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https://github.com/cinex10/faq_extractor

A notebook that leverage the power of NLP and Unsupervised learning in order to extract the most asked question from a huge corpus of question.
https://github.com/cinex10/faq_extractor

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A notebook that leverage the power of NLP and Unsupervised learning in order to extract the most asked question from a huge corpus of question.

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Frequently Asked Questions Extractor



  


    A notebook that leverage the power of NLP and Unsupervised learning in order to extract the most asked question from a huge corpus of question.

    


    


  



## Table Of Contents



* [About the Project](#about-the-project)

* [Built With](#built-with)

* [Results](#results)

* [Authors](#authors)



## About The Project



![cluster plot](images/clusters_plot.png)



This project focuses on using advanced natural language processing techniques to extract and cluster frequently asked questions from a company's website. By generating an initial set of 130 potential questions, representing them numerically with pretrained BERT models, calculating their semantic similarity, and applying HDBSCAN clustering, we aim to automate the creation of a comprehensive FAQ section, ultimately improving customer support and enhancing the user experience on the company's website.



## Built With



This project is built with a powerful stack of tools, including :



* [Python]()

* [PyTorch]()

* [SentenceTransformer (BERT Model)]()

* [T-SNE for Dimensionality reduction]()

* [HDBSCAN for Clustering]()

* [Bokeh for Data visualization]()



## Results



This is the 10 frequently asked questions using the HDBSCAN clustering result :



| Cluster name | Questions |

| --- | ----------- |

| 1 | Can I choose my room preferences when I book?
Can I get assistance with tour bookings or tickets?
Can I arrange for a wake-up call in the morning?
Can I store valuable items in a hotel safe?
Can I change my room type upon arrival if available?
Can I arrange for early morning coffee or tea delivery?
Can I have flowers or gifts delivered to my room?
Can I use a hotel phone for local calls?
Can I upgrade my room after checking in?
Can I book a room for an extended period such as a month?
Can I request a late-night check-in or early check-out?
Can I get assistance with planning local sightseeing tours?
Can I book a conference room or business meeting space?
Can I have a private event with personal catering?
Can I receive detailed maps of local walking tours?
Can I have a personal trainer for in-room workouts? |

| 2 | What's your policy on early check-in requests?
What's the hotel's policy on lost and found items?
What's the policy on lost or misplaced room keys?
What's the procedure for early check-out?
What's the policy for receiving mail or packages?
What's your policy on accommodating dietary restrictions for meals? |

| 3 | Are there designated smoking areas on the property?
Are there any nearby scenic walking or jogging trails?
Are there any nearby scenic walking or jogging trails?
Is there a designated area for picnics or outdoor dining?
Is there a designated area for meditation or yoga?
Is there a designated area for art or craft workshops? |

| 4 | How can I access the hotel's full menu of services and amenities?
How can I access the hotel's digital concierge services?
How can I access the hotel's art or sculpture gallery?
How can I access the hotel's library of books or movies?
How can I access the hotel's VIP or concierge lounge? |

| 5 | Is there a fitness facility or gym within the hotel premises?
Is there a pool or spa on the hotel premises?
Is there a library or reading room within the hotel?
Is there a quiet area for reading or studying within the hotel? |

| 6 | Is there a quiet time policy in the hotel?
Is there a curfew or quiet hours in the hotel?
Is there a loyalty program for frequent guests?
Is there a car rental service available at the hotel? |

| 7 | Is there an airport shuttle service available?
Is there a courtesy shuttle to popular tourist attractions?
Is there a shuttle to nearby golf courses? |

| 8 | Do you offer any special packages for events or celebrations?
Do you offer assistance for planning proposals or special occasions?
Do you provide special amenities for honeymooning couples? |

| 9 | Do you offer laundry or dry-cleaning services?
Do you offer babysitting or childcare services?
Do you provide transportation to local hospitals or medical facilities? |

| 10 | Can I request a specific floor or room location?
Can I schedule wake-up calls with specific music or sounds?
Can I schedule room cleanings at specific times? |



## Authors



* **Yassine DRISS** - *Final year AI and Data science student* - [Yassine DRISS](https://github.com/cinex10)