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https://github.com/dheerajgits/skyhack
This repository supports a project aimed improve the efficiency of United Airlines' call center by predicting call handle times using machine learning. It analyzes factors like customer tone, call reason, and high-volume call times. A Flask web app delivers real-time predictions to enhance agent allocation, operations, and service quality.
https://github.com/dheerajgits/skyhack
call-center flask-application ivr machine-learning matplotlib natural-language-processing nltk-python numpy pandas seaborn skyhack
Last synced: 14 days ago
JSON representation
This repository supports a project aimed improve the efficiency of United Airlines' call center by predicting call handle times using machine learning. It analyzes factors like customer tone, call reason, and high-volume call times. A Flask web app delivers real-time predictions to enhance agent allocation, operations, and service quality.
- Host: GitHub
- URL: https://github.com/dheerajgits/skyhack
- Owner: dheerajGits
- Created: 2024-10-07T17:53:53.000Z (3 months ago)
- Default Branch: main
- Last Pushed: 2025-01-01T18:46:01.000Z (15 days ago)
- Last Synced: 2025-01-01T19:35:54.549Z (15 days ago)
- Topics: call-center, flask-application, ivr, machine-learning, matplotlib, natural-language-processing, nltk-python, numpy, pandas, seaborn, skyhack
- Language: Jupyter Notebook
- Homepage:
- Size: 2.96 MB
- Stars: 2
- Watchers: 1
- Forks: 0
- Open Issues: 0