https://github.com/bostrot/telegram-support-bot
A Telegram ticketing/supporting system.
https://github.com/bostrot/telegram-support-bot
bot staff-groups support-bot telegraf-framework telegram telegram-bot telegram-support-bot ticket ticketing ticketing-system
Last synced: about 1 year ago
JSON representation
A Telegram ticketing/supporting system.
- Host: GitHub
- URL: https://github.com/bostrot/telegram-support-bot
- Owner: bostrot
- License: gpl-3.0
- Created: 2017-06-30T19:35:11.000Z (almost 9 years ago)
- Default Branch: master
- Last Pushed: 2025-04-02T23:20:32.000Z (about 1 year ago)
- Last Synced: 2025-04-04T07:05:19.847Z (about 1 year ago)
- Topics: bot, staff-groups, support-bot, telegraf-framework, telegram, telegram-bot, telegram-support-bot, ticket, ticketing, ticketing-system
- Language: TypeScript
- Homepage: https://botspace.bostrot.com
- Size: 943 KB
- Stars: 491
- Watchers: 16
- Forks: 167
- Open Issues: 28
-
Metadata Files:
- Readme: README.md
- Funding: .github/FUNDING.yml
- License: LICENSE
- Security: SECURITY.md
Awesome Lists containing this project
README
Welcome to Telegram Support Bot 👋
now also with Signal Support
[](https://core.telegram.org/bots/api)
[](https://www.npmjs.com/)
[](https://www.npmjs.com/package/)
[](https://github.com/bostrot/telegram-support-bot/wiki)
> TSB is a support bot for Telegram and Signal. It lets users create tickets which will be sent to a staff group and can be answered by a reply.
> Now also supports LLMs (e.g. OpenAI) to automatically assist users.
> 🚀 **Hosted solution**: Get it [here at botspace](https://botspace.bostrot.com)!
## ✨ Features
When a user sends a message to the support chat it will create a ticket which will be forwarded to the staff group. Any admin in the staff group may answer that ticket by just replying to it. Salutation is added automatically. Photos will be forwarded too.
- [x] File forwarding from and to user
- [x] Database for handling open and closed tickets
- [x] Restrict users
- [x] Simple anti spam system
- [x] Send tickets to different staff groups
- [x] Private reply to user
- [x] Anonymize users
- [x] Auto reply based on keywords [beta]
- [x] Web chat [beta]
- [x] **Staff groups can now be on Telegram _or_ Signal**
- [x] **LLM support (OpenAI, OpenAI-compatible APIs)** – generate automatic responses using large language models
## 🤖 OpenAi Integration
The bot can now optionally connect to an LLM like OpenAI (or any OpenAI-compatible API) to automatically respond to users, especially for common questions or when no staff is available.
You can enable this by configuring the following in your `config.yaml`:
```yaml
use_llm: true # Will enable show_auto_replied when set to true
llm_api_key: 'API_KEY'
llm_base_url: 'https://api.openai.com/v1'
llm_model: 'gpt-4o-mini'
llm_knowledge: >
Q: What is Botspace?
A: Botspace is a cloud-based project management tool designed for teams to collaborate, track tasks, and manage workflows efficiently.
Q: What platforms are supported?
A: Web, iOS, and Android.
```
> Use cases: FAQ generation, fallback replies when no staff replies, 24/7 automated assistant, hybrid staff-AI workflows.
## 📜 Commands
Currently the support chat offers these commands (staff commands):
- `/open` - lists all open tickets (messages where no one has replied yet)
- `/reopen` - reopen a closed ticket
- `/close` - close a ticket manually (in case someone writes 'thank you')
- `/ban` - ban a person from writing to your chat
User commands:
- `/start` - tells the user how to use this bot
- `/help` - an overview over the commands or some explanation for the user
- `/faq` - shows the FAQ
- `/id` - returns your Telegram or Signal id and the group chat id
## 📦 Install
See the [wiki](https://github.com/bostrot/telegram-support-bot/wiki) for more detailed instructions.
```bash
mv config/config-sample.yaml config.yaml
docker-compose up -d
```
## 📝 Upgrading from older versions
There are some breaking changes in the new versions. Please read the following instructions carefully when updating.
click here to show
Since version v4 this bot uses the grammY Telegram Bot Framework instead of the telegraf framework for various reasons.
### Upgrading to v4.0.0
Make sure you add the new settings strings to your config.yaml file. Check the config-sample.yaml for all configs.
Here are some of the new settings that you should add when migrating:
parse_mode: 'Markdown' # DO NOT CHANGE!
autoreply: (see config-sample.yaml for an example)
The config-sample.yaml settings now all use markdown instead of HTML so you have to adjust that. e.g. instead of
line break use \n instead. For a full list check the telegram bot API docs.
Upgrade to the new version. e.g. by pulling the main branch from GitHub or using the docker image bostrot/telegram-support-bot:4.0.0.
Start it.
The old database should work with the new version without changing anything.
### Upgrading to v3.0.0
The latest version uses a new config file in YAML format which would break old versions.
In order to make old versions work with the master you would need to use the new config.yaml file instead of the config.ts file from before. The easiest would be if you copy the config-sample.yaml to config.yaml (both in the config folder) and edit the settings similar to your old config.ts file. There is no need to delete the database file so old tickets can be kept open.
You might also want to check out the [wiki](https://github.com/bostrot/telegram-support-bot/wiki) for more info.
## Author
👤 **Eric Trenkel**
- Website: [erictrenkel.com](erictrenkel.com)
- Github: [@bostrot](https://github.com/bostrot)
- LinkedIn: [@erictrenkel](https://linkedin.com/in/erictrenkel)
👥 **Contributors**
[](https://github.com/bostrot/telegram-support-bot/graphs/contributors)
## 🤝 Contributing
Contributions, issues and feature requests are welcome!
Feel free to check [issues page](https://github.com/bostrot/telegram-support-bot/issues). You can also take a look at the [contributing guide](https://github.com/bostrot/telegram-support-bot/blob/master/CONTRIBUTING.md).
## Show your support
Give a ⭐️ if this project helped you!
## 📝 License
Copyright © 2025 [Eric Trenkel](https://github.com/bostrot).
This project is [GPL-3.0](https://github.com/bostrot/telegram-support-bot/blob/master/LICENSE) licensed.
---
_Not found what you were looking for? Check out the [Wiki](https://github.com/bostrot/telegram-support-bot/wiki)_
If you need help or need a hosted solution of this check out [Botspace](https://botspace.bostrot.com) for a one-click setup.