https://github.com/dmranck/ticketutil

Python ticketing utility for working with tickets in popular tools
https://github.com/dmranck/ticketutil

api bugzilla jira python redmine request-tracker rest rest-api servicenow ticket

Last synced: 2 months ago
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Python ticketing utility for working with tickets in popular tools

• Host: GitHub
• URL: https://github.com/dmranck/ticketutil
• Owner: dmranck
• License: gpl-3.0
• Created: 2016-09-07T20:28:23.000Z (over 8 years ago)
• Default Branch: master
• Last Pushed: 2024-05-01T20:17:56.000Z (8 months ago)
• Last Synced: 2024-08-01T22:55:27.125Z (5 months ago)
• Topics: api, bugzilla, jira, python, redmine, request-tracker, rest, rest-api, servicenow, ticket
• Language: Python
• Homepage:
• Size: 279 KB
• Stars: 64
• Watchers: 3
• Forks: 29
• Open Issues: 8
• Metadata Files:
  • Readme: README.rst
  • Changelog: HISTORY.rst
  • License: LICENSE.txt

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README

        
ticketutil

==========

.. image:: https://img.shields.io/badge/python-2.7%2C%203.3%2C%203.4%2C%203.5%2C%203.6-blue.svg

    :target: https://pypi.python.org/pypi/ticketutil/1.8.0

.. image:: https://img.shields.io/badge/pypi-v1.8.0-blue.svg

    :target: https://pypi.python.org/pypi/ticketutil/1.8.0

ticketutil is a Python module that allows you to easily interact with

various ticketing tools using their REST APIs. Currently, the supported

tools are JIRA, RT, Redmine, Bugzilla, and ServiceNow. All tools support

HTTP Basic authentication, while JIRA and RT also support Kerberos

authentication. Additionally, Bugzilla supports API key authentication and

Jira supports Personal Access Token authentication.

This module allows you to create tickets, add comments, edit ticket

fields, and change the status of tickets in each tool. Additional

lower-level tool-specific functions are supported - adding and removing

watchers in JIRA, adding attachments in JIRA, etc.

Simplify all of your ticketing operations with ticketutil:

.. code-block:: python

    from ticketutil.jira import JiraTicket

    ticket = JiraTicket(, , auth='kerberos')

    # Create a ticket and perform some common ticketing operations.

    t = ticket.create(summary='Ticket summary',

                      description='Ticket description',

                      type='Task')

    t = ticket.add_comment('Test Comment')

    t = ticket.change_status('Done')

    # Check status of previous ticketing operation and print URL of ticket.

    print(t.status)

    print(t.url)

    # Close Requests session.

    ticket.close_requests_session()

Installation

------------

Install ticketutil with ``pip install ticketutil``.

ticketutil is compatible with Python 2.7, 3.3, 3.4, 3.5, and 3.6.

Note: For Python 2.6 and lower, an additional package, importlib, may

need to be installed.

If not installing with pip, a short list of packages defined in the

requirements.txt file need to be installed. To install the required

packages, type ``pip install -r requirements.txt``.

Documentation

-------------

Documentation for ticketutil is available at:

http://ticketutil.readthedocs.io.

Comments? / Questions? / Coming Soon

------------------------------------

For questions / comments, email [email protected].

For anything specific to Bugzilla, email [email protected].

For ServiceNow related questions, email [email protected].

The plan for ticketutil is to support more ticketing tools in the near

future and to support more ticketing operations for the currently

supported tools. Please let us know if there are any suggestions /

requests.

Thanks!