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https://github.com/bestpractical/rt-extension-splitnotopen


https://github.com/bestpractical/rt-extension-splitnotopen

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README

        

RT-Extension-SplitNotOpen

INSTALLATION

Read INSTALL file to get more info about installation.

COPYRIGHT AND LICENCE

Copyright (C) 2006-2010, Best Practical Solutions LLC.

This library is free software; you can redistribute it and/or modify
it under the same terms as Perl itself.

DESCRIPTION

Add the following to your RT config file:

Set($StrictLinkACL, 0);

@MailPlugins = qw(Auth::MailFrom Filter::SplitNotOpen);

Add the following lines to your autoreply message:

If this message is in reply to a previously submitted ticket, it's
possible that ticket has been marked as closed. As we review this ticket,
we will also review previous correspondence and take apropriate action.