
NAME

    RT-Extension-AddAdminCcsOnQueueChange - Keep AdminCcs in the loop

DESCRIPTION

    This extension adds a new action, Add Queue AdminCcs to Ticket, as well

    as a global scrip using it, which copies over Queue AdminCcs to the

    ticket when it is moved between queues. This ensures that the previous

    queue's AdminCcs are still notified of changes to the ticket, and

    potentially granted rights as well.

    Install this extension if you have multiple queues with differing sets

    of AdminCcs, move tickets between queues often, and want the old queue's

    AdminCcs to be kept updated after it is moved.

RT VERSION

    Works with RT 4, 5.0

INSTALLATION

    perl Makefile.PL

    make

    make install

        May need root permissions

    make initdb

        Only run this the first time you install this module.

        If you run this twice, you may end up with duplicate data in your

        database.

        If you are upgrading this module, check for upgrading instructions

        in case changes need to be made to your database.

    Edit your /opt/rt5/etc/RT_SiteConfig.pm

        If you are using RT 4.2 or greater, add this line:

            Plugin('RT::Extension::AddAdminCcsOnQueueChange');

        For RT 4.0, add this line:

            Set(@Plugins, qw(RT::Extension::AddAdminCcsOnQueueChange));

        or add RT::Extension::AddAdminCcsOnQueueChange to your existing

        @Plugins line.

    Clear your mason cache

            rm -rf /opt/rt5/var/mason_data/obj

    Restart your webserver

AUTHOR

    Best Practical Solutions, LLC 

BUGS

    All bugs should be reported via email to

        L

    or via the web at

        L.

LICENSE AND COPYRIGHT

    This software is Copyright (c) 2015-2022 by Best Practical Solutions

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991