https://github.com/customater/.github

Innovative AI-powered customer service platform enhancing support experiences through intelligent automation and human expertise.
https://github.com/customater/.github

ai llm mongodb nestjs

Last synced: 1 day ago
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Innovative AI-powered customer service platform enhancing support experiences through intelligent automation and human expertise.

• Host: GitHub
• URL: https://github.com/customater/.github
• Owner: Customater
• Created: 2024-08-06T08:09:07.000Z (5 months ago)
• Default Branch: main
• Last Pushed: 2024-08-25T13:11:28.000Z (5 months ago)
• Last Synced: 2024-11-13T21:45:57.901Z (2 months ago)
• Topics: ai, llm, mongodb, nestjs
• Homepage:
• Size: 174 KB
• Stars: 1
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md

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README

        
# CustoMate AI

The AI-powered Customer Service Platform is an innovative system designed to revolutionize customer support by leveraging artificial intelligence and machine learning. It aims to provide efficient, accurate, and personalized customer service while reducing the workload on human agents and seamlessly integrating with existing systems and processes.

## Main System Components:

- NLP Chatbot: Handles customer interactions.

- Sentiment Analysis: Analyzes customer sentiment.

- Ticket Router: Routes complex queries.

- Knowledge Base: Stores and retrieves information.

- AI Agent: Handles complex queries.

- Analytics Engine: Logs and analyzes interactions.

![Banner](diagram/System-Context.png)