https://github.com/bestpractical/rt-extension-reportspam

https://github.com/bestpractical/rt-extension-reportspam

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• Host: GitHub
• URL: https://github.com/bestpractical/rt-extension-reportspam
• Owner: bestpractical
• Created: 2010-07-01T07:30:17.000Z (over 14 years ago)
• Default Branch: master
• Last Pushed: 2022-03-04T19:44:07.000Z (almost 3 years ago)
• Last Synced: 2023-04-13T18:31:29.676Z (over 1 year ago)
• Language: Perl
• Homepage: http://search.cpan.org/dist/RT-Extension-ReportSpam
• Size: 119 KB
• Stars: 3
• Watchers: 6
• Forks: 3
• Open Issues: 0
• Metadata Files:
  • Readme: README
  • Changelog: Changes

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README

        
NAME

    RT::Extension::ReportSpam - mark tickets as spam with one click

RT VERSION

    Works with RT 4.4 and 5.0

DESCRIPTION

    A simple extension that allows users to report a ticket as a spam

    message.

INSTALLATION

    perl Makefile.PL

    make

    make install

        May need root permissions

    Edit your /opt/rt5/etc/RT_SiteConfig.pm

            Plugin('RT::Extension::ReportSpam');

        You may also want to set the $SpamAutoDeleteThreshold config option

        to the number of spam reports required before the system will

        automatically delete the ticket. This is useful if none of your

        users have DeleteTicket themselves, but collectively they should be

        able to delete spam tickets for good. Auto-delete is disabled by

        leaving $SpamAutoDeleteThreshold unset or setting it to 0.

    Clear your mason cache

            rm -rf /opt/rt5/var/mason_data/obj

    Restart your webserver

HOW TO …

  Report Spam

    On any ticket page, you can report the ticket as spam by clicking "S".

    You can also click the "S" on the Tools → Spam → Recent page, which

    lists all the recently created tickets with status "new" and without

    owner.

    If you have rights to delete tickets you mark as spam, then they will be

    deleted automatically at the same time.

  Query All Tickets Reported as Spam

    To find all tickets reported as spam and not deleted you can navigate to

    Tools → Spam → Reported, or use the query builder in advanced mode with

    the following query:

        HasAttribute = 'SpamReports'

    Both of these methods list the tickets reported as spam by others

    without rights to delete tickets themselves.

  Confirm a Ticket as Spam

    You can confirm the reports by clicking "S" after querying all tickets

    reported as spam. If you have rights to delete tickets then they will be

    deleted.

AUTHOR

    Best Practical Solutions, LLC 

BUGS

    All bugs should be reported via email to

        L

    or via the web at

        L.

LICENSE AND COPYRIGHT

    This software is Copyright (c) 2014-2022 by Best Practical Solutions

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991