https://github.com/bestpractical/rt-extension-previewinsearch

https://github.com/bestpractical/rt-extension-previewinsearch

Last synced: 9 days ago
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• Host: GitHub
• URL: https://github.com/bestpractical/rt-extension-previewinsearch
• Owner: bestpractical
• Created: 2013-09-24T10:31:18.000Z (over 11 years ago)
• Default Branch: master
• Last Pushed: 2024-01-30T21:29:43.000Z (12 months ago)
• Last Synced: 2024-11-11T14:50:09.664Z (2 months ago)
• Language: Perl
• Homepage: http://metacpan.org/release/rt-extension-previewinsearch
• Size: 241 KB
• Stars: 1
• Watchers: 6
• Forks: 2
• Open Issues: 2
• Metadata Files:
  • Readme: README
  • Changelog: Changes

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README

        
NAME

    RT::Extension::PreviewInSearch - preview tickets right from search

    results page

DESCRIPTION

    RT's query builder (the ticket search interface) allows you to customize

    all of the columns that show up in search results, so you can usually

    customize a search and get all of the ticket metadata you need displayed

    on the search results page (e.g., current status, queue, owner, etc.).

    But sometimes you also need to see something from the history when you

    are looking for a ticket. This extension allows you to view the history

    of tickets at the bottom of the search results page without clicking

    over to the full display ticket page.

    With the extension installed, perform your search, then click anywhere

    in the ticket row in the search results. The history for that ticket

    will be displayed at the bottom of the page. With RT 5, if you have

    inline edit enabled for some search fields, click anywhere outside the

    inline edit fields. You'll see the pencil icon appear if you are in an

    inline edit area.

    To make it easier to see the ticket history with less scrolling, you can

    set the Rows per page setting on the search to a smaller number. A

    "$SideBySidePreview" mode is also available.

RT VERSIONS

    Works with RT 4.2, 4.4, 5.0

INSTALLATION

    perl Makefile.PL

    make

    make install

        May need root permissions

    Patch RT

        For RT 5 prior to 5.0.6, apply the patches:

            patch -d /opt/rt5 -p1 < 0001-Add-ModifyPaths-Callback.patch

    Edit your /opt/rt4/etc/RT_SiteConfig.pm

        Add this line:

            Plugin( "RT::Extension::PreviewInSearch" );

    Clear your mason cache

            rm -rf /opt/rt5/var/mason_data/obj

    Restart your webserver

CONFIGURATION

  $SideBySidePreview

    Set this option to divide the search results page in half and display

    the selected ticket history on the right of search results.

        Set($SideBySidePreview, 1);

AUTHOR

    Best Practical Solutions, LLC

BUGS

    All bugs should be reported via email to

    [email protected]

    

    or via the web at

    rt.cpan.org

    .

LICENSE AND COPYRIGHT

    This software is Copyright (c) 2007-2023 by Best Practical Solutions,

    LLC

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991