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https://github.com/calltelemetry/calltelemetry

Call Policy API and 911 Tools for Cisco Callmanager. 911 with instant alerts, block spam and robocalls, TrueSpam Reputation Filtering, and realtime email/webex/sms notifications. No dial peer, Partition, or Router changes required! E911 location management via Subnet, CDP Neighbor + Port, and QR Code for easy wire mapping.
https://github.com/calltelemetry/calltelemetry

911 alert block call callmanager calls cdr cisco cucm curri e911 email inbound incoming location policy robocall sms spam

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Call Policy API and 911 Tools for Cisco Callmanager. 911 with instant alerts, block spam and robocalls, TrueSpam Reputation Filtering, and realtime email/webex/sms notifications. No dial peer, Partition, or Router changes required! E911 location management via Subnet, CDP Neighbor + Port, and QR Code for easy wire mapping.

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README 

          
# Call Policy Engine, and Realtime Tool Suite for Cisco Callmanager



---

[Latest Version and Release Notes](https://docs.calltelemetry.com/releases)



## Multiple Deployment options



- [Vmware OVA Appliance](https://docs.calltelemetry.com/deployment/ova.html)

- [Bring your own OS](https://docs.calltelemetry.com/deployment/docker.html)

- [HA Cluster](https://docs.calltelemetry.com/deployment/k3s.html)



### Private and Secure



- Secure - No internet required. Air gap support.

- Private - No user tracking or analytics.

- RBAC Teams Support - Multi-user Role Based access.

- Encryption Support - TLS Administration, Secure FTP, and Cisco CURRI API TLS support



Free Community License includes these core features:



- Policy Engine with Call Blocking

- Unlimited Permit and Block Rules

- Unlimited Policies

- Greeting Injection

- Global Block List for up to 100 numbers

- Modify Calling and Called Party Numbers and Calling Names

- Phone Dashboard and Neighbor discovery up to 1000 phones

- Phone Remote Control

- Basic CDR and Report data up to 7 days

- CMR Data up to 24 hours

- 1 Administrator

- 1 Callmanager Cluster



Additional features are enabled with a [paid license](https://calltelemetry.com/#pricing).



## Call Policy and CURRI API Engine



[Use Call Policies](https://docs.calltelemetry.com/policies/introduction) to block calls, inject greetings, and add apps to calls.



### Call Policy Features



- [Global Block list](https://docs.calltelemetry.com/call-block/global-call-block-list) blocks calls across multiple clusters.

- Block calls based on calling Party, or a combination of calling and called party.

- Unlimited Call Routing Rules - Block, Permit, Change Caller IDs, Translate / Redirect, or Inject Greetings.

- Multiple Cluster Support - Central Policy control across all Cisco Callmanager clusters in your environment.

- Apps and [Webhooks](https://docs.calltelemetry.com/policies/apps/crm-integration-webhook) to any incoming call event - Send to CRMs, APIs, or build workflows to send complex alerts to teams for Emergency calls.

- Realtime Spam and [Call Reputation scoring](https://docs.calltelemetry.com/policies/truespam_filtering) via TrueSpam API. Block, Rename, or Redirect calls based on a score 0-100.

- [Watch Lists and Triggers](https://docs.calltelemetry.com/policies/watch-lists/overview.html) to monitor and send email alerts in your environment for suspciious activity and call volume spikes. You can comment on, Block, or Ignore Watch List numbers.

- [Call Blocking API](https://docs.calltelemetry.com/mcid/block-list-api) for bulk call block management.

- Self Care Portal for Users

  - Users can manage their own call history and block list.

  - [Jabber Portal](https://docs.calltelemetry.com/mcid/jabber) for Cisco Jabber users to see history and block calls.

  - [Phone XML Portal](https://docs.calltelemetry.com/mcid/phone-xml-service) for Cisco IP Phone users to see history and block calls.

  - One click [MCID softkey](https://docs.calltelemetry.com/mcid/user_mcids) to block calls.



Learn more about [Call Blocking](https://docs.calltelemetry.com/mcid/intro) tools available in Call Telemetry.



### [Greeting Injection](https://docs.calltelemetry.com/policies/rule_greetings)



- [Greeting Injection](https://docs.calltelemetry.com/policies/rule_greetings) using native Cisco Callmanager Announcement Media Resources.

