https://github.com/bestpractical/rt-extension-createbyproblemtype

https://github.com/bestpractical/rt-extension-createbyproblemtype

Last synced: about 1 month ago
JSON representation

• Host: GitHub
• URL: https://github.com/bestpractical/rt-extension-createbyproblemtype
• Owner: bestpractical
• Created: 2014-02-08T03:41:03.000Z (almost 11 years ago)
• Default Branch: master
• Last Pushed: 2024-09-11T21:03:47.000Z (3 months ago)
• Last Synced: 2024-09-12T07:25:18.325Z (3 months ago)
• Language: Perl
• Homepage: http://metacpan.org/release/rt-extension-createbyproblemtype
• Size: 81.1 KB
• Stars: 2
• Watchers: 7
• Forks: 1
• Open Issues: 1
• Metadata Files:
  • Readme: README
  • Changelog: Changes

Awesome Lists containing this project

README

        
NAME

    RT-Extension-CreateByProblemType - Choose from Problem Types rather than

    Queues for new tickets

SYNOPSIS

    This extension modifies the "Create a ticket in..." drop-down on RT's

    main page; instead of presenting a list of queue names, it instead

    presents a list of problem types, and dispatches to the appropriate

    queue.

    It does this by inspecting the "Problem Type" custom field on each

    queue, which should be of type "Select one value." For each queue, all

    possible values for this custom field will be added to the drop-down,

    categorized under the queue name. If a queue has no "Problem Type"

    custom field, or the custom field has no possible values, the queue name

    will appear instead.

    This is a user-configurable option; advanced users may prefer to revert

    to the simple queue name drop-down. This preference appears under the

    "General" header in user preferences, as "Create tickets by selecting a

    problem type, not a queue."

INSTALLATION

    perl Makefile.PL

    make

    make install

        May need root permissions

    Edit your /opt/rt5/etc/RT_SiteConfig.pm

        If you are using RT 4.2 or greater, add this line:

            Plugin('RT::Extension::CreateByProblemType');

        For 4.0, add this line:

            Set(@Plugins, qw(RT::Extension::CreateByProblemType));

        or add RT::Extension::CreateByProblemType to your existing @Plugins

        line.

    Clear your mason cache

            rm -rf /opt/rt5/var/mason_data/obj

    Restart your webserver

CONFIGURATION

    To default this extension on, add the following to your

    etc/RT_SiteConfig.pm:

        Set( $CreateByProblemType, 1);

AUTHOR

    Best Practical Solutions, LLC 

BUGS

    All bugs should be reported via email to

        L

    or via the web at

        L.

COPYRIGHT

    This extension is Copyright (C) 2008-2022 Best Practical Solutions, LLC.

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991