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https://github.com/customater/ticketing
Ticketing System for Customater
https://github.com/customater/ticketing
elasticsearch nestjs rabbitmq real-world-project restfull-api
Last synced: 2 months ago
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Ticketing System for Customater
- Host: GitHub
- URL: https://github.com/customater/ticketing
- Owner: Customater
- Created: 2024-08-11T00:39:50.000Z (5 months ago)
- Default Branch: main
- Last Pushed: 2024-08-11T13:02:56.000Z (5 months ago)
- Last Synced: 2024-10-19T01:15:30.976Z (3 months ago)
- Topics: elasticsearch, nestjs, rabbitmq, real-world-project, restfull-api
- Language: TypeScript
- Homepage:
- Size: 395 KB
- Stars: 1
- Watchers: 1
- Forks: 0
- Open Issues: 0
-
Metadata Files:
- Readme: README.md
Awesome Lists containing this project
README
# CustoMater: Ticketing System
## Overview
CustoMater Ticketing System is an intelligent customer support solution that integrates AI-powered chatbots, a robust ticketing system, and a dynamic knowledge base.
This system aims to streamline customer inquiries, automate responses, and continuously improve the knowledge base for more efficient customer service.
## Features
- AI-powered chatbot for initial customer interaction
- Automated ticket creation for unresolved queries
- Real-time notifications for agents and customers
- Knowledge base integration for quick answers
- Sentiment analysis for prioritizing urgent issues
- Scalable architecture using microservices
## System Architecture
The CustoMater AI Ticketing System is built on a microservices architecture, utilizing the following components:
- Frontend: React-based user interface
- Backend: NestJS API services
- Database: PostgreSQL for ticket and user data storage
- Message Queue: RabbitMQ for event-driven communication
- Search Engine: Elasticsearch for knowledge base
## Getting Started
### Prerequisites
- Node.js (v18 or later)
- Docker and Docker Compose
## Installation
```bash
$ npm install
```
## Running the app
```bash
# development
$ npm run start
# watch mode
$ npm run start:dev
# production mode
$ npm run start:prod
```
## Test
```bash
# unit tests
$ npm run test
# e2e tests
$ npm run test:e2e
# test coverage
$ npm run test:cov
```
## License
This project is licensed under the MIT License - see the [LICENSE.md](https://en.wikipedia.org/wiki/MIT_License) page for details.
## Acknowledgments
- OpenAI for providing the GPT model used in our chatbot
- Elasticsearch for powering our knowledge base search
- The open-source community for the various libraries and tools used in this project