https://github.com/bestpractical/rt-extension-linkedticketshistory

https://github.com/bestpractical/rt-extension-linkedticketshistory

Last synced: about 2 months ago
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• Host: GitHub
• URL: https://github.com/bestpractical/rt-extension-linkedticketshistory
• Owner: bestpractical
• Created: 2013-10-29T13:11:49.000Z (about 11 years ago)
• Default Branch: master
• Last Pushed: 2018-01-26T06:11:40.000Z (almost 7 years ago)
• Last Synced: 2023-04-13T18:31:29.183Z (over 1 year ago)
• Language: Perl
• Homepage: http://metacpan.org/release/rt-extension-linkedticketshistory
• Size: 145 KB
• Stars: 2
• Watchers: 8
• Forks: 1
• Open Issues: 1
• Metadata Files:
  • Readme: README
  • Changelog: Changes

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README

        
NAME

    RT-Extension-LinkedTicketsHistory - show linked tickets' history on

    ticket display page

INSTALLATION

    "perl Makefile.PL"

    "make"

    "make install"

        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm

        If you are using RT 4.2 or greater, add this line:

            Plugin('RT::Extension::LinkedTicketsHistory');

        For RT 4.0, add this line:

            Set(@Plugins, qw(RT::Extension::LinkedTicketsHistory));

        or add "RT::Extension::LinkedTicketsHistory" to your existing

        @Plugins line.

    Clear your mason cache

            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

CONFIGURATION

  @LinkedTicketsHistoryTransactionTypes

    By default, all history will be shown. You can limit the types of

    history transactions displayed with this configuration option:

        Set(@LinkedTicketsHistoryTransactionTypes, 'Create', 'Correspond');

    Valid values are transaction types from the RT Transactions table. For

    example, Create, Correspond, and Comment would get you all messages on

    the ticket, but omit other transactions like added links (AddLink),

    status changes (Status), etc.

AUTHOR

    sunnavy 

BUGS

    All bugs should be reported via email to

    [email protected]

     or via the

    web at rt.cpan.org

    .

LICENSE AND COPYRIGHT

    This software is Copyright 2013 Best Practical Solutions, LLC.

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991