- Injecting Announcements does not require Unity Connections, UCCX, UCCE, or CVP.

- Greeting Injection does not change your intended callflow.



#### [Call Apps and Event Webhooks](https://docs.calltelemetry.com/policies/call-apps)



- TrueSpam API for realtime caller spam robocall score, with actions to block call, redirect, or rename.

- [CSV Lookup to locate subnets](https://docs.calltelemetry.com/policies/apps/e911-subnet-csv) for location data - Locate phones in MRA, VPN, or Site lists.

- ICMP Traceroute to locate the last hop for location data

- Send data via Email or SMS to any destination

- XML SOAP web lookup App for querying APIs

- Share realtime data via webhook to any third party API.

- Need another App? [Contact me](mailto:jason@calltelemtry.com) to build a custom app for your needs.



#### Build your own CRM Connectors



- Change Calling and Called Names, creating a simple CRM connection for Cisco Callmanager.

- Lookup and modify Caller ID via [Webhook CRM App](https://docs.calltelemetry.com/policies/apps/crm-integration-webhook) or [PostgreSQL CRM App](https://docs.calltelemetry.com/policies/apps/crm-integration-postgresql)



## [Phone Dashboard and Remote Control](https://docs.calltelemetry.com/realtime/phone-dashboard-reports)



- Reports showing all details, serial, and CDP and LLDP Switch Neighbor and port for every phone.

- Report on the Firmware Version of all phones

- **International Support** Supports ALL Cisco Callmanager Locales and Phone Languages, not just English.

- Report on the Hardware Version V03 / V04 etc, if you are preparing for a Webex Calling Migration

- Search across any phone field

- Export all or selected phone data

- Remote Control with Live Streaming Screen View of any phone

- Remote Factory Reset Cisco IP Phones



## [CDR Reports](https://docs.calltelemetry.com/cdr/reporting)



- Free SFTP server for CDR processing

- Decodes all Cisco CDR fields, not just epoch timestamps.

- Simple and Advanced reports for quick troubleshooting.

- Low Duration Call Report CDR Anlaytics to find spam robocallers



## [911 Alerts and Emergency Features](https://docs.calltelemetry.com/e911)



- [Realtime 911 Alerts](https://docs.calltelemetry.com/policies/trigger-call-alerts) with location data for Cisco IP Phones. Alerts can include CDP neighbor, Subnet, and Cisco Callmanager data.

- Notications for Email, SMS, MS Teams, and Webex Teams.

- [Discover Cisco IP Phone details](https://docs.calltelemetry.com/policies/apps/e911-phone-discovery) in realtime.

- Creates a Webex Teams Space for each rule alert, invites others, and allows you to collaborate as a team in the space for situational awareness of the call.



### [Dispatchable Location Discovery Apps for Emergency Alerts](https://docs.calltelemetry.com/e911)



- [Phone Discovery](https://docs.calltelemetry.com/policies/apps/e911-phone-discovery) of CDP and LLDP Netowrk Switch Neighbor, IP Subnet, and ICMP traceroute for use in call workflows.

- 911 Location Manager covering Neighbor CDP LLDP Switch, Port, and [Subnet locations](https://docs.calltelemetry.com/policies/apps/e911-subnet-csv).

- Query APIs for dispatchable emeregency location data from discovered Cisco IP Phone data.

- Meraki Location Sync for CDP neighbors and pulls switch physical address and notes.

- 911 [QR Code generator](https://docs.calltelemetry.com/e911/qr-code) for network drop wire mapping.



## [Missed Call Alerts and Notifications](https://docs.calltelemetry.com/missed-call/intro)



- Missed call alerts to Email or Webex App

- Auto synchronization and provision of all Cisco Callmanager users nightly

- Add prefix to calling party to normalize outbound callback

- Lookup name and match Caller ID to internal callers

- Bulk import of users if you don't want to sync.

[Learn more about Missed Calls](https://docs.calltelemetry.com/missed-call/intro)



## [CDR Webhooks](https://docs.calltelemetry.com/cdr/webhooks)



Fire off a webhook for every call event in CDR matching multiple conditions. Include CDR data in the webhook payload.