https://github.com/bestpractical/rt-extension-quickreply

https://github.com/bestpractical/rt-extension-quickreply

Last synced: 7 months ago
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• Host: GitHub
• URL: https://github.com/bestpractical/rt-extension-quickreply
• Owner: bestpractical
• Created: 2013-09-18T14:48:24.000Z (over 12 years ago)
• Default Branch: master
• Last Pushed: 2015-11-03T19:04:02.000Z (over 10 years ago)
• Last Synced: 2025-01-09T22:52:05.584Z (over 1 year ago)
• Language: Perl
• Homepage: http://metacpan.org/release/rt-extension-quickreply
• Size: 203 KB
• Stars: 3
• Watchers: 6
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README

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README

          
NAME

    RT-Extension-QuickReply - QuickReply on ticket display pages, etc.

INSTALLATION

    "perl Makefile.PL"

    "make"

    "make install"

        May need root permissions

    apply etc/search_results.diff only for RT older than 4.2.1

            patch /path/to/rt/share/html/Search/Results.html < etc/search_results.diff

    Edit your /opt/rt4/etc/RT_SiteConfig.pm

        If you are using RT 4.2 or greater, add this line:

            Plugin('RT::Extension::QuickReply');

        For RT 4.0, add this line:

            Set(@Plugins, qw(RT::Extension::QuickReply));

        or add "RT::Extension::QuickReply" to your existing @Plugins line.

        By default, Quick reply is not enabled in search results page, you

        can turn it on by:

            Set($QuickReplyInSearchResults, 1);

        By default, Quick reply shows up in Ticket Display page after

        History section, you can customize the position by:

            Set($QuickReplyPositionInDisplay, 'BeforeShowHistory');

        or

            Set($QuickReplyPositionInDisplay, 'BeforeShowSummary');

    Clear your mason cache

            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

AUTHOR

    sunnavy 

BUGS

    All bugs should be reported via email to

    bug-RT-Extension-QuickReply@rt.cpan.org

     or via the web at

    rt.cpan.org

    .

LICENSE AND COPYRIGHT

    This software is Copyright 2013 Best Practical Solutions, LLC.

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